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39,643 Responses to “Pre-sales Questions”

  1. Hello, I am an experienced WordPress Web Design Coder, I have a serious question about your company, because you require a subscription. I have purchased many other themes, plugins, only later the company goes out of business.
    I am getting ready to do a multi language site for the first time, however I don’t want to lose lots of money we pay outside services for language translations if you go out of business lets say 1 year, 4 years or 10 years from now.
    What are the options if this were to happen or if a company I code for says they have another solution, how can we convert to another multilang. plugin. ? Thanks

    • Hello Rob,
      we’ve been developing WPML for about 10 years now. And we don’t have any plans to close the company. Just the opposite 🙂 WPML has been developed under the GPL licence so even if we close the company you can still use the version you downloaded as far as you stick to the GPL guidelines. I hope it helps.

      I don’t think you can convert to another multilang plugin easily. We do have plugins to do it the other way around (check this one for example) but it took us some time to create these.

    • thanks for your reply Agnes, that is comforting.

      Ok, I just found out the theme the company wants , does not officially support WPML
      do you think it will still work?

    • oh i also forgot another really important question

      I notice this website is extremely slow in page loading.. is it your plugin ?
      I need to know because we use Google adwords, and if a sight or plugin is disqualified from them, then we can run our advertisment.

  2. Hi there,

    I see the WPML CMS is compatible with woocommerce. Does this also cover woocommerce bookings extension?

    Regards, Edwin

  3. Hi there!

    We are trying to build a site with multiple languages but we would like to have all texts in a file and then have it translated by our translator team and imported back in to the website.
    Can this be done with your plug-in?

    Thank you for your attention. Best regards.

  4. Hi, I have subscribed WPML Multilingual Blog. Since there are few incoming projects with multilang woocomerce, I plan to upgrade to Multilingual CMS Lifetime with cost USD 166.

    But I have limited budget, therefore, if I upgrade to Multilingual CMS first (USD50), what is the cost to upgrade plan from Multilingual CMS to Multilingual CMS Lifetime?

    • Hello,
      I am glad WPML is helping you! To upgrade from CMS to lifetime you will need to pay the difference (116$ more). Please let me know if you need any further help.

      Kind regards,

      • it means if I upgrade from multilingual blog to Multilingual CMS now is USD50, then let say a month later I upgrade to Multilingual CMS Lifetime, I only have to pay another USD66? am I right?

        • Not exactly. A full lifetime subscription costs 195$. If you buy the blog for 29$ now, you can then upgrade to CMS for 50$ more, and then upgrade again to lifetime for 116$ more. In all you would pay 195$.
          Hope this makes sense now?

  5. I’m transitioning a non- WP site into wordpress and it needs to be in two languages. I just want to verify that your plug in would allow us to use our own translation vs. on online translator. Also what is the difficulty level of using your plug in. I am not much of a programmer and am looking for a clean and easy solution.

    Thanks much!

  6. I have a customer that is looking to use your plugin for localization. I was trying to figure out if that is automated by the plugin based on browser language or location or if those things can be easily added. Also how is this plugin making it easier than just using wordpress as is?

    • Hello,
      yes, there is an option (disabled by default) in WPML settings to detect the language based on language set in her/his browser. WPML cannot detect the visitor’s location. WPML doesn’t translate your content automatically but lets you translate pages, posts (and other WordPress items) to other languages. Please check the video on our homepage to see how you use WPML. Using WordPress itself you cannot translate pages/posts. You can only display your site in a given language. In one language. If you need a multilingual site, you need to use a plugin, WPML for example.

  7. We are purchasing the plugin but want to know what account info cannot be changed. The reason is the we are buying it for the client but should this client want to choose another developer down the road we need to be able to change account info to reflect the new developer.

    • Hi Roger, you can update anything, including the email field. The only field you cannot update is the login name.

  8. My original comment from earlier today seems to have been lost so I am resubmitting. Is there any account information I cannot change once I purchase WPML? In the event our client changes marketing vendors I’d like to be able to transfer the WPML account to the new vendor.

    • You comment was waiting for moderation. I have just replied. Sorry for the delay. We don’t work on the weekend.

  9. Hello, I am planning to use the Full Version of WPML for my website and to translate it in Hindi, and a Few other Indian Regional Languages.

    I have a Question. I do not want my site to be Fully translated. I will have many pages/CPTs/Taxonomies/Archives which will have partially translated content. And I want them to work as it is. For example,

    In English Pages: Everything Should be English
    For Hindi Pages: Strings available in Hindi should be Hindi, everything else should be English.

    And I should be able to choose which pages should work like that.
    Is that something which can be done with WPML?

    • Hello,
      yes, you don’t need to translate all pages. You can leave some pages not translated, no problem. For such pages you can redirect users to homepage in their language or to show the content in English.

  10. Hi!

    1. Do you have a function so I’ll only see the strings seen in the front end of my wordpress theme/plugin? I don’t want to translate the plugin admin settings.

    2. Is there a way to translate the theme/plugin and use for example Norwegian in the front end without having to change the language settings in the wordpress front end? I like all the admin settings to be in English…

    Thanks!

    • Hello.
      1. It depends on the theme/plugin. In the WPML Staring translation module (that lets you translate strings coming from themes/plugins) you can filter your strings based on the context. But it is the theme/plugin author who sets up this context.
      2. Yes, this is possible.

  11. Hi dear friends,
    I have a WP website in Turkish. Single language.
    This is not a multi-language site, and it will never be.
    So I am not looking for translating the whole website, but just the posts.

    We like to read good article from all over the world, and after translating them to Turkish we would like to publish in our website.

    Therefore I just need a reliable plugin which will automaticaly translate every post that we want to publish –> to Turkish, and with good quality translations.

    I just find out WPML, and I am wondering three things:

    1. if it is possible to use your product “only for post” translations? manually or automatic? Without translating anything else?

    2. is it possible to set this wp plugin to automatically translate every post on publish?

    3. Is there a demo where I can see how it works ?

    Thanks !

    • Hello

      1. Yes, you can translate only posts. Only manually. WPML doesn’t translate automatically.
      2. No, not possible.
      3. We don’t have a demo for WPML. But some of our Toolset-based sites use WPML so you can create such a site here:
      http://discover-wp.com/site-types/refsite-theme-layouts/
      just make sure that you chose the “The site will be multilingual” option after pressing the Create site button.

    • Hello,
      yes, this is exactly how it works. You just need to log into your WPML account and you upgrade from there. You will pay the difference.

  12. Hi,
    I cannot see Polish flag. What do you think if I want to convert my shop in Polish to multilanguage? Does WPML support translation from Polish?

    2. What if in different language I want to present not all products? And with different prices? Will WPML help me with this?

    3. Will WPML choose language for my customers when then enter the same .com adress but from different parts of the World?

    • Hi Adrian,
      Yes, you can convert your WooCommerce-based shoo to Polish as well, no problem.

      You can translate everything to Polish but please note that WPML doesn’t translate automatically, you do it manually.

      2. Yes, you can translate only some of your products, instead all. No problem. WPML supports this. Yes, the prices can vary, not a problem either.

      3. WPML has an option to detect the user’s language based on his/her browser setting. But your visitors will also the language switcher so they will change the language by themselves if needed. Also the traffic coming from Google and search engines will lead to translated pages directly.

    • Thank you very much for your prompt response.
      I am sorry to ask this not politically correct question, but I am really curious.
      Why should I pay for WPML if it does not translate for me, I still need to know foreign language or pay for translation to external company? I will be the one to spend my time on translating the whole content of the page, do I understand correctly?

      • Hi Adrinan,
        thank you for your question. Actually it’s a valid one and a good one. You are not the only one who asks it. If you care about attracting organic traffic to your website (coming from Google and other search engines) you cannot rely on automatic translations. Only human-translated content matters. And in WordPress there is no native way to provide your content in more than one language other than using a plugin (either WPML or any other multilingual plugin). Of course installing separate WordPress sites doesn’t count but it is also a solution… I hope my answer helps.

  13. Hello,

    I have a client requiring translation of an English language site to Spanish and Italian. Right now, all the text and pages are going to be a replica in different regions, however, very soon, they intend to offer services in specific regions only. This means that we’ll end up with pages in Spanish that do not have an English counterpart.

    Is this something that can be easily managed by your software.

    Let me know
    Q

    • Hello,
      yes, you can handle this requirement using WPML. For example, for untranslated pages you can show the original content o redirect to the homepage.

  14. Hi –
    It says in our wordpress admin “WPML is registered on this site. Your Lifetime account gives you updates for life,” but our login details for support are no longer working. The former webmaster (michalL-4) is longer at our company and we want to add languages to this and other web assets. Please help?
    Thanks,
    Pamela

    • Hi Pamela,
      yes, to contact our support help you need an active WPML subscription. If WPML was purchased on behalf or the person who is no longer at your company, no is no other way but to buy WPML anew with your name. If WPML was purchased on your behave, with your email, you can reset the password to your account by using this link:
      https://wpml.org/account/lost-my-password/

      and renew your account. I hope it helps.

      • Hi –

        WPML was purchased for our company website. For some reason we can’t sign in with the (old) email used for the account.

        We have the original user name and password. Could someone please just update the email address on your end or otherwise reset the credentials?

        It is not reasonable that we need to purchase another subscription.

        Thank you,

        Pamela

  15. Hi,

    I tried to buy your plugin and after submitting the whole information, an error has occurred while processing the request. I have also the screen-shot. The email is the same as I’m giving here. Could you please check if the payment has been transferred to you?

    Thanks,
    Njomeza

    • Hello,
      The transaction looks as pending payment, which means we have not collected the money from you. If you did not receive a mail confirming the transaction you can simply start the process again.
      Let me know if you need any further help.

      Kind regards,

  16. Hi guys, please can you explain me this “year subscription” model.

    Let’s say, I buy WPML CMS 79 $ and make some websites with WPML during the year.
    What happens after one year , if I don’t pay again for the following year?

    Translations on finished websites won’t be visible anymore?
    or it’s only I cant use WPML anymore for new websites?

    Best regards.

    • Hi Igor, your plugin will continue working. You won’t lose your translations either. If you don’t renew you will lose acces to our support help and feature releases.

  17. Hallo,
    I’m interested in buying WPML but I’m not sure if is the right plugin for my purpos…
    Is it possible to have a demo…??
    Cause I’m bit afraid to spend all that money before use and try it…

    Is the 29$ a good solution for start…???
    Thanks

    Theultool

  18. Hello Team,

    I am interested in buying WPML plugin.
    I have few questions that needs to be cleared.

    1. Is there any option for countrywise redirection in WPML plugin e.g suppose my site is http://www.mysite.com. When users from Japan will visit my site they will automatically redirect to
    http://www.mysite.com/ja.

    2. Will there any problem for redirection? Suppose a user is visiting English version of site. After that he clicks on the Japanese flag to visit the Japanese version. Next she wants to back again in English version by clicking UK/US flag.

    • Yes, WPML lets you automatically redirect visitors according to their language (not country). Many countries have more than one language, so language is a more reliable criteria for redirects.

      The documentation page is here:
      https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/

      This redirect may cause problems for Google. Google needs to see what your site’s visitors see. This redirect may also cause Google to scan your site only in one language. This has nothing to do with WPML and it’s all related to how Google wants to scan sites. When Google sees that you’re redirecting visitors to a certain language, it may assume that you don’t want other languages to be accessible.

      • Thanks a lot.

        I wish to have your opinion about my second question. I am talking about caching problem

        • There is no problem with cache or with switching back and forth between languages. WPML will do this redirection for each visitor only once. This way, WPML doesn’t push the visitor back to the default language, if that visitors wants to see the site in another language.

          The entire mechanism runs in Javascript, in the browser, so it works find with caching plugins.

          • Team,
            Thanks for your answer.
            I have another question. Can WPML plugin make IP specific? For example: A specfic range of IP people will visit the site as Japanese version where other specific range of IP people will visit the site as English version

  19. Hi Team,

    can we purchase a WPML license for a client site we are currently creating and pay this for 3 years?

    It’s a tax thing, and although a lifetime license is in this case probably a no-brainer, this concept doesn’t exist for public funded institutions;-)
    They really want the best price for exactly 3 years now and obviously can read your pricing table too;-)

    Thanks for your help.

    Tom

    • Sorry, but I don’t know how to do this. Like you noticed, we have an account for one year and a Lifetime account. We didn’t think about an “account for 3 years”.

  20. Hey,
    I’m thinking to add this plugin but, the other sites that translating don’t do a good job like Google translate- it’s ok but it does not translate it good enough.
    The question is: Do your plugin can translate even blog posts that it will look naturally and not like a machine?

    Thank you.

    • Hello Aviv,
      Thanks for your interest. WPML does not make automatic translations. It will create pages, posts, and all content of your site in the same WordPress install after setting it up but it will not add the translated content automatically. You can see how it works here https://wpml.org/documentation/translating-your-contents/

      Let me know if you have any further question.

      Kind regards,

    • Hello Ed,
      This is an illegal offer of our plugin, containing our registered name. The only place where you will get updates and support is buying from us https://wpml.org/purchase/
      Let me check with our Legal Department about this site.

      Thanks,

  21. hi,

    I am looking at using the WPML plugin to translate a site I am creating. As part of this we will be using Arlo crm product (http://www.arlo.co) and their WP plugin. However, this plugin utilises some shortcodes (in posts/pages etc) to display content. Is it possible to translate the content of these shortcodes at all? For example, one of the shortcodes gives you a small widget called even ‘event search’ which has an button with ‘Search’ text, ‘search here’ in the text field and a ‘X events found’ text under results.

    cheers
    david

    • If the plugin is prepared for translation you should have no problems.
      A plugin that is ready for translation will output strings using gettext functions and our String Translation plugin will intercept it to allow translation.

  22. Hi,

    If I buy Multilingual CMS Lifetime version I can use it on few different websites on different domains or I need buy license for every single website?

  23. Hi there

    Just for clarity in simple steps

    1. I install the plugin
    2. I select pages
    3. Pages are translated and saved as new pages ?

    What happens when there is a plugin that isn’t approved ? Does this affect the front end ?

    We’re using Woocommerce

    Thanks

    John

    • 1) You can translate pages yourself or send them to a translation service for professional translation:
      You have more information over here: https://wpml.org/documentation/translating-your-contents/

      2) Translated pages are saved as new pages and they are connected to each other.

      3) When a plugin/theme is “approved” it means we tested it and we are in contact with the author to resolve any problems that come up quicker. If it isn’t approved it doesn’t mean it wont work, only that we haven’t tested it. Most plugins that follow WordPress guidelines will work without problems except plugins that use custom tables which are sometimes harder to translate. But it can still be done.

      4) For WooCommerce we have a special “glue” plugin that makes sure WPML and WooCommerce work well together.
      Have a look at the documentation:
      https://wpml.org/documentation/related-projects/woocommerce-multilingual/

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