Featured Images Not Sync

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the old featured image still appears after updating the post and adding translations using bulk translations, despite not using the WPML Media Translation plugin.

Solution:
If you're experiencing an issue with the featured image not updating correctly across translations:
1. Deactivate the WPML Media Translation plugin if it's active.
2. Navigate to WPML > Settings > Media Translation section.
3. Disable the option "Translate media library texts with posts" and enable all other options. For more details, refer to our documentation on Media Translation.
4. Check if the current featured image is synced to the translation post by going to the Media Library and switching to List mode.

If this solution doesn't look relevant or if you continue to face issues, please open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 3 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 3 months ago.

Assisted by: Long Nguyen.

Author	Posts
October 16, 2023 at 10:41 am #14583781
raviS-7	1. Created a post in English 2. Uploaded a featured image 3. saved it as draft 4. remove the featured image 5. add new one 6. update the post 7. added the translations using bulk translations I still see the old featured image.
October 17, 2023 at 5:19 am #14589797
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Ravi, Thank you for contacting WPML support, I'd be happy to help you with this issue. I can see that issue on my demo site. It could be an expected behavior when the images are attached to the post and they are available in WPML > Translation Management, just for translation. You can see images attached to a post in Media Library > Switch to List mode. However, the current featured image is synced to the translation post as well. Can you please confirm this? Look forward to your reply. Thanks
October 18, 2023 at 12:32 pm #14604147
raviS-7	Can you please share more details with Screenshot? We are not using media translation and that is not needed. We just need to copy the english image to french
October 19, 2023 at 4:13 am #14610083
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, If you want to copy images and information to the second languages, please: - Deactivate the plugin WPML Media Translation. - Go to WPML > Settings > Media Translation section > Disable option "Translate media library texts with posts" and enable all other options. Refer to the documentation https://wpml.org/documentation/getting-started-guide/media-translation/#id5 You can see images attached to a post in the screenshot below. If you want to test on a clean installation of WordPress, please use this link hidden link and share some screenshots of the issue on your end. Look forward to your reply. Thanks
October 26, 2023 at 3:41 pm #14672313
raviS-7	Thanks for the help