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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 22 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 1 month ago.

Assisted by: Long Nguyen.

Author Posts
February 17, 2024 at 5:04 pm #15313994

pietro-giaocmoA

Tell us what you are trying to do?
latest suggestions from support did not solve the wrong indexing issue

We are exepriencing over 350 pages that are not indexed for several reasons + 200 for other reasons
Would like to receive expert help to solve the issue.

What is the link to your site?
hidden link

PageIndexing_Issue2024-02-17.jpg
February 19, 2024 at 9:46 am #15316885

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting the support.

Reference to previous ticket (https://wpml.org/forums/topic/indexing-issue-due-to-wrong-default-language/), I believe you'd have checked your sitemap in Google Search Console, as advised by my colleague (see the big yellow box on the previous ticket for details).

Can you please provide some more details and the sitemap you checked? I'll also suggest that if you can deactivate all other plugins, except WPML and Rank Math and generate a sitemap. Then check in the search console. Also provide this sitemap for a comparison.

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the above mentioned on a staging/dev site first, so your live website isn't compromised.

Please let me know and I'll try my best to help you further on the matter.

Regards.

February 19, 2024 at 10:23 am #15317290

pietro-giaocmoA

Hello,
sorry but we are not willing to go through all the checking process at each reply form the assistance that look like copy&paste answare.
The issue can be addressed to WPML almost 100 pages have a wrong canonical url.
Search Console can't find pages that actually are published and correctly linked inside the web site.
This is just an example.
It would be helpful if someone could help solving this issue that is damaging our comapny since mid December!

CanonicalURL_FotografiaAerea_2024-02-19 112122.jpg
CanonicalURL Errors_2024-02-19 112156.jpg
February 19, 2024 at 12:58 pm #15318297

Waqas Bin Hasan
Supporter

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

My apologies for the disappointment, I'll discuss the case with my team and 'll get back to you accordingly.

Thank you for your patience.

February 20, 2024 at 7:20 am #15320684

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Pietro,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

I check some page URLs with Google search and understand your issue. Let me analyze the issue on my end:

- From the WPML side, we cannot tell the search engine to index or not index a page. It depends on the bot and SEO plugin.
- The canonical tag points to the correct URL in the current language. I'm using the Inspect tool of the browser and checking this. Please see two screenshots attached.
- According to your last screenshot, I see the indexing was made on September/October 2023 which might be old URLs. We can understand that because the parameter "?1859" is not available on the page hidden link
- I don't see the hreflang tag available on your site.
- I don't see any issue with the sitemap and HTML structure
hidden link

I suggest you try:

1. Enable a minimal environment as below then check if the hreflang is available:
- Deactivate non-WPML plugins
- Switch to the main theme, you are using the child theme
❌ IMPORTANT: Please backup your database and website before proceeding ❌

2. After that, re-submit the sitemap to Google Search Console (GSC) to request GSC to recrawl your site.

Refer to the documentation
https://wpml.org/documentation/support/adding-hreflang-wordpress/
hidden link

Look forward to your reply.
Thanks

Rich Results Test - Google Search Console 2024-02-20 14-19-08.png
Aerial photography - Piero Annoni 2024-02-20 14-00-56.jpg
Fotografia aerea - Piero Annoni 2024-02-20 14-00-12.jpg
February 21, 2024 at 7:14 am #15325446

pietro-giaocmoA

Hi Long and thank you for taking your time to look deeper into the issue.
I have couple of question needed to clarify parts of your answare as I am not a tech expert.
Could you please clarify the fowllowing statement:

<< - According to your last screenshot, I see the indexing was made on September/October 2023 which might be old URLs. We can understand that because the parameter "?1859" is not available on the page hidden link
what is the "parameter" ?

- I don't see the hreflang tag available on your site.
is this good or bad?
- I don't see any issue with the sitemap and HTML structure
hidden link >>
ok

In a previous support, your collegue asked me to change the settings of the SEO option to "unchecked" see attached image, is this correct?
Is this setting related to the hreflang tag?

Thak your for yor time
Piero

WPML_SEOoption2024-02-21 081212.jpg
February 21, 2024 at 7:56 am #15325631

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

what is the "parameter"?

It's the number after the question mark in the URL "?1859" as in your screenshot.
hidden link
I don't know what this parameter is but I think it's an old URL.

is this good or bad?

I think it isn't good. According to the documentation https://wpml.org/documentation/support/adding-hreflang-wordpress/#when-use-hreflang
your content is different between languages Italian - English so you should have the hreflang on the site.

Is this setting related to the hreflang tag?

Yes. You can go to WPML > Languages > Check option "Display alternative languages in the HEAD section." to enable hreflang on your site.

Thanks.

15317290-CanonicalURL_Errors_2024_02_19_112156 (1) 2024-02-21 14-49-13.png
15317290-CanonicalURL_FotografiaAerea_2024_02_19_1.jpg
February 21, 2024 at 8:01 am #15325663

pietro-giaocmoA

Thabnk you but your collegue asked me to UNCHECK the "Display alternative languages in the HEAD section."
So I should re enable it?

February 21, 2024 at 8:06 am #15325673

pietro-giaocmoA

this was suggestedf because we are having aìonly the english pages indexed (mostly) that's why your collegue suggested this.

Pages that have those numerical parameters at the end are included in the sitemap? can you confirm? in this case is RankMath adding them or is WPML?

one question, why I can't see all previos support messages?

February 21, 2024 at 9:16 am #15326200

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

So I should re enable it?

Yes, I suggest enabling that option to have hreflang on your site and re-submit the sitemap to GSC.

Pages that have those numerical parameters at the end are included in the sitemap?

No, I don't see the URL with that parameter in the sitemap. Please check screenshot attached.

Why I can't see all previous support messages?

Do you mean the chat message? That ticket is not available on the support forum. You can check in your mailbox. There should be a transcript email of the chat support session sent to your address.

Look forward to your reply.
Thanks

Sitemap XML - Piero Annoni 2024-02-21 15-55-15.png
February 21, 2024 at 9:29 am #15326279

pietro-giaocmoA

Ok, then I will re_enable it, can you suggest which of the two option choose? (see screenshot).
Second question, should I re-submit the sitempa using RankMath or you suggest other methods?

Could you also explain the meaning of the 1/1 that you are pointing with an arrow? 🙂

Btw, I found the support that your collegue was referring suggesting to disable the SEO option, you can see it here: https://wpml.org/forums/topic/google-site-indexing-done-in-english-when-default-language-is-french/#post-12636439

and this is the text (reply ##12647505:
<<<Hi Andreas
the last attempt was the right one : disabling the SEO options (display of other languages in Head section) worked. Gradually, French entries are replacing the English ones on Google...
Thanks for your help. >>>

Thank you

WPML_SEOoption_B2024-02-21 081212.jpg
February 21, 2024 at 9:51 am #15326461

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

can you suggest which of the two option choose?

Please select the first one "As early as possible".

should I re-submit the sitemap using RankMath

Yes, you can use the sitemap of RankMath and submit it to GSC.

Could you also explain the meaning of the 1/1 that you are pointing with an arrow?

That means I only see one URL hidden link and there is no parameter "?1859" in your current sitemap. That's why I think the URL with the parameter in your screenshot is an old URL.

Btw, I found the support that your collegue was referring suggesting to disable the SEO option

According to the ticket content, I don't see my colleague suggested disabling that option. It's a workaround/trying step of the user on their site.

Thanks.

February 21, 2024 at 9:53 am #15326479

pietro-giaocmoA

ok thank you, I will preceed as suggested hioping to solve part of the issue.
In case would you be available for further private support?

February 21, 2024 at 10:06 am #15326720

pietro-giaocmoA

The main issue is still present, I have over 70 IMPORTANT MAIN web site pages that are listed in the "redirected" area in GSC.
Could you please help me understand why? there is no redirection rule active whatsoever.
see attachment

Wrong RedirectedPages2024-02-21 110355.jpg
February 22, 2024 at 1:56 am #15330893

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi,

Yes, I don't see any redirection of those pages (URLs). For example:
hidden link

I'm using a redirect checker tool to check the redirection of this page but don't see that hidden link
please see the screenshot attached.

I suggest you contact GSC support and ask them why they see your URL is redirected but we don't see that from our end and with a third-party tool.

Look forward to your reply.
Thanks

Redirect Checker | Check your Statuscode 301 vs 302 2024-02-22 08-51-48.jpg

The topic ‘[Closed] canonical url added by WP;ML cuasing redirects issue?’ is closed to new replies.