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[Resolved] Translated pages don't show as translated

This thread is resolved. Here is a description of the problem and solution.

Problem:

Translated pages don't show as translated, and admin pages still show the "+" symbol for the translated page instead of the pencil.

Solution:

1- Go to WPML-> Support-> Troubleshooting
2- Run the functions one by one (Kindly check this https://prnt.sc/0M99xgWLs5ti)
3- Update the page in the default language
4- Click on the "+" to translate the page
5- Save the translation

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This topic contains 3 replies, has 2 voices.

Last updated by peterF-14 1 year, 6 months ago.

Assisted by: Osama Mersal.

Author Posts
October 21, 2022 at 3:46 pm #12288855

peterF-14

I am trying to: Translate pages

Link to a page where the issue can be seen: hidden link

I expected to see: The Welsh language switcher for translated page. NOTE: Admin also not showing translation despite the translations being complete and 'completed' button clicked.

Instead, I got: No translation switcher and admin pages still shows + symbol for translated page instead of the pencil.

wpml.PNG
October 23, 2022 at 9:48 am #12294791

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

First of all, sorry for the late reply due to a higher workload. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.

Your next answer will be private, which means only you and I can access it.

❌ Please backup your database and website ❌

✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Thanks for your cooperation and patience

Regards,
Osama
October 24, 2022 at 10:11 am #12299333

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Peter,

Thanks for the access details. I've checked the mentioned pages and was able to fix the issue with the following steps.

1- Go to WPML-> Support-> Troubleshooting
2- Run the functions one by one (Kindly check this hidden link)
3- Update the page in the default language
4- Click on the "+" to translate the page
5- Save the translation

❌ Please backup your database before the above steps ❌

Kindly check if those pages work correctly on the staging site.

1) hidden link

2) hidden link

I hope this helps you. If you need further info, please let me know.

Best regards,
Osama
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.