Shortcode {all_fields} do not translate answers in notification email

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Supporter timezone: America/Lima (GMT-05:00)

Tagged: Exception

This topic contains 12 replies, has 3 voices.

Last updated by Andreas W. 8 months, 3 weeks ago.

Assisted by: Andreas W..

Author	Posts
March 7, 2024 at 10:58 am #15383674
Dimitri	In notifications emails, the shortcode {all_fields} return all fields with labels and answers. Labels are correctly translated Answers are NOT translated and are displayed in main language only. See notification email screenshot attached Regards,
March 7, 2024 at 2:24 pm #15384902
Carlos Rojas Supporter Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+01:00)	Hello, Thank you for contacting us 1.- Could you tell me where this shortcode comes from? 2.- Also, have you tried translating these strings in WPML -> String Translation or by following this guide? https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/ Regards, Carlos
March 7, 2024 at 2:25 pm #15384903
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Do I understand right that this is a request about Gravity Forms? If so, please confirm if you followed this workflow when translating your form: https://wpml.org/documentation/related-projects/gravity-forms-multilingual/#creating-and-translating-gravity-forms Best regards Andreas
March 12, 2024 at 1:44 pm #15399728
Dimitri	Hello, These shortcodes are called "smart tags" in wpforms. See documentation here: hidden link Thank you Dimitri
March 12, 2024 at 4:08 pm #15400641
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Are you following this workflow to translate the form? https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/#translating-forms As those are form option fields, did you try to search the strings on the WPML Translation Editor by using this search option? https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/#main-features-of-the-advanced-translation-editor
March 12, 2024 at 5:31 pm #15400948
Dimitri	Yes, off course I did. All "Smart tags" results are always in main language and are never translated. I guess those smart tags are not compliant with WPML yet. All my wpforms are correctly translated with WPML. I invite you to try on a test environment. Regards
March 12, 2024 at 6:18 pm #15401085
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the test site to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
March 13, 2024 at 9:12 am #15402618
Dimitri	Hello, I'm sorry but this website is critical with many cronjobs. We can not give any access to this website in production. It is very easy for you to replicate this on a temporary test website. You only need a WordPress site with - Wpml - WPForms Multilingual - WPForms Plugin - A translated form with "Smart tag" {all_fields} in the notification email Test the form in secondary language and you will receive an email with fields answers untranslated. Regards
March 13, 2024 at 9:49 am #15402846
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Sure, but I can't find any problem yet. One-click login: hidden link See WP Mail Logging. Please try to replicate the problem there and let me know afterward.
March 13, 2024 at 4:23 pm #15405518
Dimitri	Hello, Easy to replicate. I've added a multi choices field. I translated it in DE In the email, result in email for the multi choices field is in English and not in DE. See attached image Regards
March 14, 2024 at 12:03 pm #15409604
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	This issue has already been reported internally and our developers are working on a fix in an upcoming version of WPForms Multilingual. The following workaround should currently solve the problem: Please make a backup copy of the website and database beforehand. In the file wp-content\plugins\wpml-wpforms\classes\Hooks\WpForms\Notifications.php line 55: Comment out the following line: Change the line: $field['value'] = $this->getFieldValue( $field, $entry['fields'][ $key ], $formPostFields[ $key ], $translatedFields[ $key ] Change it to: //$field['value'] = $this->getFieldValue( $field, $entry['fields'][ $key ], $formPostFields[ $key ], $translatedFields[ $key ] If this workaround doesn't help, please let me know.
March 14, 2024 at 12:49 pm #15409965
Dimitri	In english please
March 14, 2024 at 2:02 pm #15410426
Andreas W. Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	My apologies, I have translated my previous comment now.

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