[Resolved] WPML Error

Hi,

Thank you for contacting WPML Support. It seems something went wrong during the WPML installation. If it’s a new site with no translated content, you can reset WPML and set it up again.

To do so:

=== Please backup your database and website ===

- Please go to WPML >> Support >> Troubleshooting (the link is at the bottom of the support page). >> There, click on “Reset and deactivate WPML” >> then Delete the plugin.

- After deleting all WPML data and WPML-related plugins then please install WPML plugins again and I hope now you will not face any issues.

Here is the doc for more details:
https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-3-do-the-wpml-reset

Please let me know if this resolves the issue or if you need further assistance.

Thank you

Thanks for the additional details. Could you please try to add the following code to your active theme's functions.php file and then open a page in the back and/or front-end once:

function wpmlsupp_1706_reset_wpml_capabilities() {
    if ( function_exists( 'icl_enable_capabilities' ) ) {
        icl_enable_capabilities();
    }
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );	

After that try to follow the suggested steps from the previous reply and let me know how it goes.

Thank you

Glad to hear the tabs are open now and thanks for the additional details the debug info seems fine.

If the issue still persists after resetting WPML plugin as I suggested here:
https://wpml.org/forums/topic/wpml-error-6/#post-16564169 then please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

I enabled a private input box for your next reply to share the FTP login details.

Now, you can remove the code from functions.php file that I shared above and see if it makes any difference.

Thank you for your cooperation