Thanks for contacting WPML forums support. I'll be glad to help you today.
Please click on the "Gear" icon to open the translation editor. If the editor doesn't open, please share a screen-recorded video while reproducing the issue.
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated.
Your answer will be private, meaning only you and I can access it.
❌ Please backup your database and website ❌
✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. Please try the following steps:
1- Go to your WPML-> Account-> Sites
2- Delete the key for this site
3- Go to your Dashboard-> Plugins-> Add New-> hidden link">Commercial tab
4- Click "Unregister WPML from this site"
5- Register WPML
6- Click on "Get a key for this site". A new page will open, and the auto-generated key will appear.
7- Copy and paste the key into the "Site Key" input box.
8- Click the "OK" button.
After that, please go to WPML-> Languages-> Edit Languages, and map the languages correctly.
Hello
I followed the guided steps but it's not working
I can't choose mapping (see screenshot)
also, it's showing a blank page when I access Translation Management (hidden link)
To enable it, open your wp-config.php file and look for the following line:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings, which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then, please go to WPML-> Translation Management and check if errors were saved to the debug.log log file inside the /wp-content/ directory.
It would be great if you could paste your debug.log to https://pastebin.com/ and provide me with that link.
I installed a local copy of your site to debug the issue. I found that it had been moved or copied before, which caused the issue.
After copying/moving a site, you should see a blue banner in the dashboard to select if the site is copied or moved. Kindly check this guide.
The banner didn't appear on your site because the "IZW K Custom Expand" plugin removes the dashboard notices. I deactivated this plugin for a moment to see the banner and select that it's a copy.
I also noticed the following on your site:
1- WPML plugins are not the latest version, so please update them.
2- You use ACF without the ACF Multilingual plugin, so please install it.
After updating WPML plugins, please try to translate a post and check if it will work correctly.
