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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that activating the WPML plugin affects the Elementor page builder on their website. Specifically, some blocks drop, and custom CSS for the main menu does not appear.
Solution:
We recommended the client to first ensure that the issue is specifically related to WPML by deactivating all other plugins except for WPML and Elementor and then checking if the problem persists. This helps isolate the issue. Additionally, we asked the client to provide screenshots to better understand the specific problems they are facing.
We also inquired if the custom CSS might be causing the issue when WPML is activated and suggested testing the site without the custom CSS to see if that resolves the problem. Furthermore, we requested details on how the problematic sections were created to diagnose further.
It's important to back up the database before making these changes to avoid any data loss.

Please note that the solution provided might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum for further assistance.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 0 voices.

Last updated by bassemr 3 days, 1 hour ago.

Assisted by: Andrey.

Author Posts
January 7, 2025 at 11:17 am #16569194

bassemr

The plugin is affecting the Elementor page builder, you can check the home page for example, you will find that there is drop in some blocks, even the custom css that i made to edit main menu isn't appearing, if you deactivate the plugin you will find out what i mean.

January 7, 2025 at 1:52 pm #16569814

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

Please upload any screenshots that can help clarify the issue. I want to make sure I completely understand the problem so I can offer the best solution.

Does the same issue occur if you temporarily deactivate all plugins except for WPML and Elementor?

Please backup your database before making any changes.

January 8, 2025 at 1:39 am #16571829

bassemr

Hi, thank you for your help, i had a lot of issues started when i setup wpml, one of them is with elementor builder, i'll send you the screen shots to show you, when deactivate the plugin everything goes back to original.

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January 8, 2025 at 12:56 pm #16573494

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for the explanation.

Is there a chance the custom CSS breaks the page when WPML is activated? How have you added it? Have you tested without it?

Please explain also how you created this section.

January 8, 2025 at 4:12 pm #16574442

bassemr

I've tested now without CSS, the same issues occurred, no difference.
i used css custom block included in the theme to add that.
i can send you admin credentials to check.

January 9, 2025 at 12:22 pm #16577660

bassemr

thank you i found the solution.