I added 38707 credits assigned to my website on WPML dashboard but still getting an error when trying to translate with the automatic button: hidden link
b) When you have added the automatic translation credits?
c) Please visit https://wpml.org/account/
and WPML>>Translation Management>>Automatic Translation tab of your site dashboard, and check whether the translation credits are showing for you or not.
d) Have you migrated the site from one server to another recently?
b) I added it yesterday, I tried to use the automatic translation on the editor again, but it doesn't work. ("You need more automatic translation credits to translate this content. Please contact the Translation Manager of this site to ask for more credits.")
c) Yes, I can see the credits assigned to my website.
d) Yes I migrated the changes we did on the staging version to the prod version on the main domain, but I'm not sure it's related to it, cause it's still the same domain.
Thank you for the details. Please try the following steps and check if there is any difference in result. These steps will help us to refresh the current translation jobs.
1) Visit WPML>>Translation Management Dashboard
2) Choose the Posts/Pages you want to translate or update the existing translations
3) Send it to Translation Basket
4) Visit WPML>>Translation Management>>Translation Basket
5) Send it for translation, by choosing yourself as a translator
6) Visit WPML>>Translations queue and translate the page by clicking the *Translate* button
These is the same steps I already did, these steps work well and have no issues until I'm trying to use the Translate automatically" button in the WPML translation editor, see screenshot here: hidden link
It seems like a bug... not sure why it's happened, I'm not a new user, I already used this button a lot of times a few months ago to translate automatically and it works well, but now there is an error without a real reason...
Thank you for the feedback. Does it happen with multiple pages/posts?
Please fill in the private details fields after a full site backup{mandatroy}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies.
Thank you for the login information and staging site. I can reproduce the issue in your staging site and now consulting with our team for an expert opinion. We have a couple of questions.
1) When you have purchased ATE credits for the last time
2) Please visit https://wpml.org/account/ and let us know how much Automatic Translations Credits are showing in the *Credits available* section
I am checking over this issue, and I would suggest following the below steps:
- Go to https://wpml.org/account/sites/ and delete the current site key
- Generate a new site key and add the site key accordingly to the site
- Once added, add the site key in the site and assign credits accordingly.
I think you want to add the credits to hidden link so if the above doesn't help, can you please go to WPML->Support->Troubleshooting and send me the screenshot?
