[Resolved] Credit lost on production Site after updates Elementor Pro and WPML Plugin

Problem:
The client lost 60,000 credits after updating Elementor Pro and WPML Plugin and reassigning the license. Despite trying to reassign the credits to the production site and unregistering and re-registering the site, the credit balance still showed zero.
Solution:
First, we advised the client to move the credits back to their WPML.org account by clicking "add/remove credits" on https://wpml.org/account. Next, the client should remove the current site key and generate a new one on https://wpml.org/account/sites/, then unregister and re-register WPML with the new key on their website's backend under Plugins > Add new > Commercial. Finally, re-add the credits to the site following the steps provided in https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
Additionally, we located a total of 399,944 credits previously stuck to the last automatic translation account and reassigned them to the client's current account.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.