I need to know any terms and conditions on setting up WPML on client websites. Do I need to purchase a license every time I use it, or can I buy a developer license and just have this for my clients?
Say our client wants to makeover her website in 3 years and start from scratch, will the license continue to work on the new site providing the domain is the same?
I’m being told that this plugin will not actually translate the text. We need one that will translate from english to japanese. Will this plugin actually translate the text? Please let us know as soon as possible.
We have a support person who speaks Vietnamese, so he can help you very efficiently. Please say that this is for Dat (his name). You can upload screenshots to the forum. Use that to show what the problem is. Thanks.
I purchased your product some minutes ago, but I slipped the keyboard and typed info@v-stalle.com as my email address: should be info@v-stallet.com. Could you correct and send username/password.
i would like to buy the lifetime, but currently my financial status is now alllowed me to do that, is it possible that i buy the nultilingual CMS which price USD79 then i upgrade to life time? if it is possible, am i need to pay for the difference or i need to buy it again with the USD 195?
No problem. You can buy the standard version now (one year updates) and upgrade to the Lifetime account later. You will only need to pay the difference.
If you don’t renew your account, anything that you have installed already will continue working normally. Nothing will stop working. The only thing is that you will not have access to new versions and support.
I’m sorry but we don’t have a demo version. We offer refunds. If you buy WPML and are not happy, you will get your money back without any problems.
Sorry, but we don’t have a demo version for WPML. We offer refunds up to 30 days from the purchase. If you buy WPML and are not happy, you will get your get your money back promptly.
The answer does help- but not necessarily for the end client.
I dont want to purchase it on their behalf should they ultimately decide they dont like/want it. Unfortunately this is a situation where they are not savvy enough to try it on their own or without a guided introduction and training.
Very few people actually ask us for a refund after they buy WPML. Usually, it’s because of misunderstandings, concerning what it does. WPML lets you add several languages to your site and allows you, or your client, to translate the texts. It doesn’t do automated translation.
I’m pretty confident that if this is what you are looking for, you will be most pleased with WPML. But, if not, you can always get your money back.
Considering website projects are always over-budget I’m hoping to put onus on the client to make the purchase. As it’s likely 90 days out before payment is received its well beyond the return window.
Your policy and pricing are genuine but it would be great if a solution were integrated to bridge the gaps between client presentation to going live site to payment.
Right. The annul fee is for continued support and renewals. If you decide not to renew, everything that you’ve downloaded before will continue working, but you will not have access to new versions.
A client site is 90% joomla. The news section (www.theirdomain.com/blog) is a WordPress site. The joomla site will be translated into theirdomain.com/nl/rest-of-url, …/en/rest-of-url, etc. Can I use WPML to add …/blog/en/rest-of-url, …/blog/nl/rest-of-url and so on for just the WordPress part of the site?
The renewal is required to keep getting our support and downloading NEW versions from us. If you don’t renew, you can keep using the older versions that you downloaded before, including on newer sites.
For non-profit organization, the license is given on for each website or for any website that a organization owns? Of course, all of the websites should serve non-profit goals.
I am building a site with news, event, products and job modules. Will your plugin provide me option to post news, jobs and products and events in other language too? Is it compatible with all modules?
WPML can translate custom content types (and fields), so generally, this should go fine. However, it’s really difficult to tell without looking at details. In any case, if you buy WPML and need any help, our support people will be very happy to assist. If there are problems and it’s not working for you, you can always get your money back.
Please let me know if I will get an option to post each product,event,news and job on multiple language. I can easily switch to other such modules if there is any compatibility issue. Waiting for your prompt response.
I don’t know why my question was erased without getting an aswer. Don’t think anything on it was off topic.
Just in case it was a mistake, here it goes again.
Do you know if the plugin is compatible with the Architecture theme from Goodlayers?
And to know which version I need to purchase:
If I buy the “Multilingual Blog” will I be able to change the main menu of my web, or only the content of the pages?
Sorry, but I’m not familiar with that theme. From what I see, it appears to be using the standard WordPress posts and field, so it should run fine with WPML. To be 100% sure, we will be happy to review compatibility together with the theme authors. You can join Goodlayer developers to join our Go Global program: http://wpml.org/documentation/theme-compatibility/go-global-program/
Sorry, I missed the 2nd part of your question. Most sites need the full Multilingual CMS package, in order to translate everything. The Multilingual Blog package is good for simpler blogs, that mostly contain posts.
I want to purchase the Multilingual CMS Lifetime. I need to have an Invoice but without my name and account on it… only with the information in the company box …is that possible?
After you login to your account, you will see a link to ‘My account settings’. There, you can change your ‘payer’ details. Then, go to ‘Order history’. The invoice will include the updated details. If you need other customizations, please use our contact page, so that we can update your profile manually. http://wpml.org/home/contact-us/
Hello,
Site already exist and pages are indexed by Google.
With your plugin, does I lost existing french URL, like : http://risalex.eu/malaxeurs/ ??
Or can I get around with some htaccess (compatible with current htaccess ?
Thanks in advance
WPML will not change the URLs of your existing content. When you add new content, it will sit in new URLs. If you add English, for example, the translation for this page can be something like: http://risalex.eu/en/drills/
Hi there,
Q1: I’m interested in the lifetime package but not immediately, I want to try out first. To clarify, if I purchase now 2013/10/17 for $79 the update and support ended in 2013/10/16. If I upgrade to lifetime I pay the difference of $116, on or before 2013/10/16, correct? But If I get the lifetime on 2013/10/17 or after, I will need to pay full price $195?
Q2: I’m developing and creating several websites, with different domain names. Can I get one purchase and install it multiple times for all my websites?
Sorry for replying late. Yes, you can buy the yearly account now and upgrade to the lifetime account later. You will only need to pay the difference when you upgrade ($116).
When you buy WPML, you can use it on all your sites.
Hi, thanks Amir. One thing to note: if I translated the Plugins (free or paid from other developers) using WPML, when the Plugins get update what will happen to my translation? Erased and I have to do it again, if I haven’t saved the copy of the ‘.mo’ or ‘.po’ files? Same question to the WordPress Dashboard translation.
When you translate using WPML’s String Translation, all your translations are stored in the database. Nothing will happen to them when plugins update. You can also re-scan these plugins for new or updated strings. All completed translations will remain unchanged and new strings will be added, as needed.
The String Translation doesn’t need .mo files. It stores everything in the DB.
Same for content translation. It doesn’t change unless you change it.
our site will be sending out newsletters to subscribers. Is it possible to apply WPML for the newsletters? When our newsletters hit their inbox, they will be able to click on the preferred language, but the settings and graphics are the same from one source?
I’m not sure how you store these newsletters. If you are using a custom type for ‘newsletter’, you can make it translatable. Create different letters per language and send to each user according to their preferred communication language. This might require a bit of custom coding. To start, I suggest that you look here: http://wpml.org/documentation/support/creating-multilingual-wordpress-themes/language-dependent-ids/
I purchased WPML 20.Jan.2013 (Invoice ID 1358708353, price 29$, Paypal), but the plugin was deleted when my website was moved to another server.
The plugin may have been purchased in my wifes name, Anne Mette Hjørnholm.
Is there any way I can get the plugin without having to buy it again ?
I tried logging into my account on your website, but either I did not make an account at the purchase time, or something else is wrong…..
We would never do something like that. If you decide not to renew your account, you will not have access to downloading new versions or support. But, anything that you downloaded and installed before will keep working normally.
Of course, we prefer that you renew your account with us, but WPML will not cause any interruption to your sites if you don’t renew.
With WPML installed as the WordPress Network Admin, can the plugin be activated for specific sub-sites and administered by that (sub)website’s admin independent of other websites?
WPML works smoothly on multisite networks. You can activate it either per child site or do network activation for all sites at once. Network activation means that WPML will be enabled for all sites. Language configuration is still done per site, so that each child site can have its own languages.
If the theme wraps these texts in GetText calls (as it should), you will see them in WPML’s String Translation screen. 99% of the themes do that. If your theme doesn’t, it’s more like a bug and the theme authors will surely be happy to include GetText support for these texts.
Hi, can you tell me if the plugin is compatible with Canvas from Woothemes?
Yes, WPML and Canvas are fully compatible.
Great thank you!
Setting up WPML on clients websites.
I need to know any terms and conditions on setting up WPML on client websites. Do I need to purchase a license every time I use it, or can I buy a developer license and just have this for my clients?
You only need to buy WPML once and you can use it for your different client sites.
You promote:
Multilingual CMS Lifetime
Say our client wants to makeover her website in 3 years and start from scratch, will the license continue to work on the new site providing the domain is the same?
Thanks,
Lez
I’m being told that this plugin will not actually translate the text. We need one that will translate from english to japanese. Will this plugin actually translate the text? Please let us know as soon as possible.
WPML doesn’t translate your texts. It will let you translate yourself, or using translators.
I have bought the license plugin but the website still error: http://sima.vn . How can I solve it? Can I email to someone to solve it for me?
Can you please open a support thread about it in our technical forum?
http://wpml.org/forums/forum/english-support/
We have a support person who speaks Vietnamese, so he can help you very efficiently. Please say that this is for Dat (his name). You can upload screenshots to the forum. Use that to show what the problem is. Thanks.
Hi WPML,
I purchased your product some minutes ago, but I slipped the keyboard and typed info@v-stalle.com as my email address: should be info@v-stallet.com. Could you correct and send username/password.
Thanks and regards,
Thomas
Fixed your email and sent you a new password privately.
i would like to buy the lifetime, but currently my financial status is now alllowed me to do that, is it possible that i buy the nultilingual CMS which price USD79 then i upgrade to life time? if it is possible, am i need to pay for the difference or i need to buy it again with the USD 195?
No problem. You can buy the standard version now (one year updates) and upgrade to the Lifetime account later. You will only need to pay the difference.
Hello,
Pre sales question:
We are interested for the “Multilingual CMS” version. Not the lifetime.
You say that that it has to be renewed after one year.
The question is:
The renewal fee is only about the support, or we have to pay the renewal fee also to continue to use the product?
Thank you in advance!
When you buy WPML, you get support and updates for a year. If you renew ($39), you get both support and updates for another year.
Is this what you meant to ask?
I mean that if we do not renew, will wpml continue to function and more important, will the license continue to be valid?
Or we have to renew to continue using your software?
With other words, buying a license grants us for lifetime license and usage of the wpml?
If you don’t renew your account, anything that you have installed already will continue working normally. Nothing will stop working. The only thing is that you will not have access to new versions and support.
I’m sorry but we don’t have a demo version. We offer refunds. If you buy WPML and are not happy, you will get your money back without any problems.
I’m a developer with a client ideally suited for WPML (in theory).
Is there any means to demo wpml before presenting it to the client and then requiring them to buy it?
Sorry, but we don’t have a demo version for WPML. We offer refunds up to 30 days from the purchase. If you buy WPML and are not happy, you will get your get your money back promptly.
Does this help?
The answer does help- but not necessarily for the end client.
I dont want to purchase it on their behalf should they ultimately decide they dont like/want it. Unfortunately this is a situation where they are not savvy enough to try it on their own or without a guided introduction and training.
Very few people actually ask us for a refund after they buy WPML. Usually, it’s because of misunderstandings, concerning what it does. WPML lets you add several languages to your site and allows you, or your client, to translate the texts. It doesn’t do automated translation.
I’m pretty confident that if this is what you are looking for, you will be most pleased with WPML. But, if not, you can always get your money back.
Understood and thank you again.
Considering website projects are always over-budget I’m hoping to put onus on the client to make the purchase. As it’s likely 90 days out before payment is received its well beyond the return window.
Your policy and pricing are genuine but it would be great if a solution were integrated to bridge the gaps between client presentation to going live site to payment.
Is the annual fee just for the updates and support or is it required regardless.
Right. The annul fee is for continued support and renewals. If you decide not to renew, everything that you’ve downloaded before will continue working, but you will not have access to new versions.
After purchasing WPML can use it with all the sites I want?
Yes. You can use WPML for all your client sites.
A client site is 90% joomla. The news section (www.theirdomain.com/blog) is a WordPress site. The joomla site will be translated into theirdomain.com/nl/rest-of-url, …/en/rest-of-url, etc. Can I use WPML to add …/blog/en/rest-of-url, …/blog/nl/rest-of-url and so on for just the WordPress part of the site?
Yes, exactly. The language folders will sit under the WordPress folder, so the URL structure will look like you described.
Thanks Amir. I will recommend that we give WPML a try then.
Hello,
what does “Account renewal per year” mean in the Multilingual CMS?
Do i have to pay the renewal fee so it can be active again after the 1st year?
The renewal is required to keep getting our support and downloading NEW versions from us. If you don’t renew, you can keep using the older versions that you downloaded before, including on newer sites.
Dear Pre-sales Department,
For non-profit organization, the license is given on for each website or for any website that a organization owns? Of course, all of the websites should serve non-profit goals.
Thanks.
When we create accounts, they are for unlimited sites.
Will it work on Fusion theme from Elegant themes? TKS
Yes, WPML works fine with Elegantthemes themes.
http://wpml.org/developer/elegantthemes/
I am building a site with news, event, products and job modules. Will your plugin provide me option to post news, jobs and products and events in other language too? Is it compatible with all modules?
WPML can translate custom content types (and fields), so generally, this should go fine. However, it’s really difficult to tell without looking at details. In any case, if you buy WPML and need any help, our support people will be very happy to assist. If there are problems and it’s not working for you, you can always get your money back.
Hey Amir,
Money is not an issue here but time is .
Here are the details. I will be using following four plugins
http://wordpress.org/plugins/catalog/
http://wordpress.org/plugins/news-manager/
wordpress.org/plugins/events-manager/
http://wordpress.org/plugins/wp-job-manager/
Please let me know if I will get an option to post each product,event,news and job on multiple language. I can easily switch to other such modules if there is any compatibility issue. Waiting for your prompt response.
Honestly, I’m not sure how all these plugins work together, or with WPML. I know that there is something for Events Manager:
http://wordpress.org/plugins/events-manager-wpml/
I haven’t tested it, but it’s out there.
If the other plugins use custom post types, it should be possible to run a multilingual site with WPML.
I don’t know why my question was erased without getting an aswer. Don’t think anything on it was off topic.
Just in case it was a mistake, here it goes again.
Do you know if the plugin is compatible with the Architecture theme from Goodlayers?
And to know which version I need to purchase:
If I buy the “Multilingual Blog” will I be able to change the main menu of my web, or only the content of the pages?
Thanks
Sorry, but I’m not familiar with that theme. From what I see, it appears to be using the standard WordPress posts and field, so it should run fine with WPML. To be 100% sure, we will be happy to review compatibility together with the theme authors. You can join Goodlayer developers to join our Go Global program:
http://wpml.org/documentation/theme-compatibility/go-global-program/
thanks for your answer… and about my other question?
Sorry, I missed the 2nd part of your question. Most sites need the full Multilingual CMS package, in order to translate everything. The Multilingual Blog package is good for simpler blogs, that mostly contain posts.
Hello,
I want to purchase the Multilingual CMS Lifetime. I need to have an Invoice but without my name and account on it… only with the information in the company box …is that possible?
thanks.
c
No problem. After you buy WPML, you can customize the ‘buyer’ information in your invoice and put whatever you need in it for your tax purposes.
Dear Amir,
I just bought WPML lifetime. But i can’t customize my invoice as you told me. Could you help me please? It’s important.
Thanks 😉
c
After you login to your account, you will see a link to ‘My account settings’. There, you can change your ‘payer’ details. Then, go to ‘Order history’. The invoice will include the updated details. If you need other customizations, please use our contact page, so that we can update your profile manually.
http://wpml.org/home/contact-us/
Hello,
Site already exist and pages are indexed by Google.
With your plugin, does I lost existing french URL, like : http://risalex.eu/malaxeurs/ ??
Or can I get around with some htaccess (compatible with current htaccess ?
Thanks in advance
Alain
WPML will not change the URLs of your existing content. When you add new content, it will sit in new URLs. If you add English, for example, the translation for this page can be something like:
http://risalex.eu/en/drills/
this plugin can work on any theme?
WPML works fine with most WordPress themes. If your theme uses the WordPress API, it should run great with WPML.
Hi there,
Q1: I’m interested in the lifetime package but not immediately, I want to try out first. To clarify, if I purchase now 2013/10/17 for $79 the update and support ended in 2013/10/16. If I upgrade to lifetime I pay the difference of $116, on or before 2013/10/16, correct? But If I get the lifetime on 2013/10/17 or after, I will need to pay full price $195?
Q2: I’m developing and creating several websites, with different domain names. Can I get one purchase and install it multiple times for all my websites?
Sorry for replying late. Yes, you can buy the yearly account now and upgrade to the lifetime account later. You will only need to pay the difference when you upgrade ($116).
When you buy WPML, you can use it on all your sites.
Hi, thanks Amir. One thing to note: if I translated the Plugins (free or paid from other developers) using WPML, when the Plugins get update what will happen to my translation? Erased and I have to do it again, if I haven’t saved the copy of the ‘.mo’ or ‘.po’ files? Same question to the WordPress Dashboard translation.
When you translate using WPML’s String Translation, all your translations are stored in the database. Nothing will happen to them when plugins update. You can also re-scan these plugins for new or updated strings. All completed translations will remain unchanged and new strings will be added, as needed.
The String Translation doesn’t need .mo files. It stores everything in the DB.
Same for content translation. It doesn’t change unless you change it.
Is this what you wanted to ask?
Hi Amir,
our site will be sending out newsletters to subscribers. Is it possible to apply WPML for the newsletters? When our newsletters hit their inbox, they will be able to click on the preferred language, but the settings and graphics are the same from one source?
Thanks
I’m not sure how you store these newsletters. If you are using a custom type for ‘newsletter’, you can make it translatable. Create different letters per language and send to each user according to their preferred communication language. This might require a bit of custom coding. To start, I suggest that you look here:
http://wpml.org/documentation/support/creating-multilingual-wordpress-themes/language-dependent-ids/
I purchased WPML 20.Jan.2013 (Invoice ID 1358708353, price 29$, Paypal), but the plugin was deleted when my website was moved to another server.
The plugin may have been purchased in my wifes name, Anne Mette Hjørnholm.
Is there any way I can get the plugin without having to buy it again ?
I tried logging into my account on your website, but either I did not make an account at the purchase time, or something else is wrong…..
I forwarded your contact to our admin. If you still need help, please use our contact form to communicate privately.
Hi,
I would like to know if I purchase the plugin (the Multilingual CMS), is it going to be deactivated after one year?
What exactly Account renewal is ?
Many thanks.
We would never do something like that. If you decide not to renew your account, you will not have access to downloading new versions or support. But, anything that you downloaded and installed before will keep working normally.
Of course, we prefer that you renew your account with us, but WPML will not cause any interruption to your sites if you don’t renew.
What is the WordPress Multisite experience?
With WPML installed as the WordPress Network Admin, can the plugin be activated for specific sub-sites and administered by that (sub)website’s admin independent of other websites?
WPML works smoothly on multisite networks. You can activate it either per child site or do network activation for all sites at once. Network activation means that WPML will be enabled for all sites. Language configuration is still done per site, so that each child site can have its own languages.
Hello,
I wanted to clarify if WPML will translate parts of theme to work multilingually? I have three languages: Latvian (main), English and Russian and I need to tranlate website to all three languages. Main problems I`m facing are “Items”, “Search”, “Filter”, “Price” and “ADD TO CART”, see it here https://plus.google.com/photos/106653188123618253686/albums/5933957490083615921?authkey=COnxmdyp_bj2vQE
Theme is MayaShop – http://themeforest.net/item/mayashop-a-flexible-responsive-ecommerce-theme/2189918
Thank you.
If the theme wraps these texts in GetText calls (as it should), you will see them in WPML’s String Translation screen. 99% of the themes do that. If your theme doesn’t, it’s more like a bug and the theme authors will surely be happy to include GetText support for these texts.