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40,587 Responses to “Pre-sales Questions”
We applied for a nonprofit license a couple of months ago and haven’t heard anything back from you. Is this the only way we can follow up on the progress of the application?
Thanks
Louis
I’m sorry, yesterday I wrote the same message in the italian page, but I have seen that here you are faster to reply 🙂
In my account page i read:
“Your WPML account has expired, so you cannot download new versions or access our support. You can buy a new account, or save by upgrading to the CMS version at a reduced rate.”
But if I try to buy the CMS version the system ask me $79 (the standard price).
What should I do?
Hi,
You can only use the discount price if your subscription is still valid (hasn’t expired). Did you receive a notification (an automatically sent email) that your subscription is going to expire in 30 days? If not, we will check it in our system and extend your license for a week. This way you will be able to extend it again at the discount price.
I would like to know if I buy the Multilingual CMS first, can I upgrade it later to a lifetime license ? Because we are developing a website that we don’t know it lifetime for the moment, so we don’t want necessarely buy the lifetime licence…
I just ordered “Multilingual CMS for Life” at US $ 195 and already arranged the payment.
BUt I mistakenly input wrong email address so I cannot check “ID” and “Password” now.
How can I solve this problem?
My original email : [edited]
But I wrote “iamkkyu@gmai.com” [edited]
Is there any way to change the email address at your technical department and get an ID?
For one of my customer, I need to buy a WPML license.
The thing is, i’m developing his website on my server and i need to integrate WPML plugin in order to finalize the project (4 languages).
I’ll then have to publish his website (migration on his server).
My question is: if I buy a license and use it to activate the plugin on my server, will I be able to use it on the customer’s server after? (will the license/plugin still be working)
Hi Bob, yes you can. The great thing about WPML license is that it allows you to use it for all the sites you are building, for you or for your customers. So you need to buy one subscription only. That’s pretty cool, isn’t it? 🙂
Hi Francesco, yes, this is possible. Actually you can upgrade to Lifetime anytime, you will find a link for this in your WPML account. If you do this before you current subscription expires, you only pay the difference.
Hi I purchased the plugin last year and it is about to expire in this coming April 2015.
I have a question that will my WPML plugin be automatically renewed as I used to put the credit card information to purchase it last year.
I ask this question because I have a plan not to renew the plugin, because now I am closing down my business.
WPML works fine with Avada and wooCommerce. You will need to purchase the CMS ($79) or Lifetime ($195) version.
You need to buy only one license and you can use WPML for all the site you are building.
Sorry Agnes, I’ll make myself clearer… I already have a site that has both Woocommerce & Avada theme installed. I’m asking about WPML! I’m asking whether its just the 1 download (WPML plugin) that caters for both the theme translation AND Woocommerce?
This plugin is not in our compatibility list so we didn’t test it.
You can create FAQ section with our Types (free) plugin and display them with our Views (paid) plugin and these two are 100% WPML compatible:
My post is deleted twice right now. Why is this? I have a problem. I have payed for your plugin, but I have filled in the wrong email adress. Now I cannot download the plugin and have nothing. Can someone help me with this? I am getting a bit frustrated that my post is deleted twice (from 13 hrs en 13.25). Who can I contact for this? Or can you help me?
I want to contact you on the website with the contact form. But this form does not work. For the technical questions I have to log in. Because I do not have my login I cannot ask a questions there. So how can I get a reply from you?
I also tried the contact of the refund, but it sends me to here. I am send in circles. Can you please help?
Hi Marcel, your comment wasn’t deleted. It was waiting for moderation. This is a pre-sales questions section and I’m not answering them immediately. I forwarded it to our person responsible as soon as I read it. I just got a message from Mercedes that she has already handled it.
I am the webmaster of the Free Yezidi Foundation, which is an NGO that is officially registered in the Netherlands at the Dutch Chamber of Commerce and we would like to use your plugin for our website and would like to apply for a free license. Our mission is to help the Yezidi that have suffered so much from the rise of ISIS in Iraq.
Hello There
I want to purchase this Plugin for One of my website. I want to know is it support SK language it is for Czech Republic . and i want to know is there any option in this plugin so that visitor can redirect using IP address
WPML has an option to redirect visitor but not via IP but their browser settings.
P.S. WPML people will attend WordCamp Pargue in February (me too). There is a change that we meet and you will be able ask to all your further questions live.
Is WPML compatible with Fusion Core (it’s a slider) by ThemeFusion?
In my website, I have some images containing text (as an image). Does WPML allow me to change the image (as it contains text that must be translated and put into another image) according to the specific language?
Please note that you can use one WPML license for all the sites you are building so even if it turns out that this particular plugin is not compatible, you can use WPML for other sites using different solutions: themes and plugins.
Thank you for your reply. And what about images? Can I have different images for different languages? The problem is with images containing text… e.g.: http://www.traduzionimoda.net/#linksett (“ABBIGLIAMENTO UOMO” needs to be translated, and the only way is to replace the image with a different one)
Hi Diego, I’m sorry I must have overlooked your previous question. It depends where you insert the pictures. If they are part of your post/page content this won’t be a problem to translate them. If they are part of a logo etc, this is more tricky. If would be best not to combine the texts with the images but if you already have such images the is still a change you will handle them. For this you might need so called wpml config file.
Hi,
I want to purchase WPML however the payment part of your website is not working. (scrolling dots waiting forever). I use Mac OSX with Safari. All latest versions.
Our sales today appear normal and I just tested our purchase page and it’s working for me. Maybe you had a temporary connection problem?
If you have a different browser, try it. Otherwise, I recommend clearing cache and cookies. This usually does the trick.
When you are on the purchase page, you can choose the payment processor (PayPal or 2checkout). If one of these is giving you a problem, try the other one. Both support credit cards.
We are developing Web domain (Example.- mydomain.com). where WPML “Multilingual CMS” will be needed ( please remember everything is always related the same domain MYDOMAIN.COM )
QUESTION 1 – What about if we use two INDEPENDENT WordPress installations,
1. Production (Example.- / public_html / prod / and own MySQL database)
2. Development (Example.- / public_html / dev / and own MySQL database)
It’s only one WPML “Multilingual CMS” licenses needed?
QUESTION 2 In Addition to the description before, What about both WP installations (Production, Development ) are WP multisite, where each installation has as many sub-sites as languages we support? This means for example “dev.mydomain.com/en/”, “dev.mydomain.com/es/”, “dev.mydomain.com/de/”, …
In this case, It’s also only one WPML “Multilingual CMS” license needed?
If not, please explain the rule to know the number of licenses.
Hi Carlos, thanks for you questions. Yes, I confirm, you need to buy only one WPML licence (subscription) and you can use it for all of the sites you are building. Doesn’t matter if this is a single domain, a production or development site. In all of the cases you need only one WPML license.
We applied for a nonprofit license a couple of months ago and haven’t heard anything back from you. Is this the only way we can follow up on the progress of the application?
Thanks
Louis
Hi Louise, I’m forwarding your message to the person responsible for this. We will check it today and reply to you.
It was something wrong on our side. Already fixed. Sorry for the problems. Thank you for your feedback!
I’m sorry, yesterday I wrote the same message in the italian page, but I have seen that here you are faster to reply 🙂
In my account page i read:
“Your WPML account has expired, so you cannot download new versions or access our support. You can buy a new account, or save by upgrading to the CMS version at a reduced rate.”
But if I try to buy the CMS version the system ask me $79 (the standard price).
What should I do?
Thanks
Hi,
You can only use the discount price if your subscription is still valid (hasn’t expired). Did you receive a notification (an automatically sent email) that your subscription is going to expire in 30 days? If not, we will check it in our system and extend your license for a week. This way you will be able to extend it again at the discount price.
hello,
I’m sorry, I have not received this email 🙁
hello, please is it possible extend our license to be able to extend it at the discount price? Thanks
We will check it in our system and if this was the case we will extend it for a week or so.
Hi,
I would like to know if I buy the Multilingual CMS first, can I upgrade it later to a lifetime license ? Because we are developing a website that we don’t know it lifetime for the moment, so we don’t want necessarely buy the lifetime licence…
Thanks.
It works exactly as you expect. You can upgrade to Lifetime anytime, paying only the difference.
Hello
I just ordered “Multilingual CMS for Life” at US $ 195 and already arranged the payment.
BUt I mistakenly input wrong email address so I cannot check “ID” and “Password” now.
How can I solve this problem?
My original email : [edited]
But I wrote “iamkkyu@gmai.com” [edited]
Is there any way to change the email address at your technical department and get an ID?
Looking forward to your response.
We will fix it manually in our system and notify you.
Thank for your response.
Right email is [edited]
Thank you. What was the wrong one? We need to search you by the email you types in.
Our system shows that the email was already fixed. Is your account working now?
Hello,
I wrote few hours ago but it seems that it is delected.
Today When I purchased “WPML Life Time” today, I arranged the payment with wrong email address”.
SO i can’t check my ID & password.
It is very urgent issue for me..
Could you please help me?
Looking forward to your response.
Hi there,
please make sure that you activation email didn’t land in your spam.
In the meantime we will check it in our system and if you misspelled it indeed, we will fix it manually.
Hi sorry for the confusion but you posted a few comments under different nicks.
Is the account working for you now?
Hi,
For one of my customer, I need to buy a WPML license.
The thing is, i’m developing his website on my server and i need to integrate WPML plugin in order to finalize the project (4 languages).
I’ll then have to publish his website (migration on his server).
My question is: if I buy a license and use it to activate the plugin on my server, will I be able to use it on the customer’s server after? (will the license/plugin still be working)
Thank you ina dvance for your answer.
Hi Bob, yes you can. The great thing about WPML license is that it allows you to use it for all the sites you are building, for you or for your customers. So you need to buy one subscription only. That’s pretty cool, isn’t it? 🙂
One license to rule them all?
If yes, this is more than “only” pretty cool, it’s outstanding !
😀 Happy using!
Hi, I would like to know if it is possible to upgrade “Multilingual CMS” to “Multilingual CMS Lifetime” after one year. Thanks
Francesco
Hi Francesco, yes, this is possible. Actually you can upgrade to Lifetime anytime, you will find a link for this in your WPML account. If you do this before you current subscription expires, you only pay the difference.
i want trial for life time pro version so that i can test whether this plugin would ful fill my requirements or not. is it possible ?
you have two options:
1. buy and if you don’t like it, use our refund policy:
http://wpml.org/purchase/refunds-policy/
2. We are also the authors of Toolset pugins. And some of our Toolset demo sites (which are available for free) use WPML.
Please go here:
http://discover-wp.com/
and choose one of these:
Bootstrap Real Estate
Bootstrap Commerce
they use WPML. This way you will be able to see WPML in action.
I wonder if I can use WPML in diferentes sites as I am handler different websites, I would like to add this Plugin to all my sites
Hi, yes, you can. You need to buy only one license and use it for all the sites you are building.
HEY,
I just bought the plugin but in my ORder History I have a status of:
wc-pending
This is frustrating, I need to download it now, but i have nothing under the Download section. Please help!
Let us check it in our system. We will use the email you posted this comment with to identify your order. I will keep you posted.
Please do, this was urgent yesterday…. 😐
You will get an email from Mercedes Berreda.
Hi I purchased the plugin last year and it is about to expire in this coming April 2015.
I have a question that will my WPML plugin be automatically renewed as I used to put the credit card information to purchase it last year.
I ask this question because I have a plan not to renew the plugin, because now I am closing down my business.
Thnaks
Methee
Hi there,
no worries, once it expires, you will be not charged automatically.
I threw you a mail. I expect immediate return.
I entered my email address wrong when registering.
We will check this and write you back.
I sent you an e-mail. very urgent issue.
I entered my email address wrong when registering. I want to be corrected.
Let us check it in our system. You will get an email from Mercedes Berreda.
Hi,
The description says WPML connects you to qualified translators. What is the cost for the translation?
WPML lets you connect to professional translations from ICanLocalize. The cost is around $0.1 USD / word, depending the language pair.
Hello. What is the number of the latest version of WPML? I’m thinking about paying one more year for update and support. Thanks a lot!
Hi. The current version is 3.1.8.4 but we are going to release 3.1.9 soon.
I am running WordPress: Theme fusions Avada theme, along with woocommerce (all up to date)
I was wondering what WMPL setup do I need to purchase to translate my site?
many thanks
WPML works fine with Avada and wooCommerce. You will need to purchase the CMS ($79) or Lifetime ($195) version.
You need to buy only one license and you can use WPML for all the site you are building.
Ok thanks… so that one download does both the theme AND woocommerce?
Sorry, I’m not sure if I follow you. You need to purchase the Avada theme separately. WooCommerce is free and downloadable from WP org repository.
Sorry Agnes, I’ll make myself clearer… I already have a site that has both Woocommerce & Avada theme installed. I’m asking about WPML! I’m asking whether its just the 1 download (WPML plugin) that caters for both the theme translation AND Woocommerce?
Sorry for the confusion
Can you please help me. I just bought your WPLML plugin, but I entered the wrong email address. Now I cannot download your plugin.
Can you change:
(edited)
Best regards,
Marcel Timmerman
Hi, let us check it in our system and it will contact you soon.
Am I able to translate in multi languages also FAQ (Contents, Questions and Answers) created with the WordPress plugin Spider FAQ?
The plugin link is this
https://wordpress.org/plugins/spider-faq/
This plugin is not in our compatibility list so we didn’t test it.
You can create FAQ section with our Types (free) plugin and display them with our Views (paid) plugin and these two are 100% WPML compatible:
I cannot find my question anymore…so I write my question again.
I just bought your plugin. But I typed a wrong email address. I cannot download the plugin right now. Can you please help me?
You questions was waiting for moderation. I just replied and we will check it. Mercedes Berreda will contact you with the details.
My post is deleted twice right now. Why is this? I have a problem. I have payed for your plugin, but I have filled in the wrong email adress. Now I cannot download the plugin and have nothing. Can someone help me with this? I am getting a bit frustrated that my post is deleted twice (from 13 hrs en 13.25). Who can I contact for this? Or can you help me?
I want to contact you on the website with the contact form. But this form does not work. For the technical questions I have to log in. Because I do not have my login I cannot ask a questions there. So how can I get a reply from you?
I also tried the contact of the refund, but it sends me to here. I am send in circles. Can you please help?
I’m sorry, today we had some technical issues with contact forms. Normally they work ok. From what I know your case has been already handled.
Hi Marcel, your comment wasn’t deleted. It was waiting for moderation. This is a pre-sales questions section and I’m not answering them immediately. I forwarded it to our person responsible as soon as I read it. I just got a message from Mercedes that she has already handled it.
I am the webmaster of the Free Yezidi Foundation, which is an NGO that is officially registered in the Netherlands at the Dutch Chamber of Commerce and we would like to use your plugin for our website and would like to apply for a free license. Our mission is to help the Yezidi that have suffered so much from the rise of ISIS in Iraq.
Sure, please use this page to apply:
http://wpml.org/purchase/non-profits/
Hello There
I want to purchase this Plugin for One of my website. I want to know is it support SK language it is for Czech Republic . and i want to know is there any option in this plugin so that visitor can redirect using IP address
thanks
Hi,
When you install WPML, you get over 60 pre-configured languages, ready to use.
http://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/
As you can see, there is SK (Slovak) on that list.
But you can edit this table (via WPML’s GUI) to add your own custom languages as well.
http://wpml.org/documentation/support/editing-wpmls-languages-table/
WPML has an option to redirect visitor but not via IP but their browser settings.
P.S. WPML people will attend WordCamp Pargue in February (me too). There is a change that we meet and you will be able ask to all your further questions live.
Is WPML compatible with Fusion Core (it’s a slider) by ThemeFusion?
In my website, I have some images containing text (as an image). Does WPML allow me to change the image (as it contains text that must be translated and put into another image) according to the specific language?
Thank you very much
Diego
I cannot find it in our Plugin compatibility list. Some sliders provided with themes are WPML compatible if the theme author created so call wpml config file.
Please note that you can use one WPML license for all the sites you are building so even if it turns out that this particular plugin is not compatible, you can use WPML for other sites using different solutions: themes and plugins.
Thank you for your reply. And what about images? Can I have different images for different languages? The problem is with images containing text… e.g.: http://www.traduzionimoda.net/#linksett (“ABBIGLIAMENTO UOMO” needs to be translated, and the only way is to replace the image with a different one)
I had no answer to my previous question. How can I manage pictures containing text?
Hi Diego, I’m sorry I must have overlooked your previous question. It depends where you insert the pictures. If they are part of your post/page content this won’t be a problem to translate them. If they are part of a logo etc, this is more tricky. If would be best not to combine the texts with the images but if you already have such images the is still a change you will handle them. For this you might need so called wpml config file.
Hi,
I want to purchase WPML however the payment part of your website is not working. (scrolling dots waiting forever). I use Mac OSX with Safari. All latest versions.
Please fix or arrange alternative payment.
Thanks,
Paul Koch
Our sales today appear normal and I just tested our purchase page and it’s working for me. Maybe you had a temporary connection problem?
If you have a different browser, try it. Otherwise, I recommend clearing cache and cookies. This usually does the trick.
When you are on the purchase page, you can choose the payment processor (PayPal or 2checkout). If one of these is giving you a problem, try the other one. Both support credit cards.
Let me know?
After a quick scan in http://wpml.org/purchase/pre-sales-questions/ I believe I need only one license However I prefer confirm it explaining my case
We are developing Web domain (Example.- mydomain.com). where WPML “Multilingual CMS” will be needed ( please remember everything is always related the same domain MYDOMAIN.COM )
QUESTION 1 – What about if we use two INDEPENDENT WordPress installations,
1. Production (Example.- / public_html / prod / and own MySQL database)
2. Development (Example.- / public_html / dev / and own MySQL database)
It’s only one WPML “Multilingual CMS” licenses needed?
QUESTION 2 In Addition to the description before, What about both WP installations (Production, Development ) are WP multisite, where each installation has as many sub-sites as languages we support? This means for example “dev.mydomain.com/en/”, “dev.mydomain.com/es/”, “dev.mydomain.com/de/”, …
In this case, It’s also only one WPML “Multilingual CMS” license needed?
If not, please explain the rule to know the number of licenses.
Thanks in advance
Hi Carlos, thanks for you questions. Yes, I confirm, you need to buy only one WPML licence (subscription) and you can use it for all of the sites you are building. Doesn’t matter if this is a single domain, a production or development site. In all of the cases you need only one WPML license.