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Supporter timezone: Europe/Zagreb (GMT+01:00)

This topic contains 17 replies, has 0 voices.

Last updated by Dražen 1 day, 4 hours ago.

Assisted by: Dražen.

Author Posts
January 20, 2025 at 6:52 am #16611793

mohamedt-3

Sorry i forget to ask you about all sub taxonomy is not showing in the Elementor widget,

In this screenshot i have attached, you can see that the taxonomy ( Packages By Destination ) is displaying but the sub taxonomy not showing up.
There is product translated tours for all the sub taxonomy of ( Packages By Destination )

Best regards.

January 20, 2025 at 7:06 am #16611805

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

are you using the default Elementor widget or is this part of some plugin/theme?

Does the issue happen for translated content or the default language also?

Regards,
Drazen

January 20, 2025 at 11:26 am #16612888

mohamedt-3

Hello, this part of some plugin/theme
and the issue happen for translated content only

Regards.

January 20, 2025 at 12:12 pm #16613211

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

since you are using a theme that is not officially compatible, nor tested by us some issues may happen.

I can take a look, but in the end if it needs author collaboration you would need to contact them and ask to collaborate and join our program via nthe ext link:

- https://wpml.org/documentation/support/go-global-program/

I can take a look and try to help, please go to the next link set up WPML and your theme, and a few dummy tags and sub tags and create page with the same element widget, just a simple example of the issue so I can see and debugg it:

- hidden link

Regards,
Drazen

January 20, 2025 at 2:19 pm #16613951

mohamedt-3

Can you please make it easy for me to login with the login details you have to check it ?

January 20, 2025 at 2:42 pm #16614023

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am not sure I understand your reply, do you have any issues accessing?

If you click the link above you should be logged in to the website.

Regards,
Drazen

January 21, 2025 at 6:10 am #16616395

mohamedt-3

Hi, i can access the link but why you want me make an example from scratch, there is already a website have issue and you can check,
Why i need to install my theme and plugins and create all to make it same ?

Thanks.

January 21, 2025 at 7:52 am #16616645

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I need to check it on the new website, so I can confirm this is a bug and try to help and find a workaround since this is not an officially compatible plugin/theme and we might not be able to help further here and you would need to contact the author and invite them to compatibility program or use official compatible plugins/themes.

This is a way for me to try and help you, before concluding that the author needs to collaborate with our team in making it compatible.

I hope it makes sense.

Regards,
Drazen

January 22, 2025 at 10:28 am #16622175

mohamedt-3

Hello. i have set up WPML and theme, and a few dummy tags and sub tags and create page with the same element widget, just a simple example of the issue so you can see and debugg it:

hidden link

this page is translated to Czech, all sub taxonomy is translated and tours,

Best regards.

w3e.PNG
January 22, 2025 at 12:56 pm #16623012

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

thanks, I have checked and I can see this is an extra widget function added by the theme Havezic. I am afraid we are not aware of this theme, nor was tested by us nor can we adjust their theme code.

Please report this to the theme author, as they will need to adjust the code to fetch the correct translated taxonomies, and if they need our help and wish to become WPML compatible, they can join our GoGlobal program:

https://wpml.org/documentation/support/go-global-program/

Regards,
Drazen

January 22, 2025 at 1:55 pm #16623462

mohamedt-3

Hi, its getting hard every time you answer, dear can you please give me a simple answer, it will be fixed or not??
since you split my ticket i'm loosed between answers, i have never had hard support like that,
if its not working please refund, i can't lose more time making exams,

i have use WPML more then 8 years ago and i have contact your support many time for many different website, but this is the first time i see that you are trying to make me stop using WPML.

Regards,

January 22, 2025 at 2:00 pm #16623487

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

as I have informed you, there is not much we do here since the code is added from the theme that is not officially compatible with WPML. You need to follow my suggestion and report this to the theme author and if they need our help they can join our program and we will be glad to help them.

Regards,
Drazen

January 22, 2025 at 2:10 pm #16623639

mohamedt-3

Report this to the theme author will not fix the issue, you know that, and if the will decided to join your program that will takes time,

January 22, 2025 at 2:13 pm #16623649

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

I am afraid we can not debug and adjust the code from themes that are not officially compatible or are not collaborating with WPML, I have tried my best to check for a solution but where not able to find it.

As per our support policy please check with the theme author and if they are willing to collaborate we can work together and advise them on this issue.

This needs both sides and hope you will understand, not much we can do on our own in this case.

Regards,
Drazen

January 25, 2025 at 2:17 pm #16633615

mohamedt-3

i have contacted the theme author and that was the answer,

Dear mate,

It is possible that this is an issue with the Three Booking plugin conflicting with WPML. We will contact the plugin author or you can contact them here.

hidden link

Thanks.