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40,595 Responses to “Pre-sales Questions”

  1. Hello,

    I’m currently building my new website on the WordPress platform and want to know if, in the future I decided to move away to an own developed website (e.g. Using html, Java, php, etc) could I still use WPML or does it only work with WordPress?

    Thanks in advance.

    Alistair

    • WPML is a WordPress plugin. It allows you to build multilingual WordPress sites. WPML only runs on sites built with WordPress.

    • This fellow is violating our trademark and causing damage to people who buy from him. We are in a legal process against this and we are not the only ones.

      I’m not sure what you would get if you buy from this site.

      The only place to buy WPML, get the correct plugin, updates and support is from wpml.org.

      I’m sorry for the confusion that this causes. We are doing our best to resolve this problem via legal channels.

  2. hello, I want to buy this great plugin but I have question about its usage.
    I want to use it in dev and then production, is it okz, what is your policy here.
    soon i m also planing to change server, so in that case do i need to buy it again??

    Regards
    Aamir

    • Once you buy WPML, you can use it on all the sites that you build for yourself and for your clients. This includes development and production sites. You only need to pay once and not per site.

      • Thank you for your quick reply, Amir!

        Would it be possible to get guidance doing this if I buy the plugin? I´ve tried a few other translation plugins and I´ve ran into problems with all of them.

        Have a good Sunday,
        Kim

  3. Hi,
    I want to create a splash page with language selection. I read in the forum that is something that is possible. Can I do this splash page with the first package? I mean the one that cost 29$.
    Thank you

  4. Hi WPML gang,

    I’m an old customer and looking for renewal but I have a small question about Multi-currency support for WooCommerce.

    I’m using myCred plugin(http://mycred.me/) to create a virtual currency, this currency behaves like any other in WooCommerce. I want to add some products that can be purchased using the virtual currency and others purchased using euros.

    Can I make some products mandatory to buy in only a currency?

    Thanks!

  5. Hello,

    we’re searching for a plugin that can build multilingual WordPress sites. Someone recommended WPML and now, I would like to ask if it’s possible to get a demo version of the WPML plugin, so we can test the plugin before we have to buy it?

    Thanks in advance.

    Sarah

  6. HI , I just build up a new website using the wordpress format. just wondering how difficult to install the program. or do I need to pay somebody to install and configure it for me?

    Many thanks

    • Hi Sidney, you install WPML as any other WordPress plugin but first you need to download the zip from your WPML account. Once you activate the plugin you will be guided with a wizard what to click next to configure WPML (add languages, the language switcher etc). This is easy and intuitive. However if for some reasons you get stuck, just raise a ticket in out support forum and our supporters will help you.

  7. Hi

    I have a client whose website uses WPML. Their subscription has run out. The version of WPML being used is 3.1.5. The developer who purchased the plugin is no longer the developer and would like to close her account.

    If I purchase a new subscription for my client, will I be able to update WPML on their website without losing any settings etc….?

    • Hi David,
      yes, you will be able to update WPML and you won’t use any setup or data.

      Moreover you will be able to use your WPML subscription for other customers.

  8. Hello!
    i want to buy full wpml lifetime, i want to ask if is possible to buy in your website add ons like string translations, and if license is lifetime o per year?

    Also after buy, could you help to configure website?

    Thanks!
    Regards!

  9. Hello,

    Maybe a stupid question.. Can I also use WPML to make adjustments to existing plugins/themes (without using WPML to build a multi language site)?

  10. Hi,
    my Subscription has run out. I have got some questions before I renew or even take a lifetime subscription.

    Regarding to the list in the wordpress backend I’m runnig WPML Multilingual CMS Version 3.0.1.

    Why is there no hint, that a newer version is availabe?
    Would there be this hint, if my subscription would be active?
    Is my current version compatible with WordPress 4.4.1 ?
    For I have updated yesterday in the afternoon and today errors like that occure:

    Warning: explode() expects parameter 2 to be string, array given in /wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php on line 6270

    Warning: Invalid argument supplied for foreach() in /wp-content/plugins/sitepress-multilingual-cms/sitepress.class.php on line 6272

    Does the lifetime licence include some kind of automatic updates?

    best regards
    Jürgen

    • Hi Jürgen,

      Why is there no hint, that a newer version is availabe? Would there be this hint, if my subscription would be active?

      yes, once you have your WPML registered together with a specific site, you will see a message (in your WordPress admin) about new updates.\\

      Is my current version compatible with WordPress 4.4.1 ?

      The latest WPML version is compatible with WP 4.4.1. Keeping WPML up to date with latest WP core is a high priority for us.

      Warning: explode() expects parameter 2 to be string, array given

      Here, in pre-sales questions I won’t help you with this message but our supporters will. Please register a ticket in our support forum.

      Does the lifetime licence include some kind of automatic updates?

      You will get automatic notification if you register your WPML but you must press the “update” button yourself.

      If you decide to renew your subscription, please log into your WPML account first. For former users we offer some discounts.
      If you don’t remember your password, please use this link:

      https://wpml.org/account/lost-my-password/

  11. Hello,

    I’m in the need to build a dual language website, but with 2 domainnames. language1.com will point to the site, and it should be served in language 1, and language2.com will point to the same site, but it should now be served in language 2.
    They should preferable use the same WP installation, and the same theme, but with translated items in it.
    Is this possible using WPML?

    Thank you very much for your reply!
    Karl

  12. Hi,
    I’m looking at buying MyThemeShop PointPro theme, running the theme in English, but and running a tri-lingual blog in it with WPML, the various parts of which i’m hoping to be able to geotarget in Google webmaster tools.
    1. are there any compatability issues here – i see that MyTHemeShop is not listed for compatability?
    2. apologies if i should be asking mythemeshop, but do these blogs within business themes get set up in such a way that you can geotarget the language sub-folder in google, after you’ve written their blog posts in the relevant language?
    many thanks

  13. Today we purchased WPML Translation Plugin (paying via Paypal)

    We haven’t received any mail about how to download WPML

    Please contact us

    Thanks in advance

  14. Hello wpml.org

    May we please contact you via email as we have sensitive information that cannot be in public forums. if you cannot post your email here, perhaps you can email me directly.

    Best regards,

    • Hi Serge, translatin a page is only one step. You need to have translated pages connected in a way, to say your WOrddPress which one is a translation of which one. If you simply copy and translate your page (without WPML), how will you tell your site that this page is available in other languages?

      When you create a page with WPML, WPML will handle it automatically.

      But you are right, using WPMl with the Visual Composer means a lot of work. That’s why we offer Layouts. Please read the post (it includes a video) for more details:
      https://wpml.org/2015/10/translating-sites-created-with-drag-and-drop-layouts/

    • First you download the WPML plugin to your local disk and then you upload the zip file to your WordPress site as you would upload any other WOrdPress plugin.

  15. We are creating our new site in WordPress and I’d like to purchase this plugin. When I search for it on the Plugins page there are lots of different ones with WPML. What is the correct one to purchase?

  16. Hi,

    my question regarding WordPress and your plugin:

    i want to build several multisites, each for another language. Each of the site will have its own domain (that’s the plan so far..).
    I am doing this because, it is not only a translation, also the content will differ, for example, other blog articles, other product pages and also the main menu would change a little bit from country to country. That is why i want to use the multisite function of WordPress.

    However, i know, this approach means a lot of future work for administration of all the sites.

    So, i am still able to use your plugin? Would there be any benefit regarding adminstration and working together with a team?

    Thanks for any help, comments or thoughts!

    greetings from germany
    regards
    Michael

      • Hi Michael. I have just replied. I’m sorry but I missed your previous one. I wasn’t waiting for moderation and probably that’s why.

    • Hi Michael,
      if you plan to use a separate WordPress (and all within one WordPress Multisite) for each language you don’t need WPML at all.

      The question is if you really need a WordPress Multisite. From what I can read you will achieve everything you need with WPML. When you build multilingual sites with WPML:
      1. you don’t have to have the same menu items in your menus for each langue (you can skips some or you can include some extra ones for a particular country/language only)
      2. you don’t have to translate all your blog posts/pages

      I don’t know how much of your content is the same and how many pages will differ so it’s difficult to judge what solution will suit you.

  17. HI , I WANT TO BUY THIS PLUGIN BUT I HAVE 2 QUESTIONS .
    1) IS IT SUPPORT PERSIAN LANGUAGE ?
    2) I CAN TRANSLATE MY HOLE SITE ? FOR EXAMPLE I GOT A THEME THAT HAS UNDER THE POST SECTION OTHER SECTIONS LIKE AGENTS AND PROPERTIES . CAN I TRANSLATE ALSO THE POSTS INSIDE THOSE ?

  18. We are a translation agency. Our client has his website done in WordPress. If we were to acquire the CMS management tool you offer, buying it ourselves, would we be able to use it for managing His current website that is using WordPress? What else would we need to have or is this just an add on?

    • Hello Michele,
      yes, you can purchase WPML and use it for you client site. Moreover, you will be able to use the same WPML subscription for you other customers. WPML is a set of WordPress plugins. First you download and upload to your WordPress site the WPML Multilingual CMS plugin, as you would install any other WordPress plugin. Then you can install other plugins available in your WPML account, according to your needs. Probably you will find the “WPML Translation Management” plugin useful as well (it’s included in the “Multilingual CMS” or/and “Multilingual CMS Lifetime” subscriptions).

  19. I am an existing customer but I am contacting you via this method since being able to contact you as a customer is virtually impossible.

    Our previous web guy purchased the WMPL WooCommerce Multilingual plugin. He longer works with us and i don’t have any ID or purchase code.

    I believe the wrong plugin was purchased sine we are not running an ecommerce site. What we need is to translate our wordpress webpages over to Quebec French. What plugins do I need to do this? Also can we get a refund and return the ecommerce plugin and apply the refund to purchasing the correct plugin(s).

    • Hello,
      the WooCommerce Multilingual plugin is a free plugin and can be downloaded from WordPress repository:
      https://wordpress.org/plugins/woocommerce-multilingual/

      The commercial plugin is the “WPML Multilingual CMS” plugin. If you have this one installed in your website you can use it, but the owner of the WPML subscription is the person who bought it. Please note that WPML plugin doesn’t translate your contents automatically. You have three options to trasnlate your contents:
      1. Do this manually – copy from the documents your customer has provided and paste translations directly into your WordPress. This is a simple process but a very time-consuming one.
      2. Send your content to your own translators via XLIFF files. WPML Translation Management module helps you here.
      3. Send your content to a professional translation. Completed translations appear automatically in your site. No manual work is needed. This is paid extra.

  20. Hi,

    Currently i use WPML in a outdated version:
    WPML CMS Nav 1.2.2
    WPML Media 1.0.0
    WPML Multilingual CMS 2.2.2.1
    WPML Translation Management 1.2.2

    It is about time to upgrade to a recent version.
    What is the best way forward: just purchase the most recent package and install ?
    I do have a lot of translated pages and it would be a nightmare if i were to lose any of these pages because of an upgrade.

    Thanks,
    John

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