Hi, I just updated my plugins and realizes that the English language has no header or footer Elementor template applied and all links have been dissapeared.
You can see the differences below
hidden link (Greek version secondary language) hidden link (English version, default language)
Hi, thanks for the reply. Unfortunately none of the above fixed the problem. Despite the fact that the templates have the correct conditions (apply on entire site). All templates were translated a couple of years ago and the website worked without any problems.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Could you please check the username and password? I got the following error. (ERROR: The username or password you entered is incorrect. Lost your password?)
Thanks for the access details. I checked the issue and found that the home page doesn't use the templates because you added the template sections inside the page.
However, these sections in English are empty without elements, so the header and footer are not appearing on the English home page. (Kindly check the attached screenshot)
Please add these sections and check if that would fix the issue.
I see, I will try to fix those templates. Strange though that those sections are empty. Beside that, all button links were converted to #, this is also strange. I will fix them too. Thank you for your time to assist me.
Please fix them and let me know if you need further assistance regarding the issue.
Best regards,
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