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39,239 Responses to “Pre-sales Questions”

  1. Hello, I have a question.
    I plan to make a homepage that combines Korean and English. I hope the translation is done in English.

    If I buy this, is it possible for my homepage to be translated into English?

  2. Buenos días,
    Acabo de comprar una licencia multiligüe, pero quiero cancelar la renovación anual. ¿Dónde puedo hacerlo? Gracias de antemano,

      • I am asking for information:
        I am in the process of buying such a demo site: https://aukcjemulti.jmlnet.pl.
        And I would like to find out whether your WPML program has a comprehensive language service, for example, the page will be edited in Polish or English and whether it will be automatically translated into other languages without any problems. (Please write if there are any languages that your program does not support)
        Please explain to me whether the amount of USD 159 is the final amount regardless of the number of users
        Greetings to Jozef Wlodarski
        please let me reply to my mail, greetings

  3. This is a follow up to a question I asked earlier about a cover page with buttons for languages. It was replied to by Agnes who asked me for more details. Here is a link to a square space tutorial on multlingual describing what I want to do. I would like to know if I can do this same setup and how, on wordpress.com, with your product before I purchase it. 😉
    https://www.google.com/amp/s/www.creationsbyfaria.com/blog/multilingual-site-squarespace%3fformat=amp

    • Thank you for your link. It helps. Okay, you can do this:
      Create a new page and use the WordPress block editor and insert the Cover block inside it. Set the background image.
      You can insert any other blocks inside your Cover block. Add the heading, paragraphs etc and also the Button blocks. Then link the first block to your page in English and the second one to your other language (so you need to have the English “main” page translated to your second language).

      So the structure of your page would be as follow:
      1. Homepage (only in English), the one with the Cover block
      2. Main page in English (let’s call it ‘About us’), translated to your other language (e.g. for German it would be Über uns)
      The first button links to yourdomain/about-us and the second to yourdomain/ge/uber-uns

      I hope it helps.

  4. Hi I have a question about WPML Multilingual Agency.

    What happens after 1 year, when updates and support is no longer avaliable (if I do not pay for account renewal). What happens if example the plugin will not work after 1.5 year or later?

    And is it possible to install WMPL to another websites and still working?

    • Hello Ken,
      if you cancel your subscription, you can still use WPML plugins and they will work fine but you won’t receive updates and you won’t be able to open new threads on our support forum. You will be able to install WPML on new websites (provided you downloaded your plugins as zips) but you won’t be able to register them. Registration is needed for receiving updates. Yes, you can renew (activate again) your subscription after a break (1.5 year or later).

  5. Hi,

    My client is using TranslatePress, but with this plugin it is not possible to hide a post if there’s no translation available. This is very important on the archive page, since not every Dutch article is relevant in German or English. With TranslatePress they are forced to translate every page, so they are looking to migrate the translation to a new plugin with more features they need. I want to be sure this feature is available before I recommend this migration.

    In addition, I am wondering how I can best help my client with switching to WPML.

    Thanks in advance!

  6. Hi,

    I bought WPML twice already (300$) and wanted to add a website (I only have one website added) but since my subscription is expired I’m unable to add new websites..

    I paid for 3 websites so I want to be able to add 3 websites.. what should I do?

    Thanks in advance

    • Hello Davy,
      I see you purchased an Agency subscription and then renewed it for another year in September 2019. You did not pay for the renewal last September and this is why your subscrition has expired and you cannot register new sites now.

      Best,

      • So I paid for 3 websites, but I had to add them before it expired?
        Please allow me to add more websites or refund me partly of the money or I will open a paypal dispute.

        This was NOT in the terms of service.

        • As stated in the product sales page here: https://wpml.org/purchase/
          Under the Multilingual CMS section, it states the following:
          Free Updates – One Year
          Support – One Year
          Websites you can register – UNLIMITED

          After the one year extended, WPML does not give the ability to add additional websites although I paid for UNLIMITED licenses. Because of this false advertising (which clearly states that I should be able to use it on unlimited websites for an unlimited time) I would like to request a partial refund on all my orders.

          I have paid:
          159,00 USD – 14 July 2018 at 14:10:26 CEST
          59,00 USD -4 September 2019 at 09:38:19 CEST

          I was only able to use this product on two websites when I clearly bought this product to be able to use on UNLIMITED websites.

          Thanks in advance,
          Kindest Regards,
          Davy Michiels

        • Hi Davy,
          Sorry for this. This is clearly explained in our Purchase page Q.06 “What happens if I don’t renew my WPML account?”
          If you have WPML files downloaded on your PC you are welcome to use them on any site, without receiving updates or support.

          • “You are welcome to use them on ANY site, without receiving updates or support.”
            Which is a complete lie!!!! I’m only able to use them on the sites that I registered WHILE the “updates license” was active.

            I’m currently in conversation with my credit card company and paypal to charge back my $200 because THIS IS A SCAM!

          • “You are welcome to use them on ANY site, without receiving updates or support.”
            Which is a complete lie!!!! I’m only able to use them on the sites that I registered WHILE the “updates license” was active.

            I’m currently in conversation with my credit card company and paypal to charge back my $200 because THIS IS A SCAM!

            • Hello Davy,
              Sorry for this. Let me try to explain it again: WPML has a subscription model, which requires an active subscription (paid) to keep updates and support, as is shown in our Purchase page. The only point in registering a site is to receive updates automatically. The subscription key has no other use than that. You also need an active subscription to download any WPML component, any version. This is also explained in our Purchase page. If you are already using WPML on a site, you can keep using it after the subscription expires, as it is installed. If you also have WPML files downloaded, you are welcome to install it on any site but without registering it.

              Feel free to reply here or drop me a line through our Contact us page if you have any further comments/questions https://wpml.org/home/contact-us/contact-form/

              Hope this helps.

  7. Hi,

    I wanted to ask if WPML could support a combination of top-level domains and reverse proxy? We’ve used WPML on a site with reverse proxy before so I know a structure like website.com/subdir/fr/ works, but we have another client who would like a domain like website.fr/subdir/. I just want to make sure that’s feasible and ask what it would take to enable.

    Thanks!

    • Hello,
      Thank you for your interest in WPML. This is a technical question, which I need to consulta with some other people from our team. I’ll keep you posted.

    • We are not sure about the reverse proxy part you are mentioning, as this is not clear from what you describe but if you need a different domain per language for an install in a subfolder, yes, this is supported.

  8. Hi, is there a change I can get a free version of the plugin? I start with my own webcompany in February, but I am already building a website for a client where I need this plugin. I know that you offer the 30-day moneyback guarantee, but thats not possible yet for me.

  9. Hello,

    on my website, I am using the eduma theme with the plugins learnpress, woocomerce and germanized for woocommerce.
    Are these plugins compatible with WPML, so I can translate them and its content in english?

    Thanks and regards,
    Marcel

  10. We have a grandfathered lifetime plan (Multilingual CMS for life). How do we upgrade it to “Multilingual Agency for life”?

  11. I want to buy the multilingual cms but the system identifies me as Spanish with 21%VAT but i live in Canary Island where the VAT is 7%.
    How can i solve it?
    Thank You

    • I’m sorry but we don’t provide the lifetime option anymore (we used to have it a few years ago but no longer have and won’t have).

  12. Hi,

    is licence for WPML (Websites you can register) based on the domain or on site?
    if we have 1 website, but 3 domain (one domain for each language – setup as A different domain per language ), does that count as 1 website or as 3?

    Thank you in advance

  13. Hi, can you offer a nonprofit discount? Modern Tribe and others provide free plug-ins with IRS proof of 501(c)3 status. Could you please as well? Thank you so much for your consideration!

  14. Hello, my woocommerce website uses uni cpo 4 plugin. I can’t seem to understand how to solve the issue with the translation of the uni cpo 4 fields in my dynamic configuration.

    WPML translates everything else except those fields.

    There are several other discussions on the topic, however I cannot find a clear step by step guide.

    Thanks.

    • hello Atanas,
      I am not sure it will work, we have not tested it. The best step forward is to ask for help in our forum. Log in and start a new ticket where the support team will assist you.

      Kind regards,

  15. Hi,
    An NGO has asked to to revamp their website and also create a new one with documentation of global policies.
    As it goes with most NGO’s they don’t have a lot to spend. Do you have a special pricing plan for NGO’s? Are there any special requirements to get some kind of discount?
    Thanks,
    Bart

    • Hello Dalia,
      You are welcome to purchase and then cancel the automatic renewal subscription, logged in from your account.

      Kind regards,

  16. Hello,
    I wanted to ask how can i cancel the automatic renewal of the subscription after one year of purchase? what is the procedure?

  17. I am asking for information:
    I am in the process of buying such a demo site: https://aukcjemulti.jmlnet.pl.
    And I would like to find out whether your WPML program has a comprehensive language service, for example, the page will be edited in Polish or English and whether it will be automatically translated into other languages without any problems. (Please write if there are any languages that your program does not support)
    Please explain to me whether the amount of USD 159 is the final amount regardless of the number of users
    Greetings to Jozef Wlodarski

    Translated with http://www.DeepL.com/Translator (free version)

    • Hello Jozef.
      WPML is a plugin for WordPress sites. The site from your demo doesn’t look like a WordPress site so WPML cannot be used for this site.

      But to answer your other questions:
      1. By default, WPML doesn’t translate automatically. We provide automatic translation as well but you can only 2,000 credits per month for free, which means you can translate only 2000 words for free using Google or Azure translations. DeepL translations are more expensive (3 credits/word). You need to ‘send’ each of your pages to our ATE editor to use machine translations. It won’t happen automatically.
      2. You say: “Please explain to me whether the amount of USD 159 is the final amount regardless of the number of users”. The $159 package allows you to install WPML on an unlimited number of sites. I’m not sure what you mean by users.

      I hope it helps.

  18. Hey i want to buy WPML Agency with PayPal.
    But everytime after i log in, Paypal asks me to type in my Bank Informations, which i already have in Paypal, and already had a lot of transactions.

    I cant choose my existing Bank Account, but when i try to type my Bank-Acc-Informations, there comes an error, that the Account already exists (yep, i know, thank you paypal).

    So, how can we get WPML 😀 we neeeeeeeeed it fast

    • Hi Athanasios,
      It looks like the error comes from PayPal. You should contact their support. You can pay with your debit/credit card directly by selecting Alternative payment processor.
      Let me know if this works?

  19. Hi,

    Can I migrate my 1 year old existing site that is making income without any issues? Will it affect SEO or rankings? Thanks.

    • Hello Jimmy,

      What do you mean with migrate? If you are referring to start translating your site, yes, it shouldn’t affect your SEO.
      If you are referring to upgrade a site with a 1 year old WPML version, we recommend you to make a full backup of your site before proceeding but it should work.

      I hope it helps.
      Andrés

      • Hi Andre,

        Currently we have a website with a net sales of over 200k a month and we want to have a French version of it.

        I am wondering will it mess up our seo? What are the steps we need to take in order to take an existing non multilingual website and convert it to multilingual?

        We are on WordPress and I understand we need to change it to multilingual and do a bunch of steps in order for it to convert correctly.

        I am just worried about it messing up the integrity of the website and ruin our rankings. In addition, we have an affiliate system, wholesale system and a bunch of plugins for woocommerce.

        Please advise and thanks in advance.

        • Sure. In your case the most important part is to keep your French language as the main language of the site. In that way, all your already existing and indexed content will remain the same. From there, you can start translating your site.
          If you think that it make take a long time, you can hide your secondary languages at WPML > Languages > Hide languages and display them only when you feel your translation work is done.

          Regards
          Regards

    • Hello Wolfgang,

      Sure, you can handle that setting in your WPML account once you have bought your license.
      Please, let us know if you have other questions.

      Regards,
      Andrés

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