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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to update a photo on the English version of a page, but the changes are not reflecting, and the page displays an incorrect image. The correct version appears on the Indonesian page.
Solution:
First, verify the default language in which the product was created. If English is the default language, you should be able to edit and change the image directly in the English admin. If Indonesian is the default language, you will need to use the WPML Media addon to manage and synchronize media for translations. Detailed guidance on using this addon can be found in our documentation: WPML Media Translation.

If this solution does not apply because it might be outdated or not suitable for your specific case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic contains 1 reply, has 0 voices.

Last updated by Dražen 2 months, 1 week ago.

Assisted by: Dražen.

Author Posts
November 19, 2024 at 11:05 pm #16421840

francoL-5

Background of the issue:
I am trying to change a photo on the English version of a page, but it won't update. The correct version is on the Indonesian page. Here are the URLs: hidden link and hidden link.

Symptoms:
The English page does not update with the new image. Instead, it shows another bike that I need to remove.

Questions:
Why won't the English page update after making changes in the admin?
How can I remove the incorrect bike image from the English page?

November 20, 2024 at 7:35 am #16422463

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

what is the default language in which this product is created? Looks like English your default language. If so you can edit and change image.

If IN is your default language of product, then you can use and change photo for 2nd language via WPML Media addon as explained in our docs:

- https://wpml.org/documentation/getting-started-guide/media-translation/

Regards,
Drazen