Split: the number of main level menu in catalogue/store is 6 in french but only 5 in french

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This topic is split from https://wpml.org/forums/topic/there-has-been-a-critical-error-on-this-website-33/

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Supporter timezone: Europe/Kyiv (GMT+02:00)

Tagged: Exception, WCML

This topic contains 6 replies, has 0 voices.

Last updated by Andrey 11 hours, 24 minutes ago.

Assisted by: Andrey.

Author	Posts
March 11, 2025 at 2:30 pm #16802248
shanyM	Second issue it's the number of main level menu in catalogue/store is 6 in french but only 5 in french. I been told its something wrong but wpml but unsure if accurate.
March 11, 2025 at 2:41 pm #16802301
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Are you referring to product categories on the page? If so, did you translate them all?
March 11, 2025 at 3:54 pm #16802782
shanyM	I mena 6 in french and 5 in english. I do see translation of all of them. That why its so confusing. Someone check and told its issue with wpml linked with auto translate translation be quantity 0 and so not displayed by the theme. Dunno if exact. hidden link vs hidden link
March 11, 2025 at 8:32 pm #16804054
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Should it be 6, am I correct? Have you attempted to run the troubleshooting options in WooCommerce → WooCommerce Multilingual & Multicurrency → Status and clicked on the troubleshooting link? Before making any changes, please ensure that you back up your database first.
March 13, 2025 at 7:45 pm #16813537
shanyM	Didt do anything that i notice.
March 13, 2025 at 8:46 pm #16813625
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Are you using the WooCommerce Multilingual & Multicurrency plugin? I didn't see it in the list of plugins from the debug information you provided. Please ensure that the WooCommerce plugin is also updated.
March 14, 2025 at 3:18 pm #16817603
shanyM	Yes we use it but i desactivate it because a error happened, it been reactivate.
March 14, 2025 at 7:46 pm #16818499
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I need to request temporary access (wp-admin and FTP) to your site—preferably to a test site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
March 16, 2025 at 7:40 pm #16822336
shanyM	Did you conect to check? i notice the wpml plugin causing the error to many redirection on the site on the page hidden link
March 17, 2025 at 4:11 pm #16826400
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I haven't checked the problem yet. In the private reply, you mentioned that you could resolve the original issue. i notice the wpml plugin causing the error to many redirection on the site on the page hidden link; You might be experiencing the following issue: https://wpml.org/errata/woocommerce-multilingual-too-many-redirects-error-when-using-shop-base-with-category-permalinks/ Can you try the workaround from the link above and see if it helps? Before making any changes, please ensure that you back up your database first.
March 17, 2025 at 8:56 pm #16827210
shanyM	I tryed the code provided but it changed nothing. I removed it after i see it was changing nothing. I didt solve the issue, i just manage to see french part working english part still a mess and need help in emergency.
March 18, 2025 at 7:27 pm #16832234
shanyM	Can you check now its emergency.
March 18, 2025 at 7:58 pm #16832319
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I will take a look and update you as soon as I know more.
March 18, 2025 at 8:41 pm #16832420
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	I currently don't see an obvious reason for the issue. It appears that incorrect redirection can occur even without WPML. Are you using any custom coding on the website? Are there any redirections set in the .htaccess file or redirection plugin? Have you had a chance to temporarily deactivate all plugins except for WPML, WooCommerce Multilingual & Multicurrency, and WooCommerce? I also tried temporarily changing the slug URL to /en/store/, but the issue persists.
March 18, 2025 at 10:30 pm #16832775
shanyM	htaccess dont seem to me to have redirection: # SGS XMLRPC Disable Service <Files xmlrpc.php> order deny,allow deny from all </Files> # SGS XMLRPC Disable Service END SetEnv PHPRC /home/customer/www/pefraser.com/public_html/php.ini # BEGIN WordPress # Les directives (lignes) entre « BEGIN WordPress » et « END WordPress » sont générées # dynamiquement, et doivent être modifiées uniquement via les filtres WordPress. # Toute modification des directives situées entre ces marqueurs sera surchargée. <IfModule mod_rewrite.c> RewriteEngine On RewriteRule .* - [E=HTTP_AUTHORIZATION:%{HTTP:Authorization}] RewriteBase / RewriteRule ^index\.php$ - [L] RewriteCond %{REQUEST_FILENAME} !-f RewriteCond %{REQUEST_FILENAME} !-d RewriteRule . /index.php [L] </IfModule> # END WordPress AddHandler application/x-httpd-php83 .php .php5 .php4 .php3 As for module, i try desactivate all as soon the category disapear in french of course the error disapear in english. After many test here the result: if i desactivate one of these two erorr disapear: WPML Multilingual CMS & WooCommerce Multilingual & Multicurrency