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Supporter timezone: Africa/Cairo (GMT+02:00)

This topic contains 5 replies, has 0 voices.

Last updated by Osama Mersal 6 minutes ago.

Assisted by: Osama Mersal.

Author Posts
February 2, 2025 at 9:36 am #16659699

haiboZ

Background of the issue:
I am trying to display an English translation of a Chinese post on my website hidden link. The Chinese version displays correctly, but the English version does not.

Symptoms:
The English translation of a post shows an error message: 'This page doesn’t seem to exist.'

Questions:
Why does the English translation of my post show an error message?
How can I fix the issue with the English translation not displaying?

February 2, 2025 at 12:36 pm #16659907

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for contacting WPML forums support. I'll be glad to help you today.

Please make sure that the translated page is published, not a draft. In order to check that, please go to Pages-> All pages, switch the language using the top admin bar language switcher, and check the translated page.

Best regards,
Osama

February 2, 2025 at 12:50 pm #16659919

haiboZ

Hi Osama,

of course it"s published.

屏幕截图 2025-02-02 204652.png
February 2, 2025 at 1:27 pm #16659998

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your reply. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
Preferably to a test site where the problem has been replicated.

Your answer will be private, meaning only you and I can access it.

❌ Please backup your database and website ❌

✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical.

✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.

Best regards,
Osama

February 2, 2025 at 2:05 pm #16660027

haiboZ

Hi Osama,

the issue is now disappeared. I didn't do anything but created a new staging. Then I found the post is displayed correctly on both original and staging system. It's very absurd.
Would you still need to take a look at my system?
BR
Haibo

February 2, 2025 at 2:09 pm #16660030

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi Haibo,

It might be a caching issue if the issue disappeared without changing anything.

If the issue happens again, please let me know and share the access details so I can check.

Best regards,
Osama