[Closed] Major issue after deleting the WPML Translation Management plugin

Hello,

I sadly can not log in and receive the following notification from WordPress:

ERROR: The username or password you entered is incorrect.

Could you please verify and edit the previously submitted private message again, if needed?

Please also leave me a short notification on this ticket, once access is granted.

Also, to help you faster, I've enabled a private message for submitting the debug information for this support ticket. Please see this link for how to get this information from your site and give it to us:
http://wpml.org/faq/provide-debug-information-faster-support/

Best regards
Andreas

Hello,

I was able to connect now but please take note that you posted the access credentials publically on the forum, instead of editing your previously submitted private message.

I would suggest you change the password for this account now.

As this is a live site and I can not test the issue here I have installed the Plugin "All In One WP Migration" in order to take a copy - I hope this was fine. If not, then next time please provide access to a staging or clone on which we can troubleshoot the issue.

As soon I have tested the website on localhost I will be in contact again.

Please take note that the issue that occurred on your site could be related to WP Memory Limit which according to WPML > Support > WordPress is set to 40M, while the site is needing already 97.77 MB in its current state.

Could you please increase your Memory Limit and WP Memory limit to 256M? 128M is the minimum required by WPML.
Your current values are:

MemoryLimit 256M
WP Memory Limit 40M
Add this code to your wp-config.php to increase WP memory:

define('WP_MEMORY_LIMIT', '256M');

Paste it just before:

/ That's all, stop editing! Happy blogging. /

These settings can be limited directly by your hosting provider, so I recommend you to contact and ask them to modify them directly.
If you can get even higher values It would be great.

https://wpml.org/home/minimum-requirements/
Note: WPML needs a minimum WP Memory limit of 128M to work only under a minimal environment, which means, with a default theme and no other plugins installed.

Best regards
Andreas

Hello,

On the copy of your website I did the following things:

1) Set the WP Memory Limit to 256M
2) Enabled the WP Debug in order to catch and display errors found on the site
3) Delete WPML Translation Management (which already was disabled on this install)

There is not any error displayed on the site, not any debug.log found on the server and all the French pages show up as expected.

I can sadly not confirm any issue here.

There should also not be any effect on the site live when deleting the plugin, as also here the plugin is actually not even active.

See screenshot.

Take note that your site still runs on a low memory limit - check WPML > Support > WordPress - maybe you have not set the limit correctly or the setting is blocked by hosting - which means you should consult the hosting support about this setting.

Also take note that the REST API seems to have been disabled, which might have negative effects on other features from WordPress, WPML, and other plugins.

I added a screenshot about those issues too.

Best regards
Andreas

Hello,

I am sorry but this error also is showing up when WPML is disabled, which means that this is not caused by WPML.

Please disable all WPML plugins If you still see the same error, which means it can not be triggered by WPML.

Take note that in your local copy of the site I had no trouble navigating on the French website, the pages were all available.

Instead, on your site, I get on FR content a 404 Not found error.

I did not verify if on the copy of your site was an error on the pages list screen, as you were not exactly about this error description, but the site was functioning without issues.

Best regards
Andreas