[Waiting for user feedback] Translate content button disabled after WPML update (WooCommerce products)

Hello,

It seems the minimum server requirements are not met:
https://wpml.org/home/minimum-requirements/

Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.

Your current values ​​are:
PHP Memory Limit 1024 MB
WP Memory Limit 40 MB

To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.

Add this code to the wp-config.php file to increase WordPress's memory:

define ('WP_MEMORY_LIMIT', '256M');

Add this just before this comment:

// That's all, stop editing! Happy blogging.

The current values ​​can be viewed under WPML > Support > WordPress.

These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied automatically.

After adjusting the limit, try again to send the content to translation.

If this does not solve the issue, please let me know.

Best regards
Andreas

Do you see any issues at WPML > Support > Installer Support or at WPML > Support> ATE Error Log?

I'd like to request temporary access (wp-admin and FTP) to the website to investigate the issue further.

You'll find the necessary fields below the comment section if you log in to leave the next reply. The information you provide will be private, meaning only you and I will be able to see and access it.

IMPORTANT
Please be sure to create a backup of the website and database before granting us access.

If you don't see the "wp-admin / FTP" fields, your login credentials for the post and website will be set to "PUBLIC." Do NOT publish the information unless you see the required wp-admin / FTP fields.

The private reply form looks like this:
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When replying again, click "I still need assistance".

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Please note that we are required to request this information individually on each ticket. We are not permitted to access any login information that was not specifically provided in the private reply form for this ticket.

Please send me screenshots from:

1) WPML > Support > Installer Support after having clicked "Check now".

2) WPML > Support > Troubleshooting > Your Automatic Translation account id is.

The only odd thing I can see on the system is that the wpml.org site key of your site seems to be used for more than one site.

WPML must be re-registered after every website migration or after changing the domain or domain provider.

1) Go to https://wpml.org/de/account/websites/

2) If the site URL is already registered, delete it from the list.

3) Now enter the site URL again. This will create a new site key.

4) Click on "Show key" and copy it.

5) Enter the key under Plugins > Add New > Commercial (tab) to re-register WPML. If WPML is still registered here, unregister it first.

If the problem persists, please let me know.

If you still get the sitekey/ATE registration mismatch issue on WPML > Support > ATE Error log, then there might be an issue with your account.

The next step would be to escalate this issue to the second-tier support team for further review, but it would be really advisable that you first provide access to the site.

I would not take any changes on your site, but only create a local copy to investigate if the site is suffering from PHP or database errors that could be causing this issue.

The private reply form is enabled again.

Hello Adrien,

Without access to the site, it is sadly impossible for me to determine what is causing the issue with your Translation Dashboard.

Note that the Advanced Translation Editor's translation jobs pass through an external server, which runs our own system to handle credits, translation memory, and other site-related data.

I am escalating the issue to the second-tier support team to have them review your account.

Best regards
Andreas