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39,209 Responses to “Pre-sales Questions”
It’s not a real pre sales question but I don’t find how to contact you for my problem.
Under my profile there is no website listed and plugin is expired and I maybe I registered twice because of a starting error: I bought a wrong version of the plugin and I remember You helped me to change it under a new account.
I have now 2 access account: moniaZ and enricoS-7 (it’s me and one of my customer and I administrate it for him)
Well on my web site the plugin is active and I cannot find my WPML correct account to manage it. I only know it is running on http://www.giuliamarinelli.it but as I formatted my pc I lost all my mails (hard disk died) so I cannot know how to login in
Hi, did you manage to get your access after resetting your password?
If not, we need to exchange some sensitive data with you (to confirm your identity) so please use this form to report your case: https://wpml.org/home/contact-us/contact-form/
Hello,
I have presale question.
I want to create website based on WordPress premium theme and many plugins . Website allows to booking hotels in 4 countries. So I want to create page in 4 languages but not only in the front but also I want to have admin panel in 4 languages. i want to allow users to register on website, during rejestrations they will choose language.
Is it possible in WMPL, can I buy your plugin and to that?
Hi Dan,
WPML allows you to setup the admin language per user once you are logged in your WordPress dashboard. About the possibility of allowing users to choose a language during registration – let me consult your WPML developers.
Dear Sirs,
now I’m logged in as Mauro, but ten minutes ago, I bought with my credit card your wpml (2° choice – 79$) without being logged.
Now I have paid, but when I logged like Mauro, I can’t find any paid wpml.
I thought your webpage recognized me (I’m already your customer) since it lets me pay for your product.
Here is the proof: wpml [edited]
Can you attach this order to my account Mauro (login email: [edited]).
I was just looking at the sponsor sheet from WordCamp NYC. It was my second WordCamp and a very enjoyable experience.
I am learning a little about the WordPress ecosystem or better, the WordPress Community by attending the various Camps. Who can not like what it says and how it operates?
This brief note is just a thank you for being a sponsor. It may not be obvious to many of the attendees but clearly we would not have the quality of content, presentation venue and smooth experiential meet-up without the folks who make that commitment to sponsor a WordCamp.
Hello! I use WP and WooCommerce plugin. Whith WPML I need to use multilanguage page with all pages, products? Cann I use Multilingual Blog or I need for 79EUR?
hello I bought the package medium because I needed to translate the widget, but in the end I had to download another plugin, so I would not itself confirmed this version? It would suffice the basic version. The plugin I speak of is WPML widget
Hi Paulo,
I’m not sure if downgrading (from the Blog to CMS subscription) is technically possible. Let me ask our admins. You can always ask for a refund. Before you downgrade please make sure if the “WPML Multilingual CMS” plugin covers all your needs (you can translate all your site’s elements with this plugin and you don’t have to use the “WPML String Translation” plugin which is not available in the Blog version).
I tried again, with no success, is there another way? my webdesigner would like to get on with this.. thanks! please email me, because I find it hard to find back my comment on this page!
Thinking of purchasing the Multilingual CMS (1 year) and had a question on the use of it. We supply website design to local small businesses, however we use outsourced designers to accomplish this. If we purchase the WPML does it have to be used by us, can it be used by our design team from their computer? Is it downloaded on a specific computer or is it an account that is logged into? Thanks.
Hi Rob, actually it doesn’t matter at all. You can use it and your designers can use it. Once you install WPML in your WordPress you will be asked to register the site and only the person who purchased the subscription can do this because only this person have access to the WPML account where you can get the registration keys. Also only this person will be able to access our support forum.
Hi,this can be done if the subscription’s owner changes the email in the WPML account or shares the credentials with you. Otherwise you need to buy WPML anew.
Hi, WPML team!
Thank you for your plugin! It’s the best plugin for translations functionality.
I’m web-dev for orphanage site. If you want to take part in charity – you can help us with translation functionality. It’s non-commercial project, only charity.
Hi, if you are a non-profit we can issue you a free subscription to WPML. Please use this contact form: https://wpml.org/purchase/non-profits/ to apply.
Hi, yes, I confirm: this plugin was’t tested by our Compatibility Team so I cannot ensure you it will work without any issues. But you can test it yourself with our refunds policy in mind: https://wpml.org/purchase/refunds-policy/
Hi, you don’t have to renew it every year. If you don’t renew the plugin will continue working but you will lose access to our support forum and future upgrades. After the first year you can also upgrade to Lifetime and pay the difference only.
Hi Agnes
I am not sure if we got each other right.
My 1 year subscription is ending tomorrow and I won’t prolong it. I would like to buy the lifetime lizense though not tomorrow but in 2 or three 3 month. How much will I have to pay then?
Thanks
Ibrahim
Hi, sorry I didn’t know you were our customer. Yes, you can still upgrade to Lifetime in 2-3 months from now. You will be able to upgrade to a Lifetime account (pay $116.00 instead of $195.00) or buy the Multilingual CMS again ($79.00).
El precio especial de renovación es válido mientras tu subscripción esté activa. Una vez caducada tienes que comprar una subscripción nueva a $79. Lo siento.
I’ve proceeded to buy the Multilingual CMS (79$), and the form displays the corresponding VAT amount.
The issue is that starting 2016 the VAT in Romania is 20% instead of 24% as it is on your website now. (Will also drop one point to 19% starting 2017.)
Could you please check and get back to me please?
I kinda need to start using your products asap 🙂
Hi,
I currently own a website called http://www.pixelmarketingdigital.com. I need that same website to be translated into english without having to create a new site, it was created in wordpress by the way using a template, is this plug in the solution for that? Does it translate the site automatically or I can type the translation I have?
Please let me know thanks
Hi Juan,
yes, WPML can be used for all WordPress-based sites.
It doesn’t translate your content automatically (we don’t allow this since search engines such as Google doesn’t like it).
You have three options to translate your contents when you use WPML:
Do this manually – copy from the documents your customer has provided and paste translations directly into your WordPress. This is a simple process but a very time-consuming one.
Send your content to your own translators via XLIFF files. WPML Translation Management module helps you here.
Send your content to a professional translation. Completed translations appear automatically in your site. No manual work is needed.
You can start with the basic plan and if it turns out that you need some extra add-ons (included in the CMD version) you can upgrade and you will pay the difference only. Don’t hesitate to use our support forum for technical questions.
Hey,
We have an elegant theme divi WordPress website which uses the bloom plugin to collect email id. I would like to know if your plugin can work with divi and bloom to add custom translations?
Buenas noches me podrían proporcionar mayor información del plugin ya que lo necesito para las traducciones de esta pagina que estoy desarrollando gracias y un tutorial de como instalarlo y codificarlo donde lo propria ver
I am stuck. I requested a password reset but am not receiving any emails from you on the email registered with you. Email address is in the Mail section of form.
I also cannot log a support ticket about it because you need the password to get into support.
Hi,
I will ask our admins to check your case but please use this form to report your issue and share some data that will let us identify you in our system (including your order number if possible). I’m sorry but I cannot exchange sensitive data via comments.
It’s not a real pre sales question but I don’t find how to contact you for my problem.
Under my profile there is no website listed and plugin is expired and I maybe I registered twice because of a starting error: I bought a wrong version of the plugin and I remember You helped me to change it under a new account.
I have now 2 access account: moniaZ and enricoS-7 (it’s me and one of my customer and I administrate it for him)
Well on my web site the plugin is active and I cannot find my WPML correct account to manage it. I only know it is running on http://www.giuliamarinelli.it but as I formatted my pc I lost all my mails (hard disk died) so I cannot know how to login in
Can you help me or can you tell me where to ask?
thank you!
Hi there,
we will check your case in our system. If you don’t remember your password please use this link to reset it:
https://wpml.org/account/lost-my-password/
I will get back to you soon once I have the data checked by our admin.
Hi, did you manage to get your access after resetting your password?
If not, we need to exchange some sensitive data with you (to confirm your identity) so please use this form to report your case:
https://wpml.org/home/contact-us/contact-form/
Hi Angie
I never received the reset email for the password. I will try the form you mentioned.
Hello,
I have presale question.
I want to create website based on WordPress premium theme and many plugins . Website allows to booking hotels in 4 countries. So I want to create page in 4 languages but not only in the front but also I want to have admin panel in 4 languages. i want to allow users to register on website, during rejestrations they will choose language.
Is it possible in WMPL, can I buy your plugin and to that?
Hi Dan,
WPML allows you to setup the admin language per user once you are logged in your WordPress dashboard. About the possibility of allowing users to choose a language during registration – let me consult your WPML developers.
Dear Sirs,
now I’m logged in as Mauro, but ten minutes ago, I bought with my credit card your wpml (2° choice – 79$) without being logged.
Now I have paid, but when I logged like Mauro, I can’t find any paid wpml.
I thought your webpage recognized me (I’m already your customer) since it lets me pay for your product.
Here is the proof: wpml [edited]
Can you attach this order to my account Mauro (login email: [edited]).
Thank you very much for your support.
Mauro Calbi
[emails removed]
Hi Mauro,
I forwarded your request to our admin. He will check your case and the possibilities of merging your accounts. I will keep you posted.
we reassigned your latest order & subscription to your previous account.
I was just looking at the sponsor sheet from WordCamp NYC. It was my second WordCamp and a very enjoyable experience.
I am learning a little about the WordPress ecosystem or better, the WordPress Community by attending the various Camps. Who can not like what it says and how it operates?
This brief note is just a thank you for being a sponsor. It may not be obvious to many of the attendees but clearly we would not have the quality of content, presentation venue and smooth experiential meet-up without the folks who make that commitment to sponsor a WordCamp.
Thanks!
Mark Uihlein
Dear Mark,
thank you very much for your nice comment! Let me share it with other members of our team, I’m sure they will be as happy as I am.
Hello! I use WP and WooCommerce plugin. Whith WPML I need to use multilanguage page with all pages, products? Cann I use Multilingual Blog or I need for 79EUR?
Hi,
you can translate only some of your products/pages with WPML. If you want to use WPML together with WPML you need to buy the $79 subscription. Here’s the required list of plugins:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/#required-plugins
hello I bought the package medium because I needed to translate the widget, but in the end I had to download another plugin, so I would not itself confirmed this version? It would suffice the basic version. The plugin I speak of is WPML widget
Best,
Paulo
Hi Paulo,
I’m not sure if downgrading (from the Blog to CMS subscription) is technically possible. Let me ask our admins. You can always ask for a refund. Before you downgrade please make sure if the “WPML Multilingual CMS” plugin covers all your needs (you can translate all your site’s elements with this plugin and you don’t have to use the “WPML String Translation” plugin which is not available in the Blog version).
Sorry, the only way to do this is to ask for a full refund and then purchase the Blog version.
Hi,
I try to enter my EU VAT nr, but I het this error message: “VAT API Error: MS_UNAVAILABLE”
Please advice
Could you please try again? We connect with an external system and sometimes it is not responding.
I tried again, with no success, is there another way? my webdesigner would like to get on with this.. thanks! please email me, because I find it hard to find back my comment on this page!
Hi Ahmed,
our developers will look at this. We will keep you posted.
Thank you kindly!
Agnes, I just tried again and it worked, and I checked out. Thank you once again and have a good 2016. Best, Ahmed
It should work now, please give it one more try.
Great it worked, thanks! Happy using!
Hello !
Hi Selena, how can I help you?
Hi
can I still upgrade to lifetime if my 1 year subscription has expired?
Thanks a lot
Ibrahim
Hi Ibrahim,
yes, you can. You will be able to do so within 30 days before your yearly subscription expires and you will pay the difference only.
Thinking of purchasing the Multilingual CMS (1 year) and had a question on the use of it. We supply website design to local small businesses, however we use outsourced designers to accomplish this. If we purchase the WPML does it have to be used by us, can it be used by our design team from their computer? Is it downloaded on a specific computer or is it an account that is logged into? Thanks.
Hi Rob, actually it doesn’t matter at all. You can use it and your designers can use it. Once you install WPML in your WordPress you will be asked to register the site and only the person who purchased the subscription can do this because only this person have access to the WPML account where you can get the registration keys. Also only this person will be able to access our support forum.
wpml was purchased for us by an external developper who is no longer touch and we would like to receive email support- is this still possible?
Thanks
Hi,this can be done if the subscription’s owner changes the email in the WPML account or shares the credentials with you. Otherwise you need to buy WPML anew.
Hi, WPML team!
Thank you for your plugin! It’s the best plugin for translations functionality.
I’m web-dev for orphanage site. If you want to take part in charity – you can help us with translation functionality. It’s non-commercial project, only charity.
Hi, if you are a non-profit we can issue you a free subscription to WPML. Please use this contact form:
https://wpml.org/purchase/non-profits/ to apply.
Can you please confirm whether the plugin EventOn at http://codecanyon.net/item/eventon-wordpress-event-calendar-plugin/1211017?s_phrase=&s_rank=165 is compatible with WPML?
Its mentioned on the CodeCanyon site as being compatible but there is no mention of it on this site at Documents > Plugin Compatibility.
Hi, yes, I confirm: this plugin was’t tested by our Compatibility Team so I cannot ensure you it will work without any issues. But you can test it yourself with our refunds policy in mind:
https://wpml.org/purchase/refunds-policy/
Hello,
Do I need to renew a account every year (and pay for it every year)? Or am I able to purchase the plugin and only one year of support?
Regards,
Jolmer
Hi, you don’t have to renew it every year. If you don’t renew the plugin will continue working but you will lose access to our support forum and future upgrades. After the first year you can also upgrade to Lifetime and pay the difference only.
Thanks for the info!
Why did you delete my post, regarding the question on the need to annual costs?
Hi Jolmer, you questions was waiting for moderation. I have just replied.
Hi Agnes
I am not sure if we got each other right.
My 1 year subscription is ending tomorrow and I won’t prolong it. I would like to buy the lifetime lizense though not tomorrow but in 2 or three 3 month. How much will I have to pay then?
Thanks
Ibrahim
Hi, sorry I didn’t know you were our customer. Yes, you can still upgrade to Lifetime in 2-3 months from now. You will be able to upgrade to a Lifetime account (pay $116.00 instead of $195.00) or buy the Multilingual CMS again ($79.00).
Hola. Necesitaría renovar el plugin, el precio de renovación anual. Pagué 79€.¿Como lo hago?
Me caducó hace 3 meses. Gracias.
El precio especial de renovación es válido mientras tu subscripción esté activa. Una vez caducada tienes que comprar una subscripción nueva a $79. Lo siento.
Dear Agnes,
Would it be possible to try your plugin before buying it? I’d like to understand better how it works and make sure it will satisfy my needs.
Regards,
Greg
Hi Greg,
for people who are not sure how it will work we have a refunds policy
https://wpml.org/purchase/refunds-policy/
That’s the only way to test it with your theme and plugins.
Hi guys,
I have an issue related to the VAT in Romania.
I’ve proceeded to buy the Multilingual CMS (79$), and the form displays the corresponding VAT amount.
The issue is that starting 2016 the VAT in Romania is 20% instead of 24% as it is on your website now. (Will also drop one point to 19% starting 2017.)
Could you please check and get back to me please?
I kinda need to start using your products asap 🙂
Hi Adrian,
Let me contact my colleagues responsible for the VAT implementation to see what can we do for you. I will keep you posted.
Adrian, please try to purchase once agin now and the VAT rate should be the correct for your country.
Thank you Agnes!
All sorted out now. Have a nice week.
Hi,
I currently own a website called http://www.pixelmarketingdigital.com. I need that same website to be translated into english without having to create a new site, it was created in wordpress by the way using a template, is this plug in the solution for that? Does it translate the site automatically or I can type the translation I have?
Please let me know thanks
Hi Juan,
yes, WPML can be used for all WordPress-based sites.
It doesn’t translate your content automatically (we don’t allow this since search engines such as Google doesn’t like it).
You have three options to translate your contents when you use WPML:
Currently we have 5 translation services available
https://wpml.org/translation-service/
Thanks for your reply, can I do all that with the basic plan? My website is pretty basic and straightforward.
Let me know
thanks
You can start with the basic plan and if it turns out that you need some extra add-ons (included in the CMD version) you can upgrade and you will pay the difference only. Don’t hesitate to use our support forum for technical questions.
Great Thanks!
Hey,
We have an elegant theme divi WordPress website which uses the bloom plugin to collect email id. I would like to know if your plugin can work with divi and bloom to add custom translations?
Thx
Hi,
the Divi theme is compatible with WPML. We didn’t test the Bloom plugin so I cannot say how it will behave.
Buenas noches me podrían proporcionar mayor información del plugin ya que lo necesito para las traducciones de esta pagina que estoy desarrollando gracias y un tutorial de como instalarlo y codificarlo donde lo propria ver
Aquí tienes documentación sobre la instalación:
https://wpml.org/es/faq/como-instalar-wpml/
Para empezar a usarlo puedes seguir nuestra guia de inicio:
https://wpml.org/es/documentation-2/guia-de-inicio/
Cualquier duda que tengas puedes plantearla en nuestro foro de soporte:
https://wpml.org/es/forums/forum/soporte-en-espanol/
Me podrían proporcionar los tutoriales de instalación o algún manual
I am stuck. I requested a password reset but am not receiving any emails from you on the email registered with you. Email address is in the Mail section of form.
I also cannot log a support ticket about it because you need the password to get into support.
Can you please help.
Thanks
Alan
Hi,
I will ask our admins to check your case but please use this form to report your issue and share some data that will let us identify you in our system (including your order number if possible). I’m sorry but I cannot exchange sensitive data via comments.
https://wpml.org/home/contact-us/contact-form/
Hi!
Hi! What’s up?