Other Admin Users can't see pages to translate

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 14:00	9:00 – 14:00	9:00 – 14:00	9:00 – 14:00	9:00 – 14:00	-
-	19:00 – 22:00	19:00 – 22:00	19:00 – 22:00	19:00 – 22:00	19:00 – 22:00	-

Supporter timezone: Europe/Paris (GMT+02:00)

This topic contains 5 replies, has 2 voices.

Last updated by Yvette 1 year, 10 months ago.

Assisted by: Yvette.

Author	Posts
June 17, 2022 at 1:16 pm #11485657
globazS	Hi, My user installed and edited some translations. I already added the other users as a "Translators". They are admin too on this website. But when they logged, they only see two pages on "translations" WPML tab. They are "translators" on WPML and "admin" on site. How can I give them access to all documents and translations?
June 17, 2022 at 3:03 pm #11486357
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Hmmm If you try to resend the older jobs through Translation Management again, can they then see the translation jobs? It may be that they were added as translators after the jobs were created.
June 20, 2022 at 3:05 pm #11501065
globazS	Hi Yvette, I sent the jobs for translation again but still not showing the pages to all users... Can you see it please? And now, some pages when try to translate are showing a critical error...
June 21, 2022 at 7:34 am #11505627
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Temporary access to your system  Could you please provide access to your system (wp-admin and ftp) so that I can further investigate this particular problem? The fields to provide this data are included in a private section that I will open for your next response. You can find it above the comments area. The information in this private section is only visible between WPML Support and you.
June 21, 2022 at 3:14 pm #11511697
globazS	Yvette for security reasons, I can't give you these accesses. What I suggest is to organize a meeting and we share the screen. Is that possible?
June 21, 2022 at 3:49 pm #11511899
Yvette Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+02:00)	Sorry - no that is not possible. Can you setup a staging site and see if the problem happens there? Then we can work on that site?

The topic ‘[Closed] Other Admin Users can't see pages to translate’ is closed to new replies.