I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
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✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I regret the delay. I wanted to inform you that I'll require additional time to investigate this matter thoroughly. I'll get back to you as soon as possible with updates.
I can replicate the issue here on our staging site hidden link . Please allow me to escalate this further to our 2nd Tier Support and I will come back to you once I've feedback.
I have feedback from our second tier support and they mentioned that this is an expected behavior. If you switch the admin language to hu, the orders panel will be displayed accordingly. Could you check and give this a try?
In the past in earlier versions it's worked independetly from the admin language settings.
The admin who handle the orders need to be able to create invoice for all language orders. I cannot tell her to switch always if need to handle orders in foreign language.
In the past she was able to create invoice on any language but right now the product names are always on the same language.
I'll reach out to our 2nd Tier Support to investigate possible solutions that align with your requirements without necessitating significant customization. I'll update you once I receive their input.
I've received feedback from our 2nd Tier Support indicating that this feature has been a default since earlier versions. The concept of the admin displaying in the selected language is intentional; consider a scenario where you may not speak Spanish but need to manage an order in that language—it wouldn't be convenient for you as an admin.
Nevertheless, you mentioned creating invoices. Are you utilizing a third-party plugin for generating invoices? Or is this another issue that you're trying to report?
We are using 3rd party plugin for invoice generation which fits for the local law.
If you can send me direction how to get the product name regarding the order "language", I would be very happy.
I have run a round with the developers of the invoice plugin and they send me the following snippet:
foreach ( $order->get_items() as $item_id => $item ) {
// Get the product object
$product = wc_get_product( $product_id );
$paramt[$counter]['product_name'] = "".htmlspecialchars($product->get_name())."";
$paramt[$counter]['quantity'] = $item->get_quantity();
So if you can send me a direction how to get the language (en, de, ro, hu) for the order and get the product name regarding it, I would be very happy because they will implement it.
Best regards,
Laszlo
New threads created by Kor and linked to this one are listed below:
I am realy sad, but it is not true. I have attached a an invoice from the past - 2023-04- which shows that the product names comes from the original order name,
If it is needed from your side, I can attach a lot of more.
So in the futhure release it is worked fine. Our shop manager cannot change the languenge of her side at all.
Please take in keep in front as I swa a lot of more customer have the same simtomps.
