Problem: The client was unable to open the Advanced Translation Editor (ATE) from the editor pen after updating to a new version of WPML and WordPress. The error message indicated that WPML tried to translate the page three times and failed. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML > Translation Dashboard. 2. Use the top filter to select 'All Translation Status' and click 'filter'. 3. Locate 'Luettelot', select it, and send it for translation by assigning it to 'Myself'. 4. Go to WPML > Translations, find the item, and click 'translate'. 5. This action should open the Advanced Translation Editor, allowing the client to complete the translation. 6. Repeat the process for all other languages. 7. After these steps, clicking the pencil icon next to the page in WordPress Dashboard > Pages should now work. For more detailed guidance, please visit Translating Your Contents.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are using the Kadence Theme with the Form (Adv) block for a contact form, which is translated using ATE. While the form sends emails on the original language page, it does not send emails on the translated contact page. You suspect that the XML file might need an update. Solution: The issue was that some custom fields in the form were incorrectly translated to Finnish (FI), but they needed to remain in English (EN). We updated the form translation and adjusted these terms back to English. Now, the form should work correctly in Finnish.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needed help translating checkbox options in Kadence Form (adv) using WPML. Solution: We recommended the following steps: 1. Ensure that the WPML String Translation plugin is activated. 2. Add the following XML configuration in the WPML >> Settings > Custom XML Configuration section:
3. Make a small change in the default language page to reload the translation. 4. Edit the secondary language page in Advanced Translation Editor to translate the radio and checkbox labels.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client reported an issue where the product URL in English still showed parts in Finnish, despite being translated. Additionally, there were PHP warnings related to file access restrictions due to open_basedir settings on the server. Solution: 1. We initially attempted to debug the issue and requested a staging site or a duplicator copy from the client to safely investigate the problem further. https://wpml.org/fr/faq/provide-supporters-copy-site/ 2. After initial checks, we escalated the issue to our second-tier support for deeper investigation. 3. We suggested the client ask their hosting provider to disable the open_basedir restrictions in the PHP settings to see if that resolves the permalink translation issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are experiencing a 404 error when trying to view a product translated using WPML in Finnish. The issue arises even after translating the permalinks in WooCommerce Multilingual & Multicurrency. Solution: The 404 error is not directly related to WPML. If you disable WPML, you will notice that the same issue persists because you have used the same slug for your Product category base and Custom base in WordPress settings. This duplication causes conflicts within WordPress as it requires unique slugs for proper functionality. We recommend changing one of the slugs to ensure they are unique. You can adjust your permalink settings by visiting your WordPress dashboard and navigating to the permalink options at https://sh-teksor.fi/wp-admin/options-permalink.php.
If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: You are trying to translate the Kadence Advanced Form (Adv) block using WPML, but the translations are not visible in the Advanced Translation Management (ATM) or among the strings. Solution: First, ensure that the issue is due to the compatibility of the Kadence Blocks with WPML by checking our errata page at https://wpml.org/errata/kadence-blocks-new-blocks-are-not-compatible-yet/. If the issue matches, follow these steps: 1. Navigate to WPML > Settings > Custom XML Configuration. 2. Add the following XML configuration:
3. Click the Save button. 4. Edit the form and click the Update button. 5. Translate the form again. This should resolve the issue, allowing you to see and manage the translations in WPML.
If this solution does not apply to your case, or if it seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are encountering an error message related to the String Translation table on your site, specifically involving the 'wpml_string_table_ok_for_mo_import' key in the '_options' database table. Solution: First, delete the 'wpml_string_table_ok_for_mo_import' option from your database to hide the notice. Next, navigate to the WPML → Languages page. This action should automatically recreate the option. If your WPML tables are correct, this should resolve the message. However, if the error persists, it indicates that further database patching might be necessary. Please ensure to back up your database before making any changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
