Logo Image Translate With Beaver Builder

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are working on a site under development and trying to translate a logo image using Beaver Builder.
Solution:
First, we removed the language file named

admin_texts_theme_mods_bb-theme-child-es_ES

from the directory

public_html/wp-content/languages/wpml

. Please check if the issue is resolved on your staging site. If the logo still appears incorrect, follow these steps:
1. Go to WP > Appearance > Customize > Header > Header logo and select the correct Spanish image.
2. Translate the logo using the string translation available at WPML String Translation.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

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Last updated by gustavoH 1 week ago.

Assisted by: Kor.

Author	Posts
March 25, 2025 at 2:48 pm #16858535
gustavoH	Background of the issue: I am working on a site under development and trying to translate a logo image using Beaver Builder. Symptoms: See video in link. Questions: How can I translate a logo image using Beaver Builder with WPML?
March 27, 2025 at 2:02 am #16865957
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. It looks like you've left out the video link. But anyway, please try translating the logo using the Media translation https://wpml.org/documentation/getting-started-guide/media-translation/ and let me know if it works for you.
March 27, 2025 at 3:53 am #16866028
gustavoH	Here is the video link: hidden link
March 27, 2025 at 5:54 am #16866059
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
March 27, 2025 at 11:02 am #16867796
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. The website that I'm looking at looks broken hidden link and could you please check? Also, I'm seeing the Spanish logo on the Spanish language and the English version on the English language page.
March 27, 2025 at 11:15 am #16867931
gustavoH	hidden link hidden link It should work fine on the English but not in Spanish. The about us page is the only one I've worked on so far.
March 27, 2025 at 2:47 pm #16869132
gustavoH	Not sure if my previous message sent... I have another issue with the media translation plugin: hidden link New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/issue-with-the-media-translation/
March 27, 2025 at 3:19 pm #16869313
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked the page here hidden link and the logo is showing the translated version without issues as shown in the attached screenshot. I suspect some cache-related issue and could you please check on your end? As for the media translation issue, I've split the ticket here https://wpml.org/forums/topic/issue-with-the-media-translation/ so that we could follow up.
March 28, 2025 at 10:51 am #16872187
gustavoH	HI Kor, Can you show me how to fix the caching issue? I messaged the beaver builder technician as well and showed me where to do it but it's still not sticking. See video: hidden link
March 28, 2025 at 11:35 am #16872569
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you try this with another browser and see if it works? I suspect this is a browser cache related issue.
March 28, 2025 at 12:08 pm #16872688
gustavoH	I've tried in firefox, chrome, and safari. Issue persists. hidden link
March 28, 2025 at 2:17 pm #16873416
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Are you working on the site? because it looks broken now. Also, I've deactivated the WP Rockets plugin temporarily.
March 28, 2025 at 2:20 pm #16873433
gustavoH	Sorry, yes in the meantime I'm trying to mannually recreate the header if there is no solution possible. I turned the original header on now. You should see it
March 28, 2025 at 2:37 pm #16873482
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. It still looks broken here as shown in the attached screenshot. I've check your other ticket https://wpml.org/forums/topic/issue-with-the-media-translation/ while waiting for you to fix this.
March 28, 2025 at 2:43 pm #16873508
gustavoH	hidden link