Advanced translator

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This topic contains 4 replies, has 2 voices.

Last updated by salvadorC-8 1 year, 11 months ago.

Assisted by: Mihai Apetrei.

Author	Posts
May 25, 2022 at 7:47 am #11300561
salvadorC-8	Suddenly some products translation stopped working through advanced translator, no error messages, just warning window and then W.PML tried to translate this page three times and failed. this does not happen with all products, I have tried to apply some of the solutions found in the support forum without success
May 25, 2022 at 11:21 am #11303787
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. This issue might be happening due to a recent update. Sorry for that. Can you please let me know if you had the chance to try the steps mentioned at the URL below? - https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ If that doesn't work, please also try this: https://wpml.org/forums/topic/ate-server-communication-forbidden-5/#post-11295981 or this: https://wpml.org/errata/wpml-triggers-a-migration-notification-banner-even-when-the-site-hasnt-been-migrated/ If none of those will work, we have another thing that you can try. One user reported that they fixed the issue with the following steps: - Go to WPML > Translation Management - Click on "Translators" - Check if your user is defined as a translator. If not, please configure it again. Please let me know how that goes and if you are now able to translate pages. Kind regards, Mihai Apetrei
May 25, 2022 at 2:43 pm #11306633
salvadorC-8	Thanks for your fast answer; This solution worked for me: - Go to WPML > Translation Management - Click on "Translators" - Check if your user is defined as a translator. If not, please configure it again. Now I have another problem: When I start the translation it tells me that I have no available credits in my WPML account I have bought 40K credits, but still not available, also the TAB "automatic translation" not work see attached. New threads created by Mihai Apetrei and linked to this one are listed below: https://wpml.org/forums/topic/split-advanced-translator-tells-me-i-have-no-credits-available/
May 25, 2022 at 4:54 pm #11308515
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there and thank you for the confirmation. I'm happy to hear that the initial issue was resolved. Per our Support Policy, we can handle only one issue per ticket. Continuing with one issue per ticket helps not only supporters to focus on one issue at once, but also enables other users to find solutions to their questions faster. I am creating a new ticket for you in regards to the new issue here: https://wpml.org/forums/topic/split-advanced-translator-tells-me-i-have-no-credits-available/ Also, can you please mark this current ticket as resolved? Thank you. Mihai

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.