cannot proceed with translation

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Tagged: Documentation request

This topic contains 11 replies, has 0 voices.

Last updated by Bruno Kos 1 week, 5 days ago.

Assisted by: Bruno Kos.

Author	Posts
July 7, 2025 at 11:58 am #17208243
hounOC	Background of the issue: I am trying to translate a page using WPML. The issue can be seen on this page: hidden link. I expected to complete the translation task in the translation editor. Symptoms: I cannot proceed with the translation task in the Translations queue after clicking the Translate button. The page loads and then returns to the translation queue. Questions: Why can't I proceed with the translation task after clicking the Translate button? What causes the page to load and return to the translation queue without completing the task?
July 7, 2025 at 2:31 pm #17209292
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, To better understand the issue, could you please confirm the following: 1. Does this problem occur only with the page at hidden link, or are other pages also affected when you try to open them in the Translation Editor? 2. Have you already set up the translator role and added the correct language pairs for the user according to this guide? https://wpml.org/documentation/support/wpml-admin-capabilities/#add-translator These details will help narrow down the cause. Best regards, Bruno Kos
July 8, 2025 at 7:15 am #17211957
hounOC	I tried other page like this one: hidden link to add French version, it took me to the WP editor straightly, not translation editor. This seems occurs after I upgraded the plugins and WP to 6.8.1
July 8, 2025 at 7:27 am #17212126
hounOC	For #2, I am assigned to be the translator of English to Danish and French. Now I know why when I added French version from Danish version, I was sent to the WP editor. Then I tried the same page from English to French, and I was sent to the Translation enqueue and I never can get access to the Translation editor.
July 8, 2025 at 12:54 pm #17213964
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Would you be willing to provide me with WordPress credentials so I could investigate the issue directly? https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ I marked your next reply as private so that you can safely add credentials.
July 8, 2025 at 3:05 pm #17214890
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	It looks like that WPML translation editor is indeed disabled, so someone who manages the site did this: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/#how-to-use-manual-translation But you can activate it back - see my screenshots.
July 9, 2025 at 10:39 am #17218341
hounOC	However, whenever I clicked the the wheel icon or the plus icon, it always deliver me to the Translation Enqueue, then I tried to click translate button there, the page just loaded then nothing happen. It does not deliver me to the translation editor to do the translation job.
July 9, 2025 at 3:16 pm #17220088
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Did you activate translation editor already? Can you do it for the whole site? Perhaps the issue in the Translations is that editor was disabled for all the site content after these translation jobs were created, so WPML is unable to open it here now. Let me know once the translation editor is activated site-wide so I could check the above issue.
July 10, 2025 at 7:47 am #17222230
hounOC	Hello, Yes, I believe the Advanced Translation Editor is activated. Please see the screenshot #1. And when I click Translate button in the Translation queue section, It turns out to be somehting like in screenshot #2. And when I refresh the page, then it goes back to the Translations queue section. But I cannot access to the translation editior at all.
July 10, 2025 at 1:00 pm #17223989
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	I've selected a few of the pages from your screenshot (see my screenshots) and created new translation jobs as shown here: https://wpml.org/documentation/translating-your-contents/#choose-what-to-translate These pages now seem to open correctly. Could you let me know which of the other pages are still showing the issue for your site administrators? Also, could you try the same steps I followed and see if the problem persists?
July 11, 2025 at 8:17 am #17226673
hounOC	Hi, I follow your steps and the steps from https://wpml.org/documentation/translating-your-contents/#choose-what-to-translate, do the same page for translation in incognito tab. But yet, the problem persist. Could you try more pages? I dont get it why the problem occurs on my side. /Sharon
July 14, 2025 at 8:33 am #17232149
Bruno Kos WPML Supporter since 12/2018 Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Which page did you try when this occurred? Can you try with my user?