Intalling WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to see the WPML plugins in the installed plugins section after downloading and activating them via the OTGS Installer. Additionally, the client was unsure where to insert the WPML key on their website.
Solution:
We resolved the issue by deactivating and removing the OTGS Installer plugin, which might have been blocked by a security feature on the client's site or server. We then manually uploaded and activated the WPML Multilingual CMS core plugin version 4.7.3. The client can now proceed to set up WPML using the setup wizard located in WPML -> Setup.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.

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Tagged: Bug

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Last updated by Itamar 3 weeks, 3 days ago.

Assisted by: Itamar.

Author	Posts
April 14, 2025 at 1:18 pm #16929659
ansonL-3	Background of the issue: I'm trying to add WPML to a new website. I downloaded the OTGS installer and uploaded it on the website. I also registered this website with my WPML account on your platform and it generated a key. I opened the OTGS installer and could see the list of all the available plugins. I tried to install WPML Multilingual CMS, String Translation, and WooCommerce Multilingual & Multicurrency plugins. I selected them, checked the activate after download box, and pressed download. Symptoms: There were loading messages after which it said downloaded/activated but I still don't see these plugins in my installed plugins section and don't see a place where I can insert the WPML key. Questions: Why don't I see the WPML plugins in my installed plugins section after downloading and activating them? Where can I insert the WPML key on my website?
April 14, 2025 at 1:36 pm #16929846
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
April 15, 2025 at 8:16 am #16932341
ansonL-3	Hello! I clarified about the backup and we have them automatically set up every night. Which email can I include to give you administrative access to the website? Thank you!
April 15, 2025 at 11:59 am #16933904
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, You can put any random email address. Something like wpml@your-domain.com is fine with us. What we need is the username and the password. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Regards, Itamar.
April 16, 2025 at 8:52 am #16937293
ansonL-3	Hello Itamar, Were you able to find the issue? Thank you!
April 16, 2025 at 10:13 am #16937728
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. You have shared with me access to a regular user. I can't access the WordPress admin. I only get the WooCommerce My Account screen. Please see the attached screenshot. I must have access as an administrator user. Please change my user to an administrator role and let me know once it is done. Thanks, Itamar.
April 16, 2025 at 11:32 am #16938315
ansonL-3	Hi, I shared with you access once again. You have the administrator role. The password is the same as I shared with you prior and the username is wpml_support Please let me know if it works!
April 16, 2025 at 12:43 pm #16938848
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I fixed this issue on your site. You can now proceed to set up WPML using the setup wizard in WPML -> Setup. It is unclear to me, but it seems something was wrong with the OTGS Installer plugin on your site. It could also be that some security feature on your site or server blocked the installer plugin. I deactivated and removed the OTGS Installer plugin. Instead, I uploaded the WPML Multilingual CMS core plugin version 4.7.3. Activating it worked. You can now continue setting up WPML. Please see the attached screenshot. Please let me know how it goes. Thanks, Itamar.