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39,376 Responses to “Pre-sales Questions”
Hi,
I have three different paypal accounts, one for CAD and USD, the others for GBP, and EURO. When I am setting up my payment options can I have multiple paypal accounts and filter based on the currency settings (I know I can filter payment options, but I am more wondering if it is possible to have multiple paypal accounts).
Hello Nick,
WPML offers different translation methods. It allows to use machine translation through our Advanced Translation Editor, you can use one of our integrated translation services or you can add the translated content manually. More details here https://wpml.org/documentation/translating-your-contents/
Hello Giuseppe,
We have a contact us form here https://wpml.org/home/contact-us/contact-form/. In any case I have asked my colleagues in charge of reviewing the Contracotrs submissions to contact you back.
Hello Ciprian,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the auhtor. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Hello Christophe,
Your subscription has expired and this is why you need to pay for the full price. Did you not receive the notification for this? We inform users via e-mail.
Let me know? I will check on the possible options afterwards.
Thanks for your reply, it’s possible i have missed mail for annual renew, i received offer in july about :
>>> the price of the WPML account for unlimited sites has been revised from $79 to $159.
Since your account offered unlimited sites when you bought it and we don’t want to charge you more now, we created a special offer for you. You can set-up automatic account renewals and continue getting new WPML versions at the old pricing.
This means that you can get yearly renewals for WPML for $59 instead of $119.
Take advantage of this offer by logging in to your WPML account and following the renewal instructions.
This is a one-time offer and will expire on July/11/2018, so hurry!
>>I would like if possible keep the same feature Multilingual CMS for 3 sites, do you have another option?
Thanks a lot
The domains in “C://localhost local platform” counts like another account or license?
For example: I’ll by CMS package and I’ll have 3 licesens, one for 1) www,domain1.com, 2) http://www.domain2.com and 3 is c://mycomputer/localhost/domain2.local
As long as these are separate WordPress installations, they are considered separate licenses. But you don’t need to register you all test sites. Registration is required for doing automatic updates directly from the WordPress admin. So for your test sites, you can use the same license as you use for the live site(s) but for the moment of updating your plugins, you will need to unregister one of them.
I plan to buy your plugin – since I have a website in Danish, which I would like to translate into English and French.
Before I press the purchase button, I have the following questions.
A. Can the plugin translate from Danish to English – French
B. Can the plugin be used for All wordpress themes
C. Is your plugin convertible with the plugin thrive architect (page builder) from thrive themes https://thrivethemes.com/architect/
Hello Charlotte,
Thanks for your interest.
WPML allows you to translate to any language. If you are looking for machine translation, it is included in our Advanced Translation Editor. You can also add your own translation or use one of our integrated translation services (at a separate cost). More info here https://wpml.org/documentation/translating-your-contents/
About https://thrivethemes.com/architect/ we have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the auhtor. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
I have a Afrikaans (South African Language) website. I would like the website to also be in English. I am currently using the Polylang plugin to help with this. What I don’t like is that I have to create double pages. For example a Afrikaans home page and then a English home page. So the whole website is basically being duplicated and then I have to manually ad the english text. This in effect slows down the website. How does your plugin in work? Do you also duplicate pages for different languages? or is there a language setting within each page, so no duplication of pages required? Hope my questions makes sense.
You can use the CMS package for only one site if you have only one site. The price is not higher because of the number of websites you can register with this package but because of the additional plugins (and features) you this package offers.
Yes, it possible. Please log into your WPML account and try to upgrade. You will see the new price and it should be the difference as you would expect.
Do you offer a lifetime license for a one-time purchase which includes updates for life? I learned about you from Toolset. I purchased a lifetime license from Toolset amd want to do the same with WPML rather than subscribe every year. I got an email from Toolset about a 50% off sale coming up on Black Friday for WPML.
Hello Matthew.
We no longer have Lifetime offers, neither for Toolset nor for WPML and we won’t have since this module turned out unsustainable for us – we keep adding new and new features for both and development costs us money.
Whats wrong woth your support?????
i have buy the plugin 1 week ago and have some errors on my site i need the support help why nobody answering me ????
Why i need wait 4 days?
Hi, I bought your plugin last month but I had to make a refund because it did not work properly on my site, now they wrote me from the service saying that they have updated the version and try to see if it works, before buying it again you can try a demo to see if they have solved my problem?
Thank you so much
Best regards
I want to use WPML for a site I’m about the build. I’ve been looking at your pricing and I’ve been looking at finding coupon and deals. I stumbled upon offers on ebay.ca where guys are offering WPML CMS licenses for 9.50$ per site. I confused as how they can offer this in all legality. My question to you is this… Are those license valid or not?
Hi,
Thanks for your interest. No, this is not a legitmate place to buy a subscription from. The only place is our site. This will give you access to updates and support from us,
Hello,
what do you mean by “template”? Use a different theme? Or maybe to display the same page with a different layout and colors? Could you please share some examples? First I need to understand what you are trying to achieve and why.
I am purchasing Optimize Press theme. I know it is not on your list… but OP support says that WPML will work on OP. I will be creating a Sales Page that OP allows me to duplicate by simply clicking a duplicate page button. I will be duplicating this one page for thousands in our organization. Will all of these duplicated pages have language translation on them automatically or will I have to do something special each time I duplicate a page. How many languages can each page be translated into? Will ALL pages that I create automatically be translated when a visitor clicks their language selection?
Hello Wanda,
Thanks for your interest. We have started to test OptimizePress but they stopped replying to us. We cannot say it will work 100%. If you want automatic translation you will need our Advanced Translation Editor https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/. You can translate to any language you want, we don’t charge by language . It will translate your Membershop pages too. Are you using a separate plugin for this?
Remember you can try WPML for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
I intend to connect the separate websites via your plugin. I also intend to have multiple language options on http://www.domain.com (e.g. Italian: domain.com/it and German: domain.com/de)
On the pop up for selecting your language: e.g. the Swedish option will take you to domain.se and the German will take you to domain.com/de. I need to add that on all three websites.
Also, I’d like to redirect people that visit the websites from Sweden to domain.se and people from France to domain.fr and lastly the rest of people to domain.com/their language
Hello Williams,
thanks for your interest in WPML.
If you visit this page: https://wpml.org/purchase/
and have a look at the “Websites you can register” row you will see on how many websites you can register WPML.
If you want to use WPML on more than 3 websites, you would need to buy the Agency package. Please note that you can upgrade to the Agency package later for the difference in purchase price.
This isn’t a 100% pre-sales question but I can’t seem to contact you any other way!
I have a life license on my amdtelecom.net domain but I can’t remember the email address it was registered on.
routee.net domain is not registered in the same account but I want to add it.
I only have WordPress access to both sites. Can we locate the email address that was used to register http://www.amdtelecom.net through WordPress or some other way?
Hello,
I will check with our admins what we can do. For sure there is a connection in our database between your user and the sites registered by the user but I’m not sure how quickly we can get that info. So it can take a while. Let me contact our admins…
Hello,
I wanted to ask if you are able to advise whether CMS is required or Blog is enough for the http://www.houzez.ca wordpress theme?
With kind regards,
Martin
Well, this is a real estate agency web site, so it’s not about blogging!
Can you confirm you are familiar with the Theme and are not just answering in general?
Please, look at the web site too.
Houzez.co clearly state they support wpml and even offer a custom link to your site, so need a clear answer if possible!
Hi,
I have three different paypal accounts, one for CAD and USD, the others for GBP, and EURO. When I am setting up my payment options can I have multiple paypal accounts and filter based on the currency settings (I know I can filter payment options, but I am more wondering if it is possible to have multiple paypal accounts).
Thanks,
Peter
Hi Peter,
I believe the tech team is currently working on this feature. I will double check and let you know via e-mail.
Kind regards,
Hi. A really basic question that I can’t seem to find the answer to on your site…
Does WPML auto-translate my website into the languages I choose?
Or does it simply create an environment within which I would then have to hire translators to manually write new copy in each language?
Thanks
Nick
Hello Nick,
WPML offers different translation methods. It allows to use machine translation through our Advanced Translation Editor, you can use one of our integrated translation services or you can add the translated content manually. More details here https://wpml.org/documentation/translating-your-contents/
Kind regards,
Hello,
sorry if I write you here but the contact page doesn’t have any form …
I have a problem with my contractor page: https://wpml.org/?post_type=contractors&p=2852124&cred_referrer_form_id=1435663
I can not upload the logo.
Is there a specific dimension of format for that?
Thank you
Hello Giuseppe,
We have a contact us form here https://wpml.org/home/contact-us/contact-form/. In any case I have asked my colleagues in charge of reviewing the Contracotrs submissions to contact you back.
Kind regards,
Hello guys. I would like to ask you a question.
I want to buy this wordpress theme to build a website
https://themeforest.net/item/vintwood-a-vintage-retro-wordpress-theme/22601126
and my question is if WPML is compatible with this theme.
Thank you.
Hello Ciprian,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the auhtor. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Kind regards,
Hi,
I would renew my subscription to wpml cms, i can edit my purchase but the price for renew is the same for a new account or buy?
Best regards
Hello Christophe,
Your subscription has expired and this is why you need to pay for the full price. Did you not receive the notification for this? We inform users via e-mail.
Let me know? I will check on the possible options afterwards.
Thanks,
Hi Mercedes,
Thanks for your reply, it’s possible i have missed mail for annual renew, i received offer in july about :
>>> the price of the WPML account for unlimited sites has been revised from $79 to $159.
Since your account offered unlimited sites when you bought it and we don’t want to charge you more now, we created a special offer for you. You can set-up automatic account renewals and continue getting new WPML versions at the old pricing.
This means that you can get yearly renewals for WPML for $59 instead of $119.
Take advantage of this offer by logging in to your WPML account and following the renewal instructions.
This is a one-time offer and will expire on July/11/2018, so hurry!
>>I would like if possible keep the same feature Multilingual CMS for 3 sites, do you have another option?
Thanks a lot
Hi Christopher,
Let me contact you via e-mail about this.
Best,
Hi,
The domains in “C://localhost local platform” counts like another account or license?
For example: I’ll by CMS package and I’ll have 3 licesens, one for 1) www,domain1.com, 2) http://www.domain2.com and 3 is c://mycomputer/localhost/domain2.local
the 3 option will considered 1 license?
Regards
Giorgio
As long as these are separate WordPress installations, they are considered separate licenses. But you don’t need to register you all test sites. Registration is required for doing automatic updates directly from the WordPress admin. So for your test sites, you can use the same license as you use for the live site(s) but for the moment of updating your plugins, you will need to unregister one of them.
Hi
I plan to buy your plugin – since I have a website in Danish, which I would like to translate into English and French.
Before I press the purchase button, I have the following questions.
A. Can the plugin translate from Danish to English – French
B. Can the plugin be used for All wordpress themes
C. Is your plugin convertible with the plugin thrive architect (page builder) from thrive themes https://thrivethemes.com/architect/
Regards,
Charlotte
Hello Charlotte,
Thanks for your interest.
WPML allows you to translate to any language. If you are looking for machine translation, it is included in our Advanced Translation Editor. You can also add your own translation or use one of our integrated translation services (at a separate cost). More info here https://wpml.org/documentation/translating-your-contents/
About https://thrivethemes.com/architect/ we have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the auhtor. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Kind regards,
Good day.
I have a Afrikaans (South African Language) website. I would like the website to also be in English. I am currently using the Polylang plugin to help with this. What I don’t like is that I have to create double pages. For example a Afrikaans home page and then a English home page. So the whole website is basically being duplicated and then I have to manually ad the english text. This in effect slows down the website. How does your plugin in work? Do you also duplicate pages for different languages? or is there a language setting within each page, so no duplication of pages required? Hope my questions makes sense.
Kind Regards
Sunel
Hello Sunel,
WPML takes care of this automatically. After installing WPML on your site you will be able to select what you want to translate and it will duplicate the pages, posts, etc automatically.
You can see how it works here https://wpml.org/documentation/getting-started-guide/
We also have a Migrate from Polylang to WPML plugin https://wpml.org/documentation/related-projects/migrate-polylang-wpml/Kind regards,
how do I know that you are receiving my questions and how do you reply, online or to my email?
Hello Sunel,
Do you mean these questions? We get them in our pre-sales and we reply here https://wpml.org/purchase/pre-sales-questions/
If you prefer direct e-mail contact you may drop us a line through our Contact us page https://wpml.org/home/contact-us/contact-form/
Best,
Hi,
I need to check whether my theme compatible to use WPML.
1. Is there is other price if I want to purchase CMS package but only for 1 site.
Thank you.
Hello,
the list of themes compatible with WPML is here: https://wpml.org/documentation/theme-compatibility/
You can use the CMS package for only one site if you have only one site. The price is not higher because of the number of websites you can register with this package but because of the additional plugins (and features) you this package offers.
Hi again,
I want to add Arabic version to my site. Does WPML support this?
Thank you.
Yes, it does, but please make sure that your theme supports RTL and it will save you a lot of manual work.
Hello.
I would like to upgrade to WPML “Multilingual Agency” – but I paid my previous account until March 2019.
Is it possible to pay the difference?
Yours sincerely
Yes, it possible. Please log into your WPML account and try to upgrade. You will see the new price and it should be the difference as you would expect.
Do you offer a lifetime license for a one-time purchase which includes updates for life? I learned about you from Toolset. I purchased a lifetime license from Toolset amd want to do the same with WPML rather than subscribe every year. I got an email from Toolset about a 50% off sale coming up on Black Friday for WPML.
Thank you!
– Matthew
Hello Matthew.
We no longer have Lifetime offers, neither for Toolset nor for WPML and we won’t have since this module turned out unsustainable for us – we keep adding new and new features for both and development costs us money.
Hi there,
My client has a website base on 4 different wordpress. the structure is.
1- https://domain.ca
2- https://domain.ca/car-sales/
3- https://domain.ca/car-wrapping/
4- https://domain.ca/car-detailing/
Every single channel is base on a single wordpress.
In this case, Can I use 1 license or I have to buy 4 licenses?
Thank you!
You will need to register 4 sites in this case since they all use separate WordPress installs.
Whats wrong woth your support?????
i have buy the plugin 1 week ago and have some errors on my site i need the support help why nobody answering me ????
Why i need wait 4 days?
Hello,
may I please have the link to the support ticket? I will check with the forum manager.
Hi, I bought your plugin last month but I had to make a refund because it did not work properly on my site, now they wrote me from the service saying that they have updated the version and try to see if it works, before buying it again you can try a demo to see if they have solved my problem?
Thank you so much
Best regards
Hello, you can do it again: buy and then ask for a refund if it doesn’t work. Buying WPML is the only way to test it in your environment.
Hi,
I want to use WPML for a site I’m about the build. I’ve been looking at your pricing and I’ve been looking at finding coupon and deals. I stumbled upon offers on ebay.ca where guys are offering WPML CMS licenses for 9.50$ per site. I confused as how they can offer this in all legality. My question to you is this… Are those license valid or not?
Here’s a link
https://www.ebay.ca/itm/WPML-Lifetime-for-Wordpress-Multilingual/283075519436?_trkparms=aid%3D222007%26algo%3DSIM.MBE%26ao%3D2%26asc%3D20180124153937%26meid%3Dea2e06f08ab6405ca9ae6dd01535f344%26pid%3D100623%26rk%3D1%26rkt%3D4%26sd%3D282937592762%26itm%3D283075519436&_trksid=p2047675.c100623.m-1
Thank you
Hi,
Thanks for your interest. No, this is not a legitmate place to buy a subscription from. The only place is our site. This will give you access to updates and support from us,
Best,
HI team,
give us feasibility with template design for regional content display.
it means if we can change the template when displaying different regional languages.
Hello,
what do you mean by “template”? Use a different theme? Or maybe to display the same page with a different layout and colors? Could you please share some examples? First I need to understand what you are trying to achieve and why.
i mean different theme for different languages.
I’m sorry this is not possible in WPML.
I am purchasing Optimize Press theme. I know it is not on your list… but OP support says that WPML will work on OP. I will be creating a Sales Page that OP allows me to duplicate by simply clicking a duplicate page button. I will be duplicating this one page for thousands in our organization. Will all of these duplicated pages have language translation on them automatically or will I have to do something special each time I duplicate a page. How many languages can each page be translated into? Will ALL pages that I create automatically be translated when a visitor clicks their language selection?
Hello Wanda,
Thanks for your interest. We have started to test OptimizePress but they stopped replying to us. We cannot say it will work 100%. If you want automatic translation you will need our Advanced Translation Editor https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/. You can translate to any language you want, we don’t charge by language . It will translate your Membershop pages too. Are you using a separate plugin for this?
Remember you can try WPML for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Hope this helps!
Will WPML also work on the membership area pages as well as with the rest of the WordPress site?
Hi,
I have 3 websites with the same domain:
http://www.domain.se
http://www.domain.fr
http://www.domain.com
I intend to connect the separate websites via your plugin. I also intend to have multiple language options on http://www.domain.com (e.g. Italian: domain.com/it and German: domain.com/de)
On the pop up for selecting your language: e.g. the Swedish option will take you to domain.se and the German will take you to domain.com/de. I need to add that on all three websites.
Also, I’d like to redirect people that visit the websites from Sweden to domain.se and people from France to domain.fr and lastly the rest of people to domain.com/their language
Are these things possible with your plugin?
Hello Paris,
WPML settings offer the following options:
https://wpml.org/documentation/getting-started-guide/language-setup/#language-url-format
when it comes to choosing the URL format.
If you need to use WPML with different domains per language, such a setup is possible but additional work on your server will be requred. You will find all the details here:
https://wpml.org/2016/04/use-wpml-different-domains-per-language/
If your case is more complex than the cases outlined in the links above (and it looks it is) you will need to consider using a domain mapping plugin.
Can I use one license in different websites. I’m a web developer and i want to know if a license supports more than one website. Thank you
Hello Williams,
thanks for your interest in WPML.
If you visit this page:
https://wpml.org/purchase/
and have a look at the “Websites you can register” row you will see on how many websites you can register WPML.
If you want to use WPML on more than 3 websites, you would need to buy the Agency package. Please note that you can upgrade to the Agency package later for the difference in purchase price.
I hope it helps.
Hello,
This isn’t a 100% pre-sales question but I can’t seem to contact you any other way!
I have a life license on my amdtelecom.net domain but I can’t remember the email address it was registered on.
routee.net domain is not registered in the same account but I want to add it.
I only have WordPress access to both sites. Can we locate the email address that was used to register http://www.amdtelecom.net through WordPress or some other way?
Thanks,
Hello,
I will check with our admins what we can do. For sure there is a connection in our database between your user and the sites registered by the user but I’m not sure how quickly we can get that info. So it can take a while. Let me contact our admins…
Hi Agnes,
Thanks for replying.
It’s ok, I can wait.
I just need to find a solution.
Get back to me once you have something new.
Kind Regards,
Hello, I cannot share the full email but the user is register with the stonewave domain. Does it tell you anything?
Yes, it’s a software company that was involved in the development.
In that case, I will contact them directly.
Thank you for your assistance.
Hello,
I wanted to ask if you are able to advise whether CMS is required or Blog is enough for the http://www.houzez.ca wordpress theme?
With kind regards,
Martin
Hello, unless the site you are going to use that theme for is a simple blog, you will need the CMS package.
Hi Agnes,
Well, this is a real estate agency web site, so it’s not about blogging!
Can you confirm you are familiar with the Theme and are not just answering in general?
Please, look at the web site too.
Houzez.co clearly state they support wpml and even offer a custom link to your site, so need a clear answer if possible!
Hello Martin,
This theme has been tested by our Compatibility Team https://wpml.org/theme/houzez/ but there are some issues:
https://wpml.org/forums/topic/translating-fields-with-the-templates-given-field-builder/