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40,601 Responses to “Pre-sales Questions”

    • Hello Mark,
      We have not tested this app but it should work well, if it was coded following WordPress standard. In any case, you will be able to ask for help at our forum, if needed and we can also contact the auhtor. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.

      Kind regards,

  1. Hello!

    I am a Web Developer & e-commerce professional at Mathios Refractories Group of Companies and I manage 7 corporate websites. I want to ask if you have a proposal for a package that covers multiple domains.

    • It is up to the theme to provide RTL support by including the corresponding rtl.css file in the theme. If the theme supports RTL you should have no problems with WPML.

  2. I’m planning to create a new website with Elementor (Page Builder). Does WPML work well with these Elementor? because they have different themes or templates, which might not be compatible with WPML

  3. Hello,
    I am thinking of buying WPML plugin, I just have two question :

    – I am in doubt between using “multilingual blog” package and “multilingual CMS” package, knowing I only have this portfolio site to convert, based on Deca theme from UnCommons (each project is not a post but a portfolio item, built using WPBakery Visual Composer). Would the multilingual blog be enough ?

    – Once I will have bought the plugin, is there a need to renew it each year if there is no more translation work to do ? Is it possible to not necessary renew it each year but only when a new translation is needed ?

    Thanks in advance for your answer,
    Best,

    Sophie

    • Hello Sophie,
      the Deca theme hasn’t been tested by our Compatibility Team so I’m not sure if translating portfolio would work smoothly but if you are saying that it was built using WPBakery Visual Composer than it should work since we are compatible with WPBakery Visual Composer. But in this case the Blog version won’t suffice you need to buy the “multilingual CMS” package.

  4. Today I am using the WPML Free version. I could be interested in buying the full version, but would like to know if those errors I see are general.
    Sometimes the flags you can choose to pick language are suddenly dissapearing, and need to go in and apply them again in configuration in backend. It typically happen when I just go in and update some pages, and suddenly all setup is gone and no language options are available.

  5. Hi there I had a question, how does it work with SEO if I have put a key words in English in my text for the search engin, will translate it in italian for ex.
    So let’s say the keyword is ” wall clock” If an italian guy comes and writes in google in Italian will it show up or you will have to write my keyword in English?
    thx

  6. Hello, we are looking for a translation program that will translate pdf attachments for users to download. Currently we have to manually translate the file and upload a different version for each language. Will this plugin be helpful? Thank you.

    • Hello,
      Thanks for your interest. WPML does not do this automatically either. It is integrated with several translation services, among which icanlocalize.com, which can translate PDFs.

      Hope this helps!

  7. Hi There,

    We are working on NGO project, could we get discount on the lifetime CMS package?

    Looking forward on your reply, thanks!

    Best regards,
    Kenny

  8. Hello,

    I would like to use WPML for translating my webpage built with Elementor. I am not sure if I should buy Blog or CMS version. Do I need “Translate custom fields” and other extra functions for translating website built with page builder? There is basically only few basic pages like Homepage, Contact, etc. on my website (and in the future there will maybe be even blog).

    Thank you!

    Mark

  9. We are thinking about getting wpml to add multiole languages to our website. Is it possible to leave the URLs of the standard language like they are right now?
    For example:

    Leave the german URL like this: https://planerio.de/dienstplanung-arztpraxen/
    without adding a tag for the default language like this: https://planerio.de/de/dienstplanung-arztpraxen/

    The language tags in the URL from the english, french or spanish website would be ok.

    Sincirely
    Benno Fiuza

    • Hello Benno,
      this is exactly how WPML works – your primary language won’t have any prefix in the URLs, only secondary languages will.

  10. Hi I just want to make sure that your product will be the correct solution for our website before I go ahead and buy it.

    We are a safari company and we do safaris in different countries and thus want a payment solution in WooCommerce which will enable us to receive payments from client in multiple currencies base on the safari they book. So, for example if they book a big 5 safari in South Africa we want to receive R29 000 from the client. If they book a gorilla safari in Uganda we want to receive 3000 USD from the client. Does WPML enable you to have multiple base currencies and to process payments with multiple currencies based on specific products in WooCommerce at the back end of WooCommerce?

    Question 2 – I see with WPML that clients can change the currencies on the front end on the website (on the product pages etc.) I just want to confirm that this changed currency on the front end of the website will default back to the base currency set on the product on the payment page (back end)? Example for Gorilla Safari we charge 3000 USD if someone from Europe changes the 3000 USD to 2580 Euro on the product page ang goes ahead with the payment will the payment be captured as 3000 USD.

    Question 3 – With regards to clients changing the currencies on the front end on the website (on the product pages etc.) Will this conversion be live or does the website designer have to update and manage the currency exchange rates?

    Kind Regards
    Ernest

  11. Hi do you support greek and russian as your wpml languages? where could i see a list of all supported languages? also is the currency woocommerce add on able to translate prices on a post table or just the prices of woocommerce products price fields?

    thanks
    Danny

  12. HI,

    I’ve made a purchase this morning for the $79 license. The payment has gone through (9.25GMT) but I’ve received no email and the download is not showing in my order history. I need the module today please can you come back to me asap. I have a payment reference I can share if you call me 07917 846124.

    Thanks

    Rob Yorke

  13. I bought the last year pulgin and I want to renew this year, but the price displayed for renewal is so like I buy for the first time.
    What’s the solution?

    • Hello,
      I see your subscription has expired, this is why you cannot see the offer to renew for 50%. Did you not receive the reminder from us? We send mails to our users to let them know in advance of the expiry date so that they renew in time.

      Let me know please.

  14. Hi,
    I am a graphic designer developing a website for a client.
    The project is almost finished but my client just asked to install a translation tool. I want to suggest him to buy a WPML license but I am not sure which version is right for me: the Multilingual Blog or the Multilingual CMS (the website’s design is based on Visual Composer page builder).

    If I start with the Multilingual Blog and anything goes wrong, can I upgrade to Multilingual CMS? Or it’s better to ask the money back and then buy the Multilingual CMS?

    Thanks!

    • Hi Ricardo,
      if you are using Visual Composer than you will need the Multilingual CMS version. But yes, you can upgrade from the blog to CMS later as well.

    • By default WPML doesn’t translate anything automatically anyway so yes, you can create your own content.

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