Our wait time is higher than usual, please make sure you are meeting the minimum requirement - https://wpml.org/home/minimum-requirements before you report issues, and if you can take a look at current Known Issues - https://wpml.org/known-issues/. Thank you.
Please update the WooCommerce Multilingual & Multicurrency plugin to the latest version, 5.4.1.
You can check the latest released versions under "My Account -> Downloads" on the website. Instructions for updating can be found here: http://wpml.org/faq/install-wpml/.
If you do not see the updates, you may need to click the "Check for updates" button in the Plugins → Add New Plugin → Commercial tab.
Updating your Woodmart theme to the latest version, 8.1.1, is also essential.
Please remember to back up your database before proceeding.
If the issue persists after the update, let me know so I can investigate further.
Can you show me how to find the checkout steps? I’ve identified an issue where an item is removed from the cart, but I’m unable to locate the checkout steps.
If I need to debug this problem further, I’d like to discuss the possibility of replicating your site locally. I will need to temporarily install either the "Duplicator" or "All-in-One Migration" plugin on your site. This will allow me to create a copy of your site and its content. If you prefer to handle this independently, you can provide me with the snapshot by sending the zipped package you downloaded.
The checkout steps can be found on the checkout page: hidden link.
The current domain is a temporary domain and this webshop isn't live yet. It scheduled for launch this thursday. Therefor, we're testing the last things now and found this issue. So we're putting it ready for launch now. You think a duplicate would still be neccessary in this case?
I appreciate your patience. I have investigated these issues further and was able to resolve them.
1. I scanned your theme for strings in WPML → Theme and Plugin Localization. It appears that you need to translate not the entire sequence of steps (Cart -> Checkout -> Complete) but rather the individual words separately.
2. When you removed the item from the German cart, you encountered the issue. This happened because the placeholder was missing in the translation.
I have attached the screenshots for your reference.
Thank you so much again. Oof, there's so many places a string can be! Apparently, sometimes we just don't see it... We really appreciate your help.
There's 1 more thing left: the "addresses" functionality in the My Acocunt section for the English language doesn't work. If you press that button, it doesn;t do anything. The URL seems to be correct though. In Dutch and German it works fine.
The same goes for the funtionality "Edit account" in the My Account page.
Is this also something you could look into? We have been searching, but can't seem to find the issue(s).
FYI: the shop went live yesterday, so is moved to a different URL: hidden link.
Kindest regards,
Amanda
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