WPML on Website does not show credits

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where WPML shows no credits for automatic translation despite having credits on your account, the likely cause is improper registration of WPML on your site.
Solution:
We recommend you unregister and then re-register WPML on your site by following these steps:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup.
6. Copy the new key, paste it into the input box on your site, and press the Register button.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

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Tagged: Credits

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Last updated by Noman 2 weeks, 3 days ago.

Assisted by: Noman.

Author	Posts
January 13, 2025 at 2:56 pm #16589070
nicolaC-36	Background of the issue: I am trying to use WPML on my website hidden link to translate content. I have credits on my WPML account and on the website. Symptoms: When I attempt to translate, it shows no credit and displays the message: 'You don't have enough credits to translate automatically. Contact the website's owner to request more credits.' Questions: Why does WPML show no credits when I have them on my account? How can I resolve the issue of WPML not recognizing my credits?
January 13, 2025 at 3:30 pm #16589364
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting WPML Support. This type of issue usually happens when the WPML is not registered properly on your site. Could you please delete the existing site key and create a new one by following below steps: 1. Login to your WPML.org account >> Go to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Login to your site and go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if that link exists. 4. Then click the Register WPML link. 5. Click the Get a key for this site link. 6 It will generate the Key for your site and you can also assign the credits using that popup. 7. Copy the key, and paste it back into the input box, and press the Register button. Please let me know if this resolves the issue or if you need further assistance with this issue. Thank you
January 13, 2025 at 4:02 pm #16589640
nicolaC-36	Thanks for your reply. No it is still not working. I did the steps you wrote me.
January 13, 2025 at 4:10 pm #16589789
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for trying those steps. To take a closer look at this issue, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue. Your next answer will be private, meaning only you and I can access it. === Please backup your database and website === ✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential. ✙ Could you please confirm how many credits have been assigned to this site? Thank you
January 13, 2025 at 4:23 pm #16589935
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thanks for providing the login details. The login info is not working for me as you can see in the attached screenshot. Could you please provide me working login so that I can debug this issue. Thank you
January 13, 2025 at 6:57 pm #16590428
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I logged into your site and checked the prepaid credits under WPML >> Translation Management > Tools, where it showed 24,012 credits. Upon reviewing our internal system, I noticed 12,012 credits were stuck, which I’ve now assigned to your site. The total now shows 36,024 credits, and the automatic translation button is visible in the Advanced Translation Editor, as shown in the attached screenshot. Could you please check and confirm? Thank you for your cooperation