This thread is resolved. Here is a description of the problem and solution.
Problem: You are using the WPML plugin on your site and have encountered an issue where the search results display correctly in English (in 3 columns), but in Greek, they display only in one column. Solution: This issue appears to be a compatibility problem with your theme. The grid design that works in English does not initialize on the translated Greek page. We recommend contacting the theme's support team or developers to inquire if the theme is compatible with WPML. If it is not, suggest that they join our Go Global program, where our Compatibility developers will assist in making their product fully compatible with WPML at no cost.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Background of the issue:
I am using the WPML plugin on my site hidden link. I have the Search & Filter plugin, and I want the search results to display in 3 columns.
Symptoms:
In English, the search results display in 3 columns as desired, but in Greek, they only display in one column.
Questions:
Can you help me fix the column display issue in Greek?
I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I've checked your Website and performed a search in both languages and it looks fine. I'm able to see 3 columns for both languages as shown in the attached screenshot. Did you sort it out yourself?
I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
I've checked and it looks like a compatibility issue with the Theme. This grid design here hidden link is created from the theme. However, on the translated page here hidden link , the grid is not initialized.
I recommend that you get in touch with the support team/developers of that theme and ask them if the theme is compatible with WPML.
If the plugin is not compatible, I'd recommend that they join our 'Go Global' program (https://wpml.org/documentation/support/go-global-program/) where our Compatibility developers will help them make their product 100% compatible with WPML for free.
