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39,441 Responses to “Pre-sales Questions”
I’ve taken over the website from a previous web designer. He has a lifetime license for the site and has given me the key. I’m redesigning the website from scratch so will be deleting all content. Where can I download the WPML CMS plugin to use with the license key that he has provided?
Hello,
yes, you can use the key but in case you want to reinstall the plugin or install it on a new site you would need to download the WPML installer plugin
I bought WPML plugin, but how long i have to wait for login info?
I received email “Your WPML order is now complete” but there is no second email with login info?
I have a question. If I buy package for 99$ and create my website with 2 languages. After one year will plugin stop working and my website crash? Also I would like to understand do you have any black friday discounts?
You can still use WPML even if you don’t renew your WPML subscription for the next year and it won’t crash but we cannot anticipate what will happen if you update WordPress and won’t update WPML. Sorry, but we don’t have any black friday discounts.
We are testing several plugin-options to create a multilingual website. Is there a possibility to test WPML before purchase? How do you make sure that the website is not slowed down? Are automatic translation stored in wordpress or is the website translation in time?
Hello
I am thinking about a translation solution, I have just discovered you, I know “loco translate”.
I want to translate a template + taxonomies that comes from Crocoblock.
Is it compatible, easy and very precise?
Moreover, in your licenses, if I validate the “Multilingual CMS”, it tells me: “3 production – 9 development”. What does that mean exactly?
Last question, do you intend to offer “black friday” prices, this being very important with regard to my choice of translation.
Thanks
Hi Chris,
Crocoblock: https://wpml.org/developer/crocoblock/
CMS subscription allows you to register up to 3 production sites: live published sites; and 9 development sites: 9 staging sites, so that you don’t have to use the keys on the staging urls while you are still building the sites.
We don’t have any Black Friday or any other promos. Our prices are the same all year long.
How would WPML work with a wordpress multisite? I’ve only found a page telling it’s possible for WPML to work with WP multisite but i would like to see a demo or a video or explanation of how it works.
For your case, I didn’t mean to combine WPML with a WordPress Multisite but to consider using WordPress Multisite instead of using WPML. If your goal is to have different sets of products for languages and easily manage the same plugins please consider creating a WordPress Multisite with two subdomains (or two subfolders), each per language. I’m not sure if you are familiar with the concept of WordPress Multisite. If you are not, please google the topic. WPML is a translation plugin and it makes sense to use if you do plan to translate products.
Can I use WPML to translate dynamic content like:
product description
short descr.
product tabs
product custom tabs (created with Yikes product tabs plugin)
Hello Andreas,
Sure, our WPML and WooCommerce Multilingual plugins should be able to translate that content. For some of them, you may need to manually send it to the Translation Management, but from there you can use our automatic translation.
Regarding the custom tabs, I recommend you to check our list of compatibility plugins.
I hope it helps.
Hello, I am assisting a non-profit organization with their website and would like to know if there are subsidies for the annual license fees or translation costs. Much appreciated, Laura
I’m considering buying your plugin but I have an important question.
The website will be available in 10+ languages but outside of the main articles that should be translated into all versions, each language version would have its exclusive articles that shouldn’t be published in other languages. Is that an issue at all?
Also, in some language versions, I’d like the header’s menu to skip some navigation links. That is fine as well?
each language version would have its exclusive articles that shouldn’t be published in other languages.
Yes, that’s possible but if you select the Translate Everything mode, all of your posts will be translated. So exclude some post from the translation you would need to select the “Translate some” mode but this affects your workflow. It means, that you would need to manually select the posts to translate and perform the so-called “bulk automatic translation”.
Please note that translating your site to 10+ languages will consume a lot of translation credits. The 90 000 credits you will get in the package won’t suffice.
I’d like the header’s menu to skip some navigation links.
Do you mean you need to show a different set of items in your menu for the other languages? If so, it’s also possible. By default, WPML will keep the navigations in sync but you can disable this feature and create a custom menu for each language.
I’m using a plugin which shows a floating button. The text on the button can be entered by the admin.
I want this text to change based on the active language of the page.
The plugin author told me that the text supports shortcode and asked me to use WPML shortcodes.
Does WPML actually support this? what is the right way to translate texts like this?
There are many user text fields like this.
I would prefer WPML if there I can type texts which change based on the active language.
Hi,
I’m redesigning an website and a lot of pages are no longer necessary, so will trash them.
How does the automatic translation see this pages? I don’t need them translated
Thank you. It helps.
I cannot provide you a Yes/No answer. Let me explain.
If this screen is from a PLUGIN options screen, then the right way to translate these is to have the “shortcod” registered in the WPML > Settings > Custom XML Configuration.
If this screen is from within a post edit ….and this means it is most likely a custom field….then the right way is to make sure that the such custom fields are marked as “translate”. And as long as the plugin is using get_options() call, and the options are being stored in the wp-options table, the call will pass through WPML filters and get translated.
The possible issue is that some plugins/themes use this function EVENTUALLY, but it is in their own “customised” get_option() function. In this case, sometimes this is not working as expected. The WPML hook is specificall on THIS function.
Since we didn’t test this plugin and cannot say if it will work or not, we can provide you a sandbox site where you can upload their plugin/theme and test it out. Please let me know if you are interested.
Should I setup WPML before I start creating the site content, navigation, mailing list, etc. or can that be done after everything and it will just integrate properly?
We have in our website your plugin (WMPL), now we are going to create a new website, and the agency recommended us to use another plugin, because your plugin has problems, we have received this email:
WordPress 6.1 comes out on Tuesday and introduces breaking issues with WPML. Before updating your site to WordPress 6.1 you must update to WPML 4.5.12 and String Translation 3.2.3. Otherwise, your site’s front-end won’t work correctly.
and our website already had translation problems, I would like to know why this happened. And if it can happen again.
What should I do to prevent this from happening again?
Hello Erika.
WordPress introduced last-minute changes (in one of the release candidates) that conflicted with WPML’s previous versions and we provided the fix on time. We cannot anticipate WordPress moves. Yes, it can happen again. The only solution is to update the WPML plugins on time. We released the fix a few days before the official WordPress release so users who read our emails and our blog were prepared for that.
Yes, you can. But since I don’t know which plugin or a theme you use for your site it’s good to check if your plugin/theme is compatible with WPML:
Recommended Themes for Multilingual Sites https://wpml.org/theme/ https://wpml.org/plugin/
I’ve taken over the website from a previous web designer. He has a lifetime license for the site and has given me the key. I’m redesigning the website from scratch so will be deleting all content. Where can I download the WPML CMS plugin to use with the license key that he has provided?
Hello,
yes, you can use the key but in case you want to reinstall the plugin or install it on a new site you would need to download the WPML installer plugin
I bought WPML plugin, but how long i have to wait for login info?
It should be instant. Have you checked your spam folder?
I bought WPML plugin, but how long i have to wait for login info?
I received email “Your WPML order is now complete” but there is no second email with login info?
INVOICE NUMBER:ORDER DATE:12518961November 23, 2022
Please check your spam folder or reset your password: https://wpml.org/account/lost-my-password/
Hello.
I have a question. If I buy package for 99$ and create my website with 2 languages. After one year will plugin stop working and my website crash? Also I would like to understand do you have any black friday discounts?
Have a nice and lovely day!
Best, Lily
You can still use WPML even if you don’t renew your WPML subscription for the next year and it won’t crash but we cannot anticipate what will happen if you update WordPress and won’t update WPML. Sorry, but we don’t have any black friday discounts.
How can i make an account to purchase item in web site?
Please go to this page: https://wpml.org/purchase/ and click on the Buy now button.
We are testing several plugin-options to create a multilingual website. Is there a possibility to test WPML before purchase? How do you make sure that the website is not slowed down? Are automatic translation stored in wordpress or is the website translation in time?
Regards
Hi Veronika,
We don’t have free trials but you are welcome to try it for 30 days and see how it works. We will refund you if it doesn’t suit your needs
https://wpml.org/purchase/refunds/
Check our Minimum requirements https://wpml.org/home/minimum-requirements/
See how automatic translation works here https://wpml.org/documentation/automatic-translation/
Hi folks,
Do you offer a discount for UK charities?
Thanks,
James
Hi James,
Yes, please send me your non-profit details to hello@wpml.org
Thanks
Hi!
Does the plugin support Gatsby integration?
WPML is a WordPress plugin.
I see they have an integration with WordPress https://www.gatsbyjs.com/plugins/gatsby-source-wordpress/
Let me check for further details and get back to you
Hello
I am thinking about a translation solution, I have just discovered you, I know “loco translate”.
I want to translate a template + taxonomies that comes from Crocoblock.
Is it compatible, easy and very precise?
Moreover, in your licenses, if I validate the “Multilingual CMS”, it tells me: “3 production – 9 development”. What does that mean exactly?
Last question, do you intend to offer “black friday” prices, this being very important with regard to my choice of translation.
Thanks
Hi Chris,
Crocoblock: https://wpml.org/developer/crocoblock/
CMS subscription allows you to register up to 3 production sites: live published sites; and 9 development sites: 9 staging sites, so that you don’t have to use the keys on the staging urls while you are still building the sites.
We don’t have any Black Friday or any other promos. Our prices are the same all year long.
Cheers
(This is a reply to comment 6615795)
Thanks for your answer Agnes.
How would WPML work with a wordpress multisite? I’ve only found a page telling it’s possible for WPML to work with WP multisite but i would like to see a demo or a video or explanation of how it works.
For your case, I didn’t mean to combine WPML with a WordPress Multisite but to consider using WordPress Multisite instead of using WPML. If your goal is to have different sets of products for languages and easily manage the same plugins please consider creating a WordPress Multisite with two subdomains (or two subfolders), each per language. I’m not sure if you are familiar with the concept of WordPress Multisite. If you are not, please google the topic. WPML is a translation plugin and it makes sense to use if you do plan to translate products.
Is it available on the hosted version (Worpress.com)?
From what I know WPML can be used at worpress.com sites but please double check with the authors of worpress.com.
Can I use WPML to translate dynamic content like:
product description
short descr.
product tabs
product custom tabs (created with Yikes product tabs plugin)
Can WPML auto translate above mentioned content?
Hello Andreas,
yes, you can translate WooCommerce products, including their description, short description and product tabs created with the Yikes product tabs plugin. https://wpml.org/plugin/custom-product-tabs-for-woocommerce/
Hello Andreas,
Sure, our WPML and WooCommerce Multilingual plugins should be able to translate that content. For some of them, you may need to manually send it to the Translation Management, but from there you can use our automatic translation.
Regarding the custom tabs, I recommend you to check our list of compatibility plugins.
I hope it helps.
Hello, I am assisting a non-profit organization with their website and would like to know if there are subsidies for the annual license fees or translation costs. Much appreciated, Laura
Hi Laura,
Please send me your non-profit details to hello@wpml.org
Thanks!
Hello Dears,
Do you have installation service, im going to buy the plug-in but i want it to be installed and set-up by you?
Is that possible?
Regards
Hi Rasheed,
No, we don’t but you can contact one of our Certified contractors
https://wpml.org/contractors/
Hi Agnes, thank you, however that doesn’t provide information for non-profit organizations.
Hi!
I’m considering buying your plugin but I have an important question.
The website will be available in 10+ languages but outside of the main articles that should be translated into all versions, each language version would have its exclusive articles that shouldn’t be published in other languages. Is that an issue at all?
Also, in some language versions, I’d like the header’s menu to skip some navigation links. That is fine as well?
Looking forward to your answer!
Hello,
Yes, that’s possible but if you select the Translate Everything mode, all of your posts will be translated. So exclude some post from the translation you would need to select the “Translate some” mode but this affects your workflow. It means, that you would need to manually select the posts to translate and perform the so-called “bulk automatic translation”.
Please note that translating your site to 10+ languages will consume a lot of translation credits. The 90 000 credits you will get in the package won’t suffice.
Do you mean you need to show a different set of items in your menu for the other languages? If so, it’s also possible. By default, WPML will keep the navigations in sync but you can disable this feature and create a custom menu for each language.
Hi,
I’m using a plugin which shows a floating button. The text on the button can be entered by the admin.
I want this text to change based on the active language of the page.
The plugin author told me that the text supports shortcode and asked me to use WPML shortcodes.
Does WPML actually support this? what is the right way to translate texts like this?
There are many user text fields like this.
I would prefer WPML if there I can type texts which change based on the active language.
Thanks,
Premala
Hello,
where does this button come from? From a plugin? If so, what is the name of the plugin? Can you share the link to the plugin?
Please also share your website with me so I can see these buttons in action. Thank you.
Hi,
I’m redesigning an website and a lot of pages are no longer necessary, so will trash them.
How does the automatic translation see this pages? I don’t need them translated
Hello,
trashed pages are not being translated.
Hi Agnes,
I’m trying to use this plugin – https://wordpress.org/plugins/ultimate-floating-widgets/
My site is not open to the public yet.
But you can see the screenshot below.
https://ps.w.org/ultimate-floating-widgets/assets/screenshot-7.png?rev=2453035
There are fields like “title of the widget box”, “text” etc.
I want these fields to change language based on the current language.
That author asked me to insert WPML shortcodes in those fields.
Thanks,
Premala
Thank you. It helps.
I cannot provide you a Yes/No answer. Let me explain.
If this screen is from a PLUGIN options screen, then the right way to translate these is to have the “shortcod” registered in the WPML > Settings > Custom XML Configuration.
If this screen is from within a post edit ….and this means it is most likely a custom field….then the right way is to make sure that the such custom fields are marked as “translate”. And as long as the plugin is using get_options() call, and the options are being stored in the wp-options table, the call will pass through WPML filters and get translated.
And as long as the plugin is using get_options() call, and the options are being stored in the wp-options table, the call will pass through WPML filters and get translated.
https://developer.wordpress.org/reference/functions/get_option/
The possible issue is that some plugins/themes use this function EVENTUALLY, but it is in their own “customised” get_option() function. In this case, sometimes this is not working as expected. The WPML hook is specificall on THIS function.
Since we didn’t test this plugin and cannot say if it will work or not, we can provide you a sandbox site where you can upload their plugin/theme and test it out. Please let me know if you are interested.
Hello,
If I don’t renew the plugin, will I not get important security updates also?
Thanks.
Hello James, no, you won’t. You can use the plugin but without any updates.
Should I setup WPML before I start creating the site content, navigation, mailing list, etc. or can that be done after everything and it will just integrate properly?
No need, you can add WPML later.
Hi,
have you a promo code or blackfriday ?
Thank you
Hello, no, we don’t have any BF deals.
We have in our website your plugin (WMPL), now we are going to create a new website, and the agency recommended us to use another plugin, because your plugin has problems, we have received this email:
WordPress 6.1 comes out on Tuesday and introduces breaking issues with WPML. Before updating your site to WordPress 6.1 you must update to WPML 4.5.12 and String Translation 3.2.3. Otherwise, your site’s front-end won’t work correctly.
and our website already had translation problems, I would like to know why this happened. And if it can happen again.
What should I do to prevent this from happening again?
Thanks
best regards
Erika
Hello Erika.
WordPress introduced last-minute changes (in one of the release candidates) that conflicted with WPML’s previous versions and we provided the fix on time. We cannot anticipate WordPress moves. Yes, it can happen again. The only solution is to update the WPML plugins on time. We released the fix a few days before the official WordPress release so users who read our emails and our blog were prepared for that.
Hello,
I need to translate my Real Estate website to more less 5 languages, can I use “Multilingual CMS” for this?
Thanks in advance for your answer.
Kind regards.
Yes, you can. But since I don’t know which plugin or a theme you use for your site it’s good to check if your plugin/theme is compatible with WPML:
Recommended Themes for Multilingual Sites
https://wpml.org/theme/
https://wpml.org/plugin/
Hello guys!
I need to make some translates for Foo Events Plugin! But not sure if the WPML Blog or Multilingual CMS will be enough?
please advise!
Hi Gerardo,
You will need the CMS version for this
https://help.fooevents.com/docs/topics/translations/wpml/