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39,396 Responses to “Pre-sales Questions”

  1. Hi
    Just wanted to make sure.
    I would like to buy the CMS version, And I wanted to understand the following issues:
    1. When I buy this plugin, can I use it without any website limit and without any time limit? (is this purchase without a time limit)
    2. The only time limit (1 year) is for the support and upgrades?

    thank you in advance

    • 1. You can use WPML on as many sites as you need. Obviously, we ask that you use it yourself and not pass it on to others.

      2. Correct. With your purchase you get 1 year of upgrades and support. Whatever you download can be used without any time limit and will continue working after your support and upgrades subscription ends. You’re welcome to renew your support and upgrades subscription next year for 50% of the original purchase price.

  2. Hi,
    I asked this before but did not get a response: does your plugin work with the online booking calendar? I’m working on a new site and I would like to use your plugin but it needs to work with Online booking calendar!

    Regards,
    Eric

    • I’m not familiar with this theme. We’re using WPML ourselves with Genesis and it’s working fine for us. I can’t say that we’re big Genesis users. There might be some features that are not working smoothly with WPML, but what we’re using ourselves works smooth.

  3. Hello,

    Your software sounds good, but I’d love to read some independent third-party reviews before I buy/install it: can you suggest any?

    Thank you.

    • Sorry, but there’s no evaluation version of WPML. If you buy it and you’re not happy, for whatever reason, you can always get your money back.

    • Yes. You will receive a printable tax invoice. After your purchase, you can edit the ‘payer’ details and include your business information.

  4. Good Afternoon,

    My company would like to purchase this plugin, but we have some questions first:

    1. Is custom module assignment possible? The situation: we have an explanation video in the widget bar, but have a Dutch and English one. Obviously we want the right language to show up when the right language is accepted…

    2. I see some people asking for theme compatibility, I assume it is compatible with all themes? (We use light-base wordpress theme)

    3. If for some reason the plugin doesn’t work in our specific situation, what’s the money-back protocol?

    Best,

    Mentor Palokaj
    CTO Express Innovations

    • 1. I’m not sure what you mean by custom modules. If you’re displaying videos, you have a pointer to them from either the post body or a custom field. Both are translated with WPML, so you’ll be able to show the correct video for each language.

      2. Most themes work fine with WPML. Of course, it’s possible to do things which will cause problems, but normally this isn’t the case. If your theme uses WordPress API and doesn’t perform DB hacks, it should work fine with WPML.

  5. Hi, we just paid for the widget but I don’t know where to download it. There is the “buy and download” button but it will re-enter the purchase phase I just finished. Please help.

  6. Hi, I was wondering if I buy the blog version – although I’m building a website – if I can still use that assuming that I’ll worry about the whole translation? Also, do you need a multisite installation or can you do without? Finally, the site I’m building is a for non-profit local organisation. Is there a possibility to have a discounted/free plugin in case we decide to go for the CMS version? Apologies for being a bit cheeky, had to ask. Thanks in advance,
    Laura

  7. 1.
    I want to translate the WooCommerce plugin to my own language, can I do that with WPML?

    2.
    I dont want my site in multilanguage, only change to my own language, is that possible?

    3.
    Is it as simple as translating and then setting my own language as default and no language switcher?

    Thanks

      • Thanks for your quick reply!

        I just thought maybe it would make translation easier if I used WPML. As i understand it is a lot of hassle to translate .po files, any tool/plugin you recommend for it?

        Im used to translating Joomla compontents by simply editing .php lang files.

  8. Hi there,
    we are working on a multisite project and have one question :

    The main site will have 4 languages : EN + FR + RO + PO

    We want to dinamically get content from other sites (with switch_to_blog()) of the network and display it on the main site.

    Is WPML able to translate this kind of dynamic content in each language ?
    if yes, Could you give some details on how it works ?

    Not sure we can handle this with WPML . Would be nice to get your input.

    Thanks

    • WPML can make each of the blogs in the network, including the main blog multilingual.

      When you switch to a different blog, it can have different languages, but I’m not sure what you want it to do exactly. Can you explain how you expect it to work together?

  9. Hi,

    Is the plugin compatible with the Switchblade theme on Theme Forest. They have a Content Composer Framework which organises content on pages differently. I tried using qTranslate which works well with default pages and posts but does not translate content input using the content composer. WPML look great though and I would like to purchase it if you can confirm this? Here is a link to the theme:

    http://themeforest.net/item/switchblade-powerful-wordpress-theme/761353

  10. Hi
    I am very interested in your software , need your advice before I make a purchase

    my project:
    E-Book
    Website
    is your software suitable to translate E-book and Website without switching , I mean permanent setting to 6 languages to help non English Customers read the front page in their native language ,also read the book without any Copy/Paste ?

    Regards
    Gaby

    • I’m not exactly sure how you produce the e-book. If it’s just WordPress pages, or custom post types, it should work fine with WPML.

      WPML will create new posts for translation, keeping each language separate, but linked together to other translations, so that your visitors can switch between languages.

      For ways you can translate with WPML, please see this page:
      http://wpml.org/documentation/translating-your-contents/

  11. One question: Is there a fallback for custom post types, too? I will have a post type, that will be published only in english. Will users with other languages see these posts, too?

    • You can use WPML’s Translation Management module, which now includes ‘content duplication’. This allows to have the same content for different languages. It also supports custom post types.

  12. Good morning,
    when translating a page to a different language then this page is accessed together with the “/?lang=xx” parameter where xx is the new language. Is it possible to access a certain page without the parameter and store the language parameter in another way, like a cookie or a JavaScript-Variable?

    Thanks a lot in advance,
    M. Born

    • WPML uses URLs to include language information. This makes it friendly with caching plugins, good for SEO and avoids a host of other problems. Currently, we don’t have a way to store language information in cookies.

      • Thanks a lot for the fast reply.

        The problem I have is the following:
        There is a 3rd party PHP project which is wrapped to a single WP page by a plugin. All part of the PHP project will be displayed on a single WP page. If I use WPML to translate the link for this page then the parameter is added and instead of the PHP project all I get is a blank screen. Is there another way to solve this problem?

  13. If I buy it, I have multisite licence. So if I’m making a website for a client. Can I use my plugin on his website without giving him the licence key in any way? Or do I have to buy a separate version for him?

    • You can use WPML on a client site. The upgrade requires a key and it’s read-only, so you can enter it, but the client cannot copy and use on other sites.

  14. hi,
    will your plugin work with those themes with portfolio sections?
    both portfolio pages and portfolio categories?

    • It really depends how the theme was created. If it uses WordPress custom post types and the WordPress API to display the portfolio, it should run just fine with WPML.

  15. Hi,
    I work to University of Bolzano. I used an old version of WPML for free (1.7.x).
    Today I updated to 2.0.4 and now the plugin doesn’t activate anymore.
    It says “fatal error”.

    What cold have gone wrong ?!

    Thank you.

    Gianpietro

    • I’m sorry, but we can’t give support for very old WPML versions. We’ve fixed hundreds of bugs since that time and it’s impossible for us to do this debug work for you, on these older versions.

      • I understand, bt I actually don’t need to reinstall the old version, I’m considering to buy the new one and install it. My question was: does the new version I (tried) to update to cause an error because it must be licensed or could it be something else?

        If I buy the new version and install it, could you give me support if the error doesn’t get solved ? When I buy do I download the plug in AND the license?

        That’s all. Thank you again.

        Gianpietro.

        • Currently, in WPML, we don’t allow keeping ‘known problems’. Whenever there’s a bug, we spend as much time as needed and we fix it. We have a QA team, developers and support people who’s job is to produce clean releases.

          And, if you buy WPML and you’re not happy, for whatever reason, you can always get a full refund.

  16. I have 3 domains(languages) which I would like to direct into 1 wordpress site and they must be connected to 1 dashboard. Is that possible ?

    .nl Dutch language
    .com English language
    .de German language

    Or should I start 3 blogs and update them accordingly.

    regards
    Jeroen

  17. hi
    i would like to ask about WPML can i make like your website 2 languages
    1- ltl http://wpml.org/
    2- rtl http://wpml.org/he/
    in ONE wordpress and one database
    it will be left to right ( English website )
    and right to left ( Arabic website)
    do have tutorial for that because I am beginner in wordpress?

    Best Regards
    Arto

  18. Hi, I need to have a bilingual wordpress site. I don’t need translation, i only need that when selected language is italian the website shows italian menu, and when selected language is english it shows english menu, is it possible?

    • I’m not quite sure what you mean by ‘translate only the menus’. In WordPress, normally, menu entries correspond to pages or categories. If you’re not translating any content, what would the localized menus link to?

    • Yes, teh same content of italian version is also in english, but i don’t want a menu with both content, i want the menu showing only the content of the selected language. For example
      who we are – where we are – products
      for english and
      chi siamo – dove siamo – prodotti
      for italian
      and the pages will have only the content of selected language (not both languages contents)
      I don’t need automatic translations, i still have, I only have to fill contents of both languages in every page (and also menu will have to be in both languages, as said)
      So: will I have this result?

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