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Supporter timezone: America/Lima (GMT-05:00)

This topic contains 0 replies, has 1 voice.

Last updated by Andreas W. 1 day ago.

Assisted by: Andreas W..

Author Posts
December 12, 2024 at 2:20 pm #16508255

kevinK-58

Background of the issue:
I am trying to translate automatically the whole site using WPML, but it only translates 8 pages. The rest of the site won't translate. The issue can be seen at hidden link.

Symptoms:
WPML doesn't translate the entire site, only 8 pages are translated.

Questions:
Why does WPML only translate 8 pages?
How can I ensure the entire site is translated automatically?

December 12, 2024 at 2:58 pm #16508538

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

While one of my teammates addresses your ticket, I'd like to share some initial debugging steps with you.

What status do you see for the other pages? Do you have enough credits assigned to your site?

For guidance on how to assign and transfer automatic translation credits to your sites, please refer to this link: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.

December 19, 2024 at 8:49 am #16528757

kevinK-58

Why do you WMPL not help me?

It's for a client and they get angry because they have to wait to long!

December 19, 2024 at 8:52 am #16528759

kevinK-58

Status on the pages is fine. Only i cant do any translations at the moment. I have enough credits.

Debugging: I already posted that in de beginning.

Please help.

December 21, 2024 at 5:58 pm #16536879

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I'm happy to offer to take a closer look.

I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.

The required fields are below the comment section when you log in to leave the next reply. The information you provide is private, meaning only you and I can see and access it.

IMPORTANT
Please be sure to back up the site and database before granting us access.

If you can't see the "wp-admin / FTP" fields, your post and site login details will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.

If you are not able to provide such a copy of the website for testing, please let me know on this ticket.

The private reply form looks like this:
hidden link

The next time you reply, click on "I still need assistance".

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We are not allowed to access any credentials that were not specifically submitted on this ticket in the private response form.

Best regards
Andreas

December 24, 2024 at 9:30 am #16543128

kevinK-58

I dont have a staging website. So you can try it on the normal website.

December 24, 2024 at 12:02 pm #16543612

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

The provided password for this user account seems not to be correct.

Please verify the provided cedentials and leave me a comment on this ticket once access is granted.

If you would like to create a new user account for me you can use this e-mail:

andreas.w@onthegosystems.com

The private reply form is enabled again.

January 7, 2025 at 11:57 am #16569360

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

I am able to log in now, but the user account appears to be a "Subscriber" account.

Please change the user rights to "Admin" and leave me a comment on this ticket once you are done with this task.

January 13, 2025 at 8:54 am #16586974

kevinK-58

I have change the user account. You have fully acces now.

January 14, 2025 at 2:09 pm #16593346

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I ran a few of the WPML troubleshooting options on your site (see screenshot) and this solved the issue.

More details:
https://wpml.org/documentation/support/wpml-troubleshooting-options/

Best regards
Andreas

wpml troubleshooting.jpg