Background of the issue:
I updated the following WPML components: WPML Multilingual CMS from version 4.6.15 to 4.7.2, WPML String Translation from version 3.2.18 to 3.3.2, and WPML SEO from version 2.1.0.1 to 2.1.1. These updates were made this afternoon around 4:30 pm (Lisbon time).
Symptoms:
Since the updates, my site hidden link is down.
Questions:
How can I resolve the site downtime caused by the WPML updates?
Welcome to the WPML support forum. Before passing this thread to my colleague, I would like to share some suggestions and possible solutions for the issues you mentioned.
We hope you have enabled the WordPress Debug Mode on your site. Please share the WordPress debug.log (not WPML debug information) with us so we can collect more details on this. Refer to the following pages for instructions
To enable the WordPress Debug log, open your wp-config.php file of site root and look for define('WP_DEBUG', false);. Change it to:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
In this case, the errors will be saved to a debug.log log file inside the */wp-content/* directory. Please follow the steps to reproduce the bug and check if you are getting any errors or warnings related to WPML in the log file.
If you can paste your debug.log to http://pastebin.com/index.php and provide me with that link, it would be great! (This is the cleanest way because sometimes the logs are long and create a complete mess of discussion).
Please login to the site files via an FTP tool like FileZilla and rename the WPML plugin folder (path: *wp-content/plugins/sitepress-multilingual-cms*) and check if you can access the site backend or not.
