i' trying to put product details as usual and when i try to add the Arabic translation to the product it open new product instead of the translation page as usual and broke the link between the translation and the original language even with the SKU number it till me that you can't duplicate it and it's the same product so it make a hug problem to us
Is there any documentation that you are following?
Is there a similar example that we can see?
yes here is video link what what happen every time now hidden link
Before assigning your ticket to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
After checking the website's debug information, I can see that WooCommerce Multilingual & Multicurrency plugin is missing. WooCommerce Multilingual & Multicurrency is required to translate WooCommerce Products with WPML.
ok i have activate WooCommerce Multilingual & Multicurrency again and i still have problem
now when i click to any product to update the other language the same problem it don't open the translation page as usual and redirect me to WooCommerce Multilingual & Multicurrency
under product tap i found the product and when again i click on the pen to open the translation it do nothing at all
you can see in in the following i attach with ticket update
(keep a note that this problem effect on the 2 website demo and production and every one has it's own data and database )
you should first make a small change to the default language and save, then click to update translations. As it looks your product does not need an update of translation, and probably old translation jobs connection is lost, so you can edit it again.
You can also go to WPML > Translation Management and send that product for translation and assign it to your user. Go to WPML > Translations, take, and translate.
Make sure you have added your user as a translator via WPML > Translation Management > Translators.
i can't find WPML > Translation Management in wpml plugin
and please i want to solve this problem ASAP
i can give you the admin access to the staging website it have the same problem and you can fix it and till me what i need to change in production to solve it
last year the you have a great chat support that the support member fix the problem with me in just minutes why you deactivate it ?!!
Thank you for the slow help
I searched the forum and found that when I renew the subscription I renew it as a blog not a CMS so some key features weren't working I upgraded my subscription and follow the steps in the forum and I solved it
I guess it was the support team's role to check my website from the start because I'm a pro member and even the reason I avoided losing all those days
It's not the service we signed up for over the years, I'm sorry it's even worse now
All in all, thanks for your time
glad to hear it all works fine and thanks for getting back.
We are doing our best to provide proper support and guide you in the correct direction, thus sometimes this takes time and it is not always recommended to check and log in to the client's website without first asking and providing admin access in a safe box.
Also if you need quick help you can start a new chat, and if we can help out there we will be glad to.
