Authors page translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is attempting to translate the authors page in English using WPML and String Translator on a DIVI theme with Yoast Premium. Although some parts of the page are translated, others are not showing up as translated despite being processed in String Translator.
Solution:
We recommend translating the template used for the authors page, as it appears to be created using DIVI. It's essential to ensure that all parts of the page are included in the translation process.
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Tagged: Documentation request

This topic contains 1 reply, has 0 voices.

Last updated by amarantaA 2 days, 19 hours ago.

Assisted by: Kor.

Author	Posts
February 10, 2025 at 5:01 pm #16688870
amarantaA	Background of the issue: I am trying to translate the authors page in English using WPML and String Translator. This is a DIVI theme, and I am also using Yoast Premium. I have customized these pages by creating a new page in the DIVI builder for each author in the blog. The issue can be seen here: hidden link Symptoms: Some pieces of the page are translated, but the rest that I have translated in the String Translator do not show up translated. I have purged the cache and used a private window, but the text is still not translated. Questions: Why are some translations not showing up on the authors page? How can I ensure all translations appear correctly on the page?
February 11, 2025 at 9:34 am #16690617
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for contacting us. I've checked your author page and it looks like it's created using DIVI. You'll need to translate the template if you're using one and I think it's best that I check your Website backend to see how it is created. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
February 11, 2025 at 2:11 pm #16692048
amarantaA	Thanks! You just gave me the right clue and In could find where to translate the template because the string translation is not being used.