This thread is resolved. Here is a description of the problem and solution.
Problem: The client has translated the homepage but the main menu does not appear on the translated page. Solution: 1. Navigate to WPML > Support > Troubleshooting. 2. Click on the buttons as shown in this screenshot: https://prnt.sc/LiF_4ictWpW5 3. After completing the process, synchronize the Menu by following the instructions in this guide: https://wpml.org/documentation/getting-started-guide/translating-menus/#easy-customizable-wp-menus-sync 4. Ensure the header 'New Header' is set as translatable under WPML > Settings > Post Type. 5. Go to WPML > Translation Management, find 'New Header', and send it for translation. Complete the translation in WPML > Translation menu.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
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Background of the issue:
I have translated the home page of my website and the main menu at the top does not appear in the translated page. The site I need help with is hidden link
Symptoms:
Menu in translated page not appearing
Questions:
Why is the main menu not appearing on the translated page?
How can I make the main menu appear on the translated page?
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello,
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
I checked it and it looks like you need to translate the header 'New header' in order for the menu to show up in the secondary languages.
Firstly, I went to WPML -> Settings -> Post Type and ser 'Header & Footer Builder (fts_builder)' as Translatable.
Now if you go to WPML -> Translation Management and search for header you'll see 'New Header' in there available for translation. Select it and send it for translation in the desired language. When the Translation Basket tab appears, click on it and assign the header translation to yourself.
You'll be able to start the translation in WPML -> Translation menu afterwards.
Thank you, please give it a try and let me know the results.
