[Resolved] Assigned credits are not visible and cannot be removed

Hi there.

I think you are referring to the "Translation Tools" tab from inside WPML > Translation Management.

That tab shows up only if you activated the "Advanced Translation Editor" in WPML > Settings.

Please let me know if there are still questions on this matter.

Kind regards,
Mihai Apetrei

Hi and welcome back!

Can you please send me a screenshot of the page: WPML > Translation Management > Translation Tools?

Or "Translation Tools" is totally missing from the available tabs in WPML > Translation Management?

Hi there.

Thank you.

Now, things are clearer.

Sorry for the delayed response but it is a pretty full queue at the moment so it can take a bit longer to get back to you.

I moved the 20.000 credits back to your WPML.org account and you should see them here:
https://wpml.org/account

Please go here (https://wpml.org/account/sites/) and remove all the keys that you created for this site.

Now, generate a new key for this exact URL:
hidden link

Now, copy the key, go in the backend of your site > Plugins > Add new > Commercial > UNregister WPML from the old key and RE-register WPML with the new key that you generated.

Go now to WPML > Translation Management > Tools, and activate the pay-as-you-go subscription type.

Now, from here (https://wpml.org/account) you should be able to use the button to assign the credits to your site.

Related Documentation:
https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/

Issues like this where the credits get stuck can happen when you had multiple keys for the same site, or when you had WordPress or WPML installed/reinstalled/reset on the site.

The steps above should fix this now 🙂

Have a lovely day!

Mihai