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[Waiting for user confirmation] Content not showing to Translate

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Supporter timezone: Europe/Zagreb (GMT+01:00)

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This topic contains 9 replies, has 0 voices.

Last updated by Dražen 4 days, 15 hours ago.

Assisted by: Dražen.

Author Posts
February 3, 2025 at 3:21 pm #16662215

santiagoN

Background of the issue:
I'm manually translating a page on my site, as I've done for all 1,500+ pages without any issues so far. However, there's one page where the content isn't showing when I open the translation. Only the title, SEO fields, and URL appear. I've tried deleting the translation and starting over, as well as updating the content to force a content recheck.

Symptoms:
The content of one specific page is not showing in the translation; only the title, SEO fields, and URL appear.

Questions:
Is there a way to force the plugin to re-check the content of a specific page?
February 4, 2025 at 7:39 am #16665073

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

sure, first I would advise to temporarily disable cache/object cache if you have.

Then make a small change in the default language post, like add TEST to tile and save. Send for translation and re-translate.

Let me know how it goes.

Regards,
Drazen
February 4, 2025 at 11:12 am #16666295

santiagoN

Hi, I did that and I'm still having the same issue.

I also deleted the translation page and create it from scratch.

but I got the same result, nothing on the content is displayed to be translated.

only a few SEO tags
February 4, 2025 at 11:15 am #16666300

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

please share the URL to the exact page that has the issue so I can further check it out and advise.

Regards,
Drazen
February 4, 2025 at 12:07 pm #16666526

santiagoN

Hi

The translation page url is this one:
hidden link

The page to translate from is:
hidden link
February 4, 2025 at 12:20 pm #16666602

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks.

I just see now that you are using a Blog license, which is then missing additional addons for page builder and automatic translation. I am not sure how you automatically translated, but if you wish to use it you would need to update your license to CMS and plugin to the latest versions, and install an addon like WPML String translation:

- https://wpml.org/purchase/

If not, you can manually translate the pages:

https://wpml.org/documentation/plugins-compatibility/elementor/translate-elementor-site-wpml-multilingual-blog/

Regards,
Drazen
February 4, 2025 at 1:59 pm #16667116

santiagoN

Hi Drazen,

I'm not looking for an automatic translation.

I usually translate manually and have done so for over 1,500 pages on my site.

The issue is that on the translation page I normally use, I no longer have the option to translate the text manually.

I've attached a picture to illustrate the problem.

Screenshot 2025-02-04 at 14.52.59.png
February 4, 2025 at 2:05 pm #16667201

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I understand, but as I have said, you will need to use the WPML String translation addon, which is part of the WPML CMS package.

This is mentioned in the purchase link I shared before and in related docs:

- https://wpml.org/documentation/getting-started-guide/translating-content-created-using-gutenberg-editor/

I am not sure how it worked before for you, but as it states you can not translate page builder content with the current license package.

If you update your license package, install WPML String translation,n and still have issues, let us know and we can further help, otherwise, it is not expected that it works like that for you.

Only way for a Blog licnce, is duplicating pages and manually editing 2nd language page, as shared in my last reply. (https://wpml.org/documentation/plugins-compatibility/elementor/translate-elementor-site-wpml-multilingual-blog/)

Regards,
Drazen
February 4, 2025 at 3:14 pm #16667548

santiagoN

My license is different from the one used on the site. I'm writing from my personal account.

However, the site runs under a client license, I’m not sure which one.

I’ll try to get and install the WPML String plugin.

But I don’t understand why every other page is working except this one.

So far, we’ve been working, and keep working without the WPML String plugin with "no issues".

That makes me question whether the real problem is actually related to having (or not having) this plugin installed.
February 5, 2025 at 7:15 am #16669088

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

that is a required plugin and you can not use the WPML editor or translate page builder content without WPML String translation.

If you need further help, please share clients username/email so I can confirm they are using correct licence.

Thanks,
Drazen