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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 0 replies, has 1 voice.

Last updated by Dražen 21 hours, 33 minutes ago.

Assisted by: Dražen.

Author Posts
March 27, 2025 at 11:37 am

pamelaW

Background of the issue:
I am trying to translate a product originally in Finnish using WPML. I have translated the product, and I have also translated the permalinks in WooCommerce Multilingual & Multicurrency.

Symptoms:
The translated product cannot be viewed and results in a 404-error.

Questions:
Why does the translated product result in a 404-error?
How can I fix the 404-error for the translated product?

March 27, 2025 at 12:28 pm
March 31, 2025 at 6:57 am #16877563

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for the patience.

Please let me know if it is safe to disable plugins and switch themes on the current website, if not and it is production, please provide the staging site if possible, so we can check it out further. I have enabled private reply.

Let me know.

Thanks,
Drazen

April 2, 2025 at 12:30 pm #16886962

pamelaW

Hi, do you have any news for me?
Kind regards,

Pamela

April 2, 2025 at 1:05 pm #16887187

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Pamela,

please check my last reply above and let me know.

I am waiting for your feedback so we can continue on the next step.

Regards,
Drazen

April 2, 2025 at 1:46 pm #16887411

pamelaW

Hi,
Yes, you can do it right now.
And here is also a video explaining my the problem: hidden link

Coming Webshop-page hidden link, but product groups cannot be viewed (in English only one product, so there is only one category in English):
English: hidden link
Finnish: hidden link

Product in Finnish, there is a translation but you cannot view it due to this problem:
hidden link

April 2, 2025 at 1:47 pm #16887412

pamelaW

An Image of the problem

April 2, 2025 at 2:34 pm #16887594

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

I checked, and this is not an issue related to WPML. If you disable WPML you can see same issue happens, and your category is not opening.

This due you have set the same slug for your Product category base and Custom base, it causes issue with WordPress.

hidden link

I advise not using same slug acrros your website, as WordPress requires unique slugs.

Hope this helps.

Regards,
Drazen

April 2, 2025 at 2:59 pm #16887745

pamelaW

Hello!
a thank you a lot! Really sorry that I mixed it up with identical slugs... it was so easy to correct and now all permalinks are rocking again!

Would you please delete all videos, images and permalink from this chat.

And have a great day!

Kind regards,

Pamela

April 2, 2025 at 3:02 pm #16887751

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello Pamela,

thanks.

I have removed the image, and links are private and can be seen by support and you.

Have a great day too!

Regards,
Drazen

April 3, 2025 at 6:12 am #16889796
pamelaW

Hi, I'm back again. One additional question regarding the product URL:
The default language is still Finnish 🙂 and here is an example of a product URL:
hidden link

in English:
hidden link

Is there still a conflict with the Product category base and Custom base: In English the product url has "standardi-tuotteet" still in Finnish though it is translated. (Images attached)

On the Finnish product page hidden link, all breadcrumbs links are working. On the English product page hidden link only socket is working, but the "standard products" is not working due to this problem.

Hope you still have time to help me!

Kind regards,

Pamela

New threads created by Dražen and linked to this one are listed below:

https://wpml.org/forums/topic/split-in-english-the-product-url-has-finish/

wpml-url-2.png
wpml-url-1.png
April 3, 2025 at 6:17 am #16889877

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for getting back.

We limit 1 issue per ticket to keep things clear. This will help other users with similar problems to find solutions when searching the forum.

I have opened a new ticket for you and will check and debug issue further there:
- https://wpml.org/forums/topic/split-in-english-the-product-url-has-finish/

I suggest we close this ticket.

Regards,

Drazen