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Tagged: Exception
This topic contains 15 replies, has 2 voices.
Last updated by Marcel 1 year, 5 months ago.
Assisted by: Marcel.
Author | Posts |
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October 25, 2022 at 1:43 pm #12308011 | |
John |
Hello, |
October 28, 2022 at 8:32 am #12329973 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, Please tell me a specific example of how I can reproduce this on your installation. Please also tell me which country I must choose in my VPN to reproduce that behaviour. Thanks! Best Regards |
October 31, 2022 at 9:27 am #12340817 | |
John |
Hello, hidden link So, Client Location, the Cache isn't resetting but we get wrong currency. Please let me know, |
October 31, 2022 at 12:03 pm #12342387 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, as I don't have any LiteSpeed test server environment available, let's try first to isolate the issue. 1) Can you reproduce the same on a staging site where only WPML, LiteSpeed and WooCommerce + WooCommerce Multilingual are running with a default theme such as TwentyTwenty-One? Please also make sure CloudFlare is temporarily deactivated. 2) Can you reproduce the same on a test environment running LiteSpeed plugin WITHOUT the LiteSpeed server as well? hidden link Please let me know. Thanks! Best Regards |
October 31, 2022 at 12:12 pm #12342401 | |
John |
1) On our test server we have only wpml, WCML, Woocommerce, and Litespeed active also we have tried with the default theme and the issue is reproducible. We can make a video if you want but the steps are similar to the video presented above. The cache is always reset. 2) Ofc if we deactivate the Litespeed cache the issue disappears. |
October 31, 2022 at 12:13 pm #12342409 | |
John |
ps. you can't run the WordPress Litespeed cache module on a server that is not running LS cache services. |
October 31, 2022 at 1:05 pm #12342915 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, it seems to be a compatibility issue, then. We will probably need help from the authors to get this fixed. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Please also see this: Best Regards |
November 7, 2022 at 8:43 am #12396177 | |
John |
Hello there, |
November 7, 2022 at 5:08 pm #12402431 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, I can only really escalate this to our developers once it's reproduced from scratch. I'm waiting for their feedback, if they can allow a duplicator copy from your staging, so we can set up a LiteSpeed environment and test it there. Can you confirm it happens only with the LiteSpeed cache plugin and Litespeed server? As mentioned above, some basic features should also work with other servers.
Can I install the duplicator plugin and create a site copy for further escalation? Please let me know. Thanks! Best Regards |
November 8, 2022 at 9:10 am #12408027 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, please also try if it works using this filter: add_filter( 'wcml_is_cache_enabled_for_switching_currency', '__return_true' ); Best Regards |
November 8, 2022 at 4:57 pm #12412733 | |
John |
Hello, |
November 11, 2022 at 4:53 pm #12440995 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, thanks for the info. As far as I know, that filter should not work for the homepage, so the issue might be related to your code or something that we may did not consider. Our team would like to check it and agreed to test via a duplicator copy. Please confirm if I'm allowed to install the duplicator plugin and create a site copy for further escalation. Please let me know. Thanks! You can also provide it yourself if you prefer. Thank You! Best Regards |
November 14, 2022 at 10:43 am #12452855 | |
John |
Hello, I confirm, you can install a duplicator plugin. Waiting for your replay, Thank you! |
November 17, 2022 at 5:03 pm #12484627 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Hi, the server doesn'T allow me to create the site copy:
The Duplicator plugin was already installed, but not activated. Please try to create the copy using another solution, such as "All in One Migration". If the server doesn't allow that, you can provide a manual DB dump + copy of your files Thanks! Best Regards |
November 23, 2022 at 2:32 pm #12520255 | |
Marcel Supporter
Languages: English (English ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00) |
Thank you! |