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This topic contains 6 replies, has 2 voices.

Last updated by Andreas W. 1 year, 2 months ago.

Assisted by: Andreas W..

Author Posts
September 14, 2023 at 1:43 pm #14397635

marcialB

Hi there

When me make a simple change on a page, all the translations in the advanced translation editor are lost. This seems to be an issue that only appears on this certain website, in other cases we never had that before. I made a quick video showing you exactly what's going on: hidden link.

Do you know what might be going on?

Thanks

September 15, 2023 at 6:23 pm #14405177

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Thank you very much for reaching out about this issue.

Question, only if applicable:

Did you already merge this staging site with the live site, so that both sites share the translation memory?

https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/

Also, did you run already a test while using only the Avada Parent Theme and WPML without any further plugins or the child theme activated?

---

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to your staging site to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

The private response form looks like this:
hidden link

Next time you reply, click "I still need assistance."

Video:
hidden link

Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas

September 18, 2023 at 7:55 am #14409733

marcialB

We are testing right now and will update you tomorrow about our findings.

September 18, 2023 at 6:26 pm #14414919

marcialB

hi there
I've deactivated all plugins - except of the page builder plugins from avada and the backup plugin. I've tested again - sometimes it worked, sometimes it didn't. I made a video, where I started with some missing elements in the translation, but later on it worked again. Please have a look at it.
hidden link
Add elements, change one other and go to the translations, we've had the following cases:
- the translations were deleted
- the original language elements didn't show up
- the connected elements were disconnected and translations sometimes missing, sometimes not.
- the problem displays more often, when it's not the original language
- sometimes it worked fine...

I would like to send you the credentials.

September 19, 2023 at 6:31 pm #14423355

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I see your site uses a WP MEMORY LIMIT of 128M.

It could be that this is not sufficient.

Please revise WPML > Support > PHP for the current memory usage of the site and WPML > Support > WordPress for the current set WP MEMORY LIMIT.

Then edit the wp-config.php file inside the root directory of WordPress and change the line from:

define( 'WP_MEMORY_LIMIT', '128M' );

to:

define( 'WP_MEMORY_LIMIT', '256M' );

Now, revise if the setting was saved at WPML > Support > WordPress and test your translations again.

If the issue still persists, please take a backup of your site and database.

In this case, we might need to try the troubleshooting options at WPML > Support > Troubleshooting > Clean Up.

Best regards
Andreas

September 20, 2023 at 4:13 pm #14432259

marcialB

Hi there

I see, that WPML is saying that - but my Theme (avada) and wordpress (tools > website state) say 512 (see attached screenshot). So that can't be the problem. I would like to give you access to this staging site - so you can try different troubleshooting options.

Best,

Bildschirmfoto 2023-09-20 um 18.09.55.png
September 20, 2023 at 4:52 pm #14432541

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hallo,

Das ist der PHP-Speicher auf dem Server.

WordPress hat zusätzlich ein eigenes WP_MEMORY_LIMIT.

Könntest Du bitte die WordPress-Speichergrenze (WP Memory Limit) auf mindestens 256 MB erhöhen?
Deine aktuellen Werte sind:

PHP Memory Limit 512M
WP Memory Limit 128M

Du musst Dich dazu mit dem Server Deiner Website verbinden und die Datei wp-config.php in einem Text-Editor öffnen. Die Datei befindet sich im Stammverzeichnis von WordPress.

Füge diesen Code der Datei wp-config.php hinzu, um den Arbeitsspeicher von WordPress zu erhöhen:

define ('WP_MEMORY_LIMIT', '256M');

Fügen dies kurz vor diesem Kommentar ein:

// That's all, stop editing! Happy blogging.

Die aktuellen Werte lassen sich unter WPML > Support > WordPress einsehen.

Diese Einstellungen können direkt von Ihrem Hosting-Provider eingeschränkt werden. Daher empfehle ich, sich mit ihnen in Verbindung zu setzen und dort darum zu bitten, diese direkt zu ändern, sollten die Änderunge nicht direkt übernommen werden.

Sollten die Probleme nach Anpassung des Limit und erneuter Übersetzung der betroffenen Inhalte bestehen bleiben, dann schaue ich mir das gerne einmal auf dem Staging genauer an.

Mit freundlichen Grüßen
Andreas

The topic ‘[Closed] Advanced translation editor looses all translations’ is closed to new replies.