Background of the issue:
I have paid 1050 EUR without discount for WPML pay-as-you go translation services. I encountered an error while translating using pay-as-you-go saying I need to pay today 05.11.2024 . The entire website in Greek and Romanian was translated, and I was waiting for system to upload it. For some reason plugin was forcing me to pay 1050 EUR (950 EUR with discount) again. After payment, it switched to prepaid credits. I used troubleshooting to remove automatic translation and reactivated pay-as-you-go. After that again I see you accumulate money for translation that already had been done and you switched me to highest pay-as-you-go credit cost.
Symptoms:
The pay-as-you-go service reverted to credits, causing a force charge of 1050 EUR. The lowest price per credit was reset to maximum, and I received a long error message in the AT error log. Now again you start accumulating payment for something you already charged me for.
Questions:
Will you billing me twice?
Why is my lowest pay-as-you-go price per credit reset to maximum?
