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Supporter timezone: Asia/Jerusalem (GMT+03:00)
Tagged: ATE
This topic contains 3 replies, has 1 voice.
Last updated by ronaldT-5 21 hours, 27 minutes ago.
Assisted by: Itamar.
Author | Posts |
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March 20, 2025 at 12:58 am #16837693 | |
ronaldT-5 |
Background of the issue: Symptoms: Questions: |
March 20, 2025 at 12:59 am #16837709 | |
ronaldT-5 |
Actually, the exact page is hidden link |
March 20, 2025 at 12:04 pm #16839848 | |
Alejandro Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00) |
Hello! What you are experiencing is caused by a "different job ID" assigned in the database than the one from the "edit" of the translation. This could happen for many reasons: server-side cache, query caching, changes made in the background via cronjobs (not necessarily visual changes, but changes in the database) and many more scenarios. Here's the thing, the translations are done by "sessions" ("Translation Jobs") and these sessions finish when you click the complete button. You can edit it right away and it will still work and update everything because there hasn't been any change, thus the last session is still the same as before OR because you maybe fixed a typo on that page and the system created a new session (Translation Job). When you make a change to anything in your page, whether it's visual or not, that will require a different session on your end and that means that in those cases you should send it again to translate. It's Probably faster to do in WPML > Translation Management, once you send it there you can open it either in WPML > Translations or from the page as you did before. Thanks to this support Ticket I'll try to see if we can improve this workflow to make it smoother 🙂 I can't promise anything at the moment But I'll give it a try since we're always looking for ways to improve. Regards, Alejandro Sanchez |
March 27, 2025 at 8:29 pm #16870449 | |
ronaldT-5 |
Yes, it sure would be great if you guys can improve upon it. >It's Probably faster to do in WPML > Translation Management,< What other ways are there? |
March 30, 2025 at 7:20 pm #16876958 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I'll continue to help you with this issue. Please give me access to your site so I can see this problem when translating this page: hidden link. I'll also consult with Alejandro about it. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy |
March 31, 2025 at 7:21 am #16877630 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, and thanks for the access details. When I checked the Lanaudiere Home Alarm System page, I could see that its translation into French was 100% complete. Please see the attached screenshot. What are the steps I need to take to see this problem? Thanks, |
March 31, 2025 at 2:39 pm #16879963 | |
ronaldT-5 |
I suggest you read my initial post. See the screenshot below and tell me why the translation is the same as the source text. |
April 1, 2025 at 7:27 pm #16884473 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Thanks. I checked the issue on your site by editing the translation of this page. "After making changes in ATE, I notice that sometimes those changes do not show up in the translated page." I was unable to see this problem. But you also wrote it happens sometimes. I could see the problem with the media text in the screenshot. I've escalated this issue to our second-tier supporters and await their reply. I appreciate your patience. |
April 1, 2025 at 8:07 pm #16884673 | |
ronaldT-5 |
Thanks, although I was already talking to 2nd tier support earlier. |
April 1, 2025 at 8:13 pm #16884702 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, I'm in contact with Alejandro, the second-tier supporter who replied to this ticket. He is involved in the escalation process. Regards, |
April 9, 2025 at 4:18 pm #16915038 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00) |
Hi, We are still checking the following problem. When editing the French translation of hidden link">this page with the Advanced Translation Editor, some images show twice. And some images show French on the English side. Please see this screenshot. Please allow me to take a copy of your site to investigate this issue. I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree. Regards, |
April 9, 2025 at 6:54 pm #16915723 | |
ronaldT-5 |
Yes, I agree! |