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Supporter timezone: Europe/Madrid (GMT+01:00)

This topic contains 13 replies, has 0 voices.

Last updated by Carlos Rojas 10 hours, 55 minutes ago.

Assisted by: Carlos Rojas.

Author Posts
October 30, 2025 at 4:32 am #17531085

ehaitech-marketing-consultant-

Background of the issue:
I am trying to translate the call content of the product aggregation page using WPML. The specific page I am working on is hidden link. I need help with the site hidden link.

Symptoms:
I am experiencing issues with translating the call content of the product aggregation page.

Questions:
How can I translate the call content of the product aggregation page using WPML?

October 30, 2025 at 3:57 pm #17533492

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hello,
Thank you for contacting us

1.- Could you describe what you mean by 'the call content of the product'? Can you share a screenshot where this content can be seen?

2.- Please increase the WP memory Limit. Minimum requirements are 128Mb: https://wpml.org/home/minimum-requirements/
You can add this to wp-config.php to increase WP memory:`

/* Memory Limit */
define('WP_MEMORY_LIMIT', '256M');

- Add it above the line /* That's all, stop editing! Happy blogging. */

You can double-check the WordPress memory limit in WPML -> Support

3.- Last but not least, update the WPML plugins in Plugins -> Add new -> Commercial tab. The latest WPML version is v4.8.4

Looking forward to your message.
Regards,
Carlos

October 31, 2025 at 1:02 am #17534634

ehaitech-marketing-consultant-

Yes, I have backed up. I can give you the login to the website. The translation location cannot be found

October 31, 2025 at 10:17 am #17535412

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

Please answer the first point in my previous message so I can understand what you mean by 'the call content of the product'

November 2, 2025 at 3:37 am #17537796

ehaitech-marketing-consultant-

For example, en page:hidden link
After translation to cn:hidden link

problems:the main content and the pictures were disappear. Our team want to translate the whole page successfully from English to Chinese

V1.png
P2.png
P1.png
November 3, 2025 at 9:49 am #17540076

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you very much for your message, this time I was able to understand and reproduce the issue.

Please share the access credentials to the site in your next message, which I have set private. This way, I will be able to check the configuration and try to isolate the cause of the issue.

Confirm you have created a full site backup that you can restore if necessary.

Looking forward to your message.

November 4, 2025 at 10:58 am #17544939

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Thank you for sharing the credentials requested.

Please update the outdated plugins and themes that appear in this link: hidden link
The outdated functionalities can cause conflict in the code.

November 4, 2025 at 11:03 am #17544952

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Once the plugins and themes are up-to-date, edit the category we are using as a reference (hidden link) -> Save the category -> Translate it and double-check if the issue has disappeared.

November 5, 2025 at 9:36 am #17549019

ehaitech-marketing-consultant-

We completed it as required, but the text content of the product page still cannot be translated.

November 5, 2025 at 10:49 am #17549326

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Please add the translated texts to the category in chinese: hidden link

November 6, 2025 at 3:20 am #17551978

ehaitech-marketing-consultant-

Is there a way to be automatically translated and recognized by wpml? We have more than 40 pages, and each page has many blocks to add translation

November 6, 2025 at 10:14 am #17552984

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi there,

Yes, to automatically translate this taxonomy, you need to add it to the content and translate that content automatically. In this FAQ you can read the guide on how to do it: https://wpml.org/faq/how-to-translate-all-taxonomy-terms-at-once/

November 7, 2025 at 1:29 am #17555829

ehaitech-marketing-consultant-

Can you help us adjust the operation directly? My colleague tried this method but it still didn't work. Because of the time difference, our team needs to wait for a long time every time. You can directly translate it to us after it is successfully translated. Our website is backed up

November 7, 2025 at 9:27 am #17556434

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+01:00)

Hi,

Did your colleague try with already translated taxonomies or with untranslated ones?