Hello,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Sorry for posting this here… I have no WPML account because this is for my client’s site and the previous web designer had a licence but not me. There is currently a problem with the WPML plugin on the website : lerouge.ca
Even if they are properly linked to each others, some products are not being updated whenever I change the title or I change the featured image. Here is a list of some of them (maybe there is more that I’m not aware of):
I thought maybe the cache plugin was causing this, so I cleared all cache and deactivated WP Rocket. But the problem persist.
Please let me know how I can communicate my login credentials so you can have a look. All my plugins and wordpress is up to date. I had a chat with a tech support from WPMU Dev, they had a look into it but couldn’t find the source of the problem.
Hello,
we provide support help only through our support forum and only for customers with active WPML accounts. If the WPML license was purchased by the previous developer with his email address it means that only that developer can use our support forum. But if the WPML has been purchased and registered by your current client, you may ask your client for access to his/her WPML account and then open a new forum thread.
I’m sorry I wasn’t much help but we don’t provide technical help in pre-sale questions. You can also consider purchasing WPML for yourself. The Multilingual CMS license will allow you to use it for 3 sites.
Honestly, this kind of answer doesn’t make me consider buying WPML… I mean I understand your logic behind it, but the client paid indirectly for this plugin and would expect it to work properly no matter who’s got the licence. I’m not asking basic questions like “how the plugin works?”… I’m pointing out a bug in the plugin itself and just asking to receive a fair level of support… I’ve heard you got hacked and all your users got spammed and been ask to change their passwords. Doesn’t really make me want to buy a licence…
If your client already has an account but he’s not using it, and he’s willing to transfer that account to you, we can move it. With the permission of the account holder, we can change it to be under your name and email. Then you can receive updates and technical support to the plugin that’s been paid for already.
Hello, I am not quite sure that I fully understand the pricing scheme. Can you please clarify if I buy the plugin and cancel the subscription at some point of time, will I still be able to use the plugin without updates and support?
Hello,
yes, you understand it correctly. This is exactly how it works – you can cancel your subscription anytime (simply locate the cancel button in your WPML account and click on it) and you will be able to use the plugins that you’ve downloaded/installed even without an active subscription. But you will lose access to new versions and our support help in that case.
(In this momenti your site is really slow)
I can not contact you! I have received all your emails related to the attack that you have suffered from your data.
Mine is an old account, I’m about to renew it, but in the meantime it has expired.
I can not find my old support tickets to see what data I had shared with you, certainly data related to ftp accesses. and this is very serious
I received your email, but my account has expired and I can not do what is required to protect me
Help me
your last mail:
Hi Gianni,
We need to make sure that the recent hack into WPML.org website doesn’t risk your websites.
I’m writing to you because in the past you opened support tickets for WPML, which have private messages. Since an intruder hacked into our site, we need to assume that he has access to all our data. This includes the support threads and the private messages.
Please log-in to wpml.org and go to the technical support forum.
Once logged-in, you will see a list of the tickets that you created.
Visit the tickets and open the private replies. There, you will see which credentials you shared with us. We recommend that you disable the accounts that you created for us, so that nobody can use them to get into your and your client’s websites.
We’re very sorry for this inconvenience. After a detailed review of what was stolen, this is the only remaining exploit which we found.
Deleting these threads from our forum will not help because we believe that the attacker already downloaded the tickets archive.
If you need our help, please use our support forum or write to use directly.
Don’t worry. We’ll help you locate these sites and accounts. You don’t need to pay us to renew your account just for this. Please use our contact form, give us the information that you have about the old accounts and we’ll get everything for you.
How can I delete all my private tickets? I received a mail saying that your site is being hacked! You advise me to delete all my tickets by logging in and going to support forum to delete all my tickets. But I can not find them!!! Please respond quickly!
Here is your mail again:
We need to make sure that the recent hack into WPML.org website doesn’t risk your websites.
I’m writing to you because in the past you opened support tickets for WPML, which have private messages. Since an intruder hacked into our site, we need to assume that he has access to all our data. This includes the support threads and the private messages.
Please log-in to wpml.org and go to the technical support forum.
Once logged-in, you will see a list of the tickets that you created.
Actually, we are not asking you to delete your tickets in our forum. We can definitely delete tickets on our own website.
An attacker broke into wpml.org yesterday. That attacker could have downloaded the content of the support tickets, including the tickets with the private replies.
We are asking that you check in your tickets what private information you gave us in the past and that you remove the access from YOUR SITES.
Hi
I use WordPress Salient with WPBakery, simple page.
Do I necessarely need the WPML CMS version or is WPML Blog sufficient for translation? No Woocommmerce or Widgets used.
Many thanks.
Alex
Hello Alex,
to translate content created with the WPBakery you need the Multilingual CMS version unless you want to recreate the page layout again (and maintain two copies).
The Multilingual CMS package will also help you to translate some additional strings from the theme.
I’m trying to purchase the product, but it says I have an account already, but I haven’t made one. I asked to send me a password but it’s not arriving. Can you suggest me how I can proceed with the purchase?
Sorry, but exchanging private information in comments seems to be difficult. I didn’t want you to share your email in comments. I guess we didn’t understand each other. Please send us an email using this form https://wpml.org/home/contact-us/contact-form/
and explain what account you already have (with which email) and what you are trying to do. We will help. Thank you.
We will contact you directly. Please expect an email from Mercedes Barreda.
I canceled muy account one year before but my tickets are still here. I tried to see a private message I sent clicking on SHOW PRIVATE MESSAGE but I can’t open it ! So I don’t know which login I gave you !
Hello,
could you please give me a few examples of your tickets, please? I mean links. I’m trying to understand your request? What exactly you would like us to do? To delete your old tickets? To find the login of your user account? I’ll ask our admin to check if you have any accounts with the email you posted this comment with.
I have only 2 tickets. One of them has a private message and I can’t open it. It is written SHOW PRIVATE MESSAGE. I would like to know the login which is inside this private message or maybe you could send me this private message by mail or allow me to see it again.
Thanks for your update Cristina. Let me see what we can do. Will start checking the account with the email address that you used to post this comment. I’ll keep you posted.
Hello Cristina,
I’ve discussed your case with your admins. We are clearing all our data like this for users who canceled their subscription and don’t have access to their WPML account to do it by themselves so there is nothing you need to worry about. It will be handled with care.
Can you please check my account?
2018-jan I became paying member with Multilingual CMS
2018-jul I accepted your offer to upgrade to Agency for free (under your new account structure) and that renewals would cost €59 instead of €119
2019-jan I paid renewal of €59
At the moment my account has expired? I can’t send regular support requests because of this. Can you please contact me?
Hello Susana,
we will check the status of your account and get back to you. In case you need to send any sensitive information, you can also use this form: https://wpml.org/home/contact-us/contact-form/
On July 4, 2018 you acquired the Multilingual Agency for loyal clients and it should be valid until January 15, 2019 time. Looks like there is no automatic renewal set and that’s why it has expired. You say “2019-jan I paid renewal of €59”, could you please use this form and send us anything that confirms this? https://wpml.org/home/contact-us/contact-form/
Hello Susana, I think we found something that proves that your payment for renewal has been processed successfully. We, admins, work on it. We will keep you posted.
Hello
I would like to know if i buy your services for one year,it includs inmidiate translation form Spanish to English and French? Or I have to pay for each translation?
Hello Paula,
by default, WPML doesn’t translate anything automatically (you provide the content in other languages) but there are a few options that you can use in case you are intersted:
– use machine translations – we provide some Translation Credits for free, if you need more, you can purchase them
– send your content to one of the professional translation services we are integrated with – these translations are handled by humans. The whole workflow takes place in your WordPress, you need to have the WPML Translation Management plugin enabled. The price depends on the service.
Hi,
I’m looking to set up a multi lingual site, and like the look of WPML. I will need to be able to sell one very basic product with woocommerce (a gift certificate). However I am struggling to justify spending 50$ more for this than the blog version. I completely understand that the price is higher, but I also see that it is for a license for 3 different websites, and as I will only be launching 1, I was hoping you might be able to offer me an alternative.
Thank you very much for your time, and have a nice day!
Hello,
if you need to translate WooCommerce products using the WPML, the WPML Multilingual CMS plugin is required and this plugin is not available in the Blog package. That’s why you would need to purchase at least the Multilingual CMS package.
There is no way. But you don’t need to register three sites, just one. The price for the CMS is higher not because of the number of sites you can use register but because of the additional plugins you are getting in the package.
I have created the site using Elementor Pro, with blocks and templates. Will I be able to localize the site into Chinese (CN and TW) and Portuguese (BR) without programming knowledge? That is, will I be able to pull the editable text and use SDL Studio to localize the site and the reimport the text to the site. I do not have the knowledge to solve programming issues (that is, I am not a developer, just the owner of the site). Please let me know. I would like to purchase the Multilingual CMS plugin.
Hi, I have purchased WPML plugin today by credit card, but I haven’t received any email from you, may I know its take how long to process the confirmation? thanks.
Turns out that we do not have any user registered with the email address you’ve posted your previous comment with.
Please use this form and send us anything about the order that you’ve placed, for example, the order ID, anything that confirms your purchase. https://wpml.org/home/contact-us/contact-form/
Hi,
my clients current website was built by someone else. It has a lifetime license for WPML CMS. Can i transfer this license to the new website i’m going to build for them?
They unfortunately cannot get hold of the logininformation as the former websitebuilder is out of the picture.
Hello Debbie,
if the former developer purchased the license with his/her email, there is nothing we/you can do since he/she is the owner of the WPML account and only he/she can register new sites.
In this case, you would need to buy a new subscription with your (your customer) name/email. But of course, you can use the old key for your current site. You cannot translate the key either since transferring a key means registering a new site which needs to be done both in the WPML account and in the WordPress site.
Hello,
according to our records, you’ve had the Multilingual CMS account in our system (not the Lifetime) and it expired on November 28, 2018. If you bought the Lifetime indeed, we’ll be happy to sort it out but please send us anything that shows your Lifetime purchase (your order number, bank statement, anything since we didn’t find anything. Or maybe you bought it with a different email?). Please use this contact form: https://wpml.org/home/contact-us/contact-form/ since we cannot exchange sensitive data in public comments. Thank you.
Hello,
I have to make a website with 7 languages, using woocommerce and many information pages.
I need this website be fully translated and my customer don’t lost time to change 7 times a little update.
So, i have two questions for you :
– We have to change many times, the product’s price ? Or just one time in the default language, and all languages are automatically updated ?
– Can you confirm that WPML fully meets my needs ?
Hello,
Some WooCommerce fields such as the product price will be automatically synchronized for all the languages if you update the price. You can also use WPML settings to make specific fields always use the original value. But for fields that need to be translated, which mean have different text for each language a manual update is required. Please note that by default WPML doesn’t translate anything automatically. We provide machine translations in the Advanced Translation Editor which is optional to using and these machine translations can speed up the process of translation your content but they need to be approved manually as well.
Hello, in this case, you need to contact us directly. Please use this form: https://wpml.org/home/contact-us/contact-form/
It will go to the person who will help you sort it out. Thank you.
Hello Nathalie,
you need to open a ticket in our support forum and describe your problem there. One of our supporters will help you. To open a ticket please log into your WPML first. If you don’t remember your password, you can use the reset link: https://wpml.org/account/lost-my-password/
We are a non-profit organization and we use WPML for our website. It is not working properly, the French site is not accessible anymore and our hosting company says the license should be renewed. Can you help me with that?
Dear Agnes, there was a lot of movement at the Foundation and I am not able to open a support ticket because I don’t have the current username and password. Can you help me with that?
I have my wordpress username and password but not the WPML.
In your WordPress site where you use WPML, please go to Plugins -> Add new and switch to the Commercial tab. Please check if your site is registered. If it is, please send us your site url (domain) and we will check in our system who is the owner of the account. If the license belongs to you we can help you reset the password or even change/transfer the email but we need to be sure you are the owner of the subscription. If you have an order number or anything else that shows that you are the owner of the WPML account it will also help.
not to share sensitive information in public comments. Thank you.
I’ll notify the person who manages accounts and gets the form to expect an email from you. Thank you.
If I purchase the plugin “Multilingual CMS” for 3 sites for $79 will I need to renew my subscription every year in order for plugin to work or is that just for support and updates?
Thank you in advance.
I need an option to implement the following structure domain.com/ca/fr – there will be another countries and languages in future. Is it possible with WPML without needing to modify the plugin myself?
If you install your WordPress in the ca folder then you could use domain.com/ca/fr but I don’t know what the other languages should look like. I don’t know what is that “ca” you mention. Canadian French? What are/would be the other language(s) and what structure do you expect for them? I’d like to understand the full picture.
Thank you. Now it clear however the URL format that WPML supports is a bit different.
If you set up your Canadian French as in this screenshot
the url will be like the following:
yourdomain.com/fr-ca/contact
yourdomain.com/fr-ca/nos-services etc
for English:
yourdomain.com/en/contact
yourdomain.com/en/our-services etc
Hi,
I want to use nicepage to create a new website and use WPML to translate the web pages,
Would you please let me know if the theme created by nicepage is compatible with WPML?
Thanks
Hello,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Kind regards,
Hi, I am WPML user.
I want to “Buy Words” but it seems CC paying solution is not working.
How to “Buy Words”?
Hello Srdjan,
It should work. Do you get any error messages? You may need to call your credit card to validate this transaction.
Let me know please
Hi,
Sorry for posting this here… I have no WPML account because this is for my client’s site and the previous web designer had a licence but not me. There is currently a problem with the WPML plugin on the website : lerouge.ca
Even if they are properly linked to each others, some products are not being updated whenever I change the title or I change the featured image. Here is a list of some of them (maybe there is more that I’m not aware of):
https://lerouge.ca/shop/max/
https://lerouge.ca/shop/louise/
https://lerouge.ca/shop/moonstone/
Here is the proof the product is translated in the backend: https://snag.gy/KE47nY.jpg
https://snag.gy/5eYr6W.jpg
I thought maybe the cache plugin was causing this, so I cleared all cache and deactivated WP Rocket. But the problem persist.
Please let me know how I can communicate my login credentials so you can have a look. All my plugins and wordpress is up to date. I had a chat with a tech support from WPMU Dev, they had a look into it but couldn’t find the source of the problem.
Thank you.
Hello,
we provide support help only through our support forum and only for customers with active WPML accounts. If the WPML license was purchased by the previous developer with his email address it means that only that developer can use our support forum. But if the WPML has been purchased and registered by your current client, you may ask your client for access to his/her WPML account and then open a new forum thread.
I’m sorry I wasn’t much help but we don’t provide technical help in pre-sale questions. You can also consider purchasing WPML for yourself. The Multilingual CMS license will allow you to use it for 3 sites.
Honestly, this kind of answer doesn’t make me consider buying WPML… I mean I understand your logic behind it, but the client paid indirectly for this plugin and would expect it to work properly no matter who’s got the licence. I’m not asking basic questions like “how the plugin works?”… I’m pointing out a bug in the plugin itself and just asking to receive a fair level of support… I’ve heard you got hacked and all your users got spammed and been ask to change their passwords. Doesn’t really make me want to buy a licence…
If your client already has an account but he’s not using it, and he’s willing to transfer that account to you, we can move it. With the permission of the account holder, we can change it to be under your name and email. Then you can receive updates and technical support to the plugin that’s been paid for already.
Hello, I am not quite sure that I fully understand the pricing scheme. Can you please clarify if I buy the plugin and cancel the subscription at some point of time, will I still be able to use the plugin without updates and support?
Best Regards
Hello,
yes, you understand it correctly. This is exactly how it works – you can cancel your subscription anytime (simply locate the cancel button in your WPML account and click on it) and you will be able to use the plugins that you’ve downloaded/installed even without an active subscription. But you will lose access to new versions and our support help in that case.
(In this momenti your site is really slow)
I can not contact you! I have received all your emails related to the attack that you have suffered from your data.
Mine is an old account, I’m about to renew it, but in the meantime it has expired.
I can not find my old support tickets to see what data I had shared with you, certainly data related to ftp accesses. and this is very serious
I received your email, but my account has expired and I can not do what is required to protect me
Help me
your last mail:
Hi Gianni,
We need to make sure that the recent hack into WPML.org website doesn’t risk your websites.
I’m writing to you because in the past you opened support tickets for WPML, which have private messages. Since an intruder hacked into our site, we need to assume that he has access to all our data. This includes the support threads and the private messages.
Please log-in to wpml.org and go to the technical support forum.
Once logged-in, you will see a list of the tickets that you created.
Visit the tickets and open the private replies. There, you will see which credentials you shared with us. We recommend that you disable the accounts that you created for us, so that nobody can use them to get into your and your client’s websites.
We’re very sorry for this inconvenience. After a detailed review of what was stolen, this is the only remaining exploit which we found.
Deleting these threads from our forum will not help because we believe that the attacker already downloaded the tickets archive.
If you need our help, please use our support forum or write to use directly.
Amir
Don’t worry. We’ll help you locate these sites and accounts. You don’t need to pay us to renew your account just for this. Please use our contact form, give us the information that you have about the old accounts and we’ll get everything for you.
https://wpml.org/home/contact-us/contact-form/
How can I delete all my private tickets? I received a mail saying that your site is being hacked! You advise me to delete all my tickets by logging in and going to support forum to delete all my tickets. But I can not find them!!! Please respond quickly!
Here is your mail again:
We need to make sure that the recent hack into WPML.org website doesn’t risk your websites.
I’m writing to you because in the past you opened support tickets for WPML, which have private messages. Since an intruder hacked into our site, we need to assume that he has access to all our data. This includes the support threads and the private messages.
Please log-in to wpml.org and go to the technical support forum.
Once logged-in, you will see a list of the tickets that you created.
Actually, we are not asking you to delete your tickets in our forum. We can definitely delete tickets on our own website.
An attacker broke into wpml.org yesterday. That attacker could have downloaded the content of the support tickets, including the tickets with the private replies.
We are asking that you check in your tickets what private information you gave us in the past and that you remove the access from YOUR SITES.
Hi
I use WordPress Salient with WPBakery, simple page.
Do I necessarely need the WPML CMS version or is WPML Blog sufficient for translation? No Woocommmerce or Widgets used.
Many thanks.
Alex
Hello Alex,
to translate content created with the WPBakery you need the Multilingual CMS version unless you want to recreate the page layout again (and maintain two copies).
The Multilingual CMS package will also help you to translate some additional strings from the theme.
Hi,
I’m trying to purchase the product, but it says I have an account already, but I haven’t made one. I asked to send me a password but it’s not arriving. Can you suggest me how I can proceed with the purchase?
Hello,
are you using the same email as you’ve used to post this comment? We will check the status of your account with that email. I’ll keep you posted.
No, it’s this one. By the name of Sayaka
sayaka before @ and then after @ the same domain as you have in your email address for this comment?
Yes, I wanted to receive your reply for before @, but for the account, I want to use after @.
Sorry, but exchanging private information in comments seems to be difficult. I didn’t want you to share your email in comments. I guess we didn’t understand each other. Please send us an email using this form
https://wpml.org/home/contact-us/contact-form/
and explain what account you already have (with which email) and what you are trying to do. We will help. Thank you.
Hi, I wrote you using the form two days ago, but didn’t get any answer. So I wrote here. There you’ll find all I need, can you look for that?
We will contact you directly. Please expect an email from Mercedes Barreda.
I canceled muy account one year before but my tickets are still here. I tried to see a private message I sent clicking on SHOW PRIVATE MESSAGE but I can’t open it ! So I don’t know which login I gave you !
Hello,
could you please give me a few examples of your tickets, please? I mean links. I’m trying to understand your request? What exactly you would like us to do? To delete your old tickets? To find the login of your user account? I’ll ask our admin to check if you have any accounts with the email you posted this comment with.
I have only 2 tickets. One of them has a private message and I can’t open it. It is written SHOW PRIVATE MESSAGE. I would like to know the login which is inside this private message or maybe you could send me this private message by mail or allow me to see it again.
Thanks for your update Cristina. Let me see what we can do. Will start checking the account with the email address that you used to post this comment. I’ll keep you posted.
OK thanks !
Hello Cristina,
I’ve discussed your case with your admins. We are clearing all our data like this for users who canceled their subscription and don’t have access to their WPML account to do it by themselves so there is nothing you need to worry about. It will be handled with care.
Hello,
Can you please check my account?
2018-jan I became paying member with Multilingual CMS
2018-jul I accepted your offer to upgrade to Agency for free (under your new account structure) and that renewals would cost €59 instead of €119
2019-jan I paid renewal of €59
At the moment my account has expired? I can’t send regular support requests because of this. Can you please contact me?
Thank you,
Pieter
Hello Susana,
we will check the status of your account and get back to you. In case you need to send any sensitive information, you can also use this form: https://wpml.org/home/contact-us/contact-form/
On July 4, 2018 you acquired the Multilingual Agency for loyal clients and it should be valid until January 15, 2019 time. Looks like there is no automatic renewal set and that’s why it has expired. You say “2019-jan I paid renewal of €59”, could you please use this form and send us anything that confirms this? https://wpml.org/home/contact-us/contact-form/
Hello Susana, I think we found something that proves that your payment for renewal has been processed successfully. We, admins, work on it. We will keep you posted.
Hello
I would like to know if i buy your services for one year,it includs inmidiate translation form Spanish to English and French? Or I have to pay for each translation?
Hello Paula,
by default, WPML doesn’t translate anything automatically (you provide the content in other languages) but there are a few options that you can use in case you are intersted:
– use machine translations – we provide some Translation Credits for free, if you need more, you can purchase them
– send your content to one of the professional translation services we are integrated with – these translations are handled by humans. The whole workflow takes place in your WordPress, you need to have the WPML Translation Management plugin enabled. The price depends on the service.
Hi,
I’m looking to set up a multi lingual site, and like the look of WPML. I will need to be able to sell one very basic product with woocommerce (a gift certificate). However I am struggling to justify spending 50$ more for this than the blog version. I completely understand that the price is higher, but I also see that it is for a license for 3 different websites, and as I will only be launching 1, I was hoping you might be able to offer me an alternative.
Thank you very much for your time, and have a nice day!
Hello,
if you need to translate WooCommerce products using the WPML, the WPML Multilingual CMS plugin is required and this plugin is not available in the Blog package. That’s why you would need to purchase at least the Multilingual CMS package.
Hi Agnes,
Is there a way to just buy 1 CMS licence? As I do not need WPML for three separate websites.
Thanks,
There is no way. But you don’t need to register three sites, just one. The price for the CMS is higher not because of the number of sites you can use register but because of the additional plugins you are getting in the package.
I have created the site using Elementor Pro, with blocks and templates. Will I be able to localize the site into Chinese (CN and TW) and Portuguese (BR) without programming knowledge? That is, will I be able to pull the editable text and use SDL Studio to localize the site and the reimport the text to the site. I do not have the knowledge to solve programming issues (that is, I am not a developer, just the owner of the site). Please let me know. I would like to purchase the Multilingual CMS plugin.
Mauricio,
WPML works with the Elementor plugin and no programming knowledge is required to use the two together. Please watch this video to see how you can translate your Elementor-based site using WPML:
https://youtu.be/uyeK177B9aM
https://wpml.org/documentation/plugins-compatibility/elementor/
Hi, I have purchased WPML plugin today by credit card, but I haven’t received any email from you, may I know its take how long to process the confirmation? thanks.
Hello,
If your order completes successfully, we send the email immediately. Let me check it with out with our admins. I’ll keep you posted.
Hello,
Turns out that we do not have any user registered with the email address you’ve posted your previous comment with.
Please use this form and send us anything about the order that you’ve placed, for example, the order ID, anything that confirms your purchase.
https://wpml.org/home/contact-us/contact-form/
Hi,
my clients current website was built by someone else. It has a lifetime license for WPML CMS. Can i transfer this license to the new website i’m going to build for them?
They unfortunately cannot get hold of the logininformation as the former websitebuilder is out of the picture.
Many thanks in advance!
Hello Debbie,
if the former developer purchased the license with his/her email, there is nothing we/you can do since he/she is the owner of the WPML account and only he/she can register new sites.
In this case, you would need to buy a new subscription with your (your customer) name/email. But of course, you can use the old key for your current site. You cannot translate the key either since transferring a key means registering a new site which needs to be done both in the WPML account and in the WordPress site.
I purchased lifetime November 2017.
Why it is telling me to buy again? I never even downloaded what I paid for.
Hello,
if you have your Lifetime account, you don’t need to do anything. Nothing changes for you.
Hello,
according to our records, you’ve had the Multilingual CMS account in our system (not the Lifetime) and it expired on November 28, 2018. If you bought the Lifetime indeed, we’ll be happy to sort it out but please send us anything that shows your Lifetime purchase (your order number, bank statement, anything since we didn’t find anything. Or maybe you bought it with a different email?). Please use this contact form: https://wpml.org/home/contact-us/contact-form/ since we cannot exchange sensitive data in public comments. Thank you.
why then it doesn’t show in my account on wpml.org? Can you checkout?
If you purchased Lifetime, it will work as it used to, without any changes. Let me ask our admins to check your account. I’ll keep you posted.
Hello,
I have to make a website with 7 languages, using woocommerce and many information pages.
I need this website be fully translated and my customer don’t lost time to change 7 times a little update.
So, i have two questions for you :
– We have to change many times, the product’s price ? Or just one time in the default language, and all languages are automatically updated ?
– Can you confirm that WPML fully meets my needs ?
Hello,
Some WooCommerce fields such as the product price will be automatically synchronized for all the languages if you update the price. You can also use WPML settings to make specific fields always use the original value. But for fields that need to be translated, which mean have different text for each language a manual update is required. Please note that by default WPML doesn’t translate anything automatically. We provide machine translations in the Advanced Translation Editor which is optional to using and these machine translations can speed up the process of translation your content but they need to be approved manually as well.
Hello,
I want to renew my WPML licence but the VAT in the purchase page is wrong because in Canary Island is Vat Extemp (0%) and not 21%
https://ec.europa.eu/taxation_customs/business/other-taxes/turnover-taxes-canary-islands_en
Hello, in this case, you need to contact us directly. Please use this form:
https://wpml.org/home/contact-us/contact-form/
It will go to the person who will help you sort it out. Thank you.
We are using WPML for our website (we are a non-profit so it was free). I doesn’t seem to work anymore. Can you help me with that?
Hello Nathalie,
you need to open a ticket in our support forum and describe your problem there. One of our supporters will help you. To open a ticket please log into your WPML first. If you don’t remember your password, you can use the reset link: https://wpml.org/account/lost-my-password/
We are a non-profit organization and we use WPML for our website. It is not working properly, the French site is not accessible anymore and our hosting company says the license should be renewed. Can you help me with that?
Hello Nathalie, hi again. Your previous question was awaiting moderation. I’ve just replied. Please see my previous answer.
Dear Agnes, there was a lot of movement at the Foundation and I am not able to open a support ticket because I don’t have the current username and password. Can you help me with that?
I have my wordpress username and password but not the WPML.
I really need help!
In your WordPress site where you use WPML, please go to Plugins -> Add new and switch to the Commercial tab. Please check if your site is registered. If it is, please send us your site url (domain) and we will check in our system who is the owner of the account. If the license belongs to you we can help you reset the password or even change/transfer the email but we need to be sure you are the owner of the subscription. If you have an order number or anything else that shows that you are the owner of the WPML account it will also help.
Please use this form to send us all these details:
https://wpml.org/home/contact-us/contact-form/
not to share sensitive information in public comments. Thank you.
I’ll notify the person who manages accounts and gets the form to expect an email from you. Thank you.
Hello,
If I purchase the plugin “Multilingual CMS” for 3 sites for $79 will I need to renew my subscription every year in order for plugin to work or is that just for support and updates?
Thank you in advance.
Kind regards,
Nikolina
Hello. Renewals are needed for support and updates, your plugins will continue working even if without an active subscription.
Hello,
I would like to know about Web Server issues, Is there support IIS webserver?
As far as we know WPML works with WordPress installs running on IIS servers. Please follow the guidelines provided WordPress Codex: http://codex.wordpress.org/Installing_on_Microsoft_IIS
Here are the minimum requirements to run WPML: http://wpml.org/home/minimum-requirements/
Hello.
I need an option to implement the following structure domain.com/ca/fr – there will be another countries and languages in future. Is it possible with WPML without needing to modify the plugin myself?
Thanks.
Hello Irene,
WPML allows you to use either folders or subdomains, please see an example in the table:
https://wpml.org/2009/04/domain-per-language-subdomains-or-language-folders/
If you install your WordPress in the ca folder then you could use domain.com/ca/fr but I don’t know what the other languages should look like. I don’t know what is that “ca” you mention. Canadian French? What are/would be the other language(s) and what structure do you expect for them? I’d like to understand the full picture.
Thanks for you reply.
That would be country/language/ i.e. Canada french, later can be France french for example fr/fr and so on
Same as Ikea does for example https://www.ikea.com/ca/en/
Thanks.
Thank you. Now it clear however the URL format that WPML supports is a bit different.
If you set up your Canadian French as in this screenshot
the url will be like the following:
yourdomain.com/fr-ca/contact
yourdomain.com/fr-ca/nos-services etc
for English:
yourdomain.com/en/contact
yourdomain.com/en/our-services etc